Advice needed on internet/telephone packages - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Advice needed on internet/telephone packages

Shiner49 Avatar
6y, 7m agoPosted 6 years, 7 months ago
My ex is currently with TalkTalk and has run up a bill and hence had her broadband and telephone service cancelled. She now has to pay the bill and pay a reconnection fee of £69.95 to get reinstalled.
I spoke with a TalkTalk Customer Services Rep who told me she could either pay the bill or £70 'buy out' (whichever is the smaller amount) to terminate her current contract and then a reinstallation fee of £69.95 as she has now lost her current phone number due to being in arrears for over 3 months.
I tried to help out by phoning TalkTalk to pay this fee, only to be told that this info was incorrect. She has to pay the bill (in full) to settle the account and then pay a fee of £69.95 for a new reinstallation and new number. They told me that the £70 plus £69.95 was incorrect.
Is there an alternative provider which can connect a broadband service and telephone service relatively inexpensively? It seems that she will need to have a BT line installed first (new build property and no previous BT connection). Is there a way around having to have a BT line installed at over £100?
She is currently with SKY TV package only. Would they also need to charge for a BT line first of all? Or is there a better internet and phone package provider out there that you guys would recommend?
Thanks!
Shiner49 Avatar
6y, 7m agoPosted 6 years, 7 months ago
Options

All Comments

(6) Jump to unreadPost a comment
Comments/page:
#1
she should phone sky, their connection fee may be less
#2
Virgin?
1 Like #3
i think sky charge about £40 but you may be able to get free installation with BT however because of non payment of phone it may be different, for free BT install here is the link from MSE
1 Like #4
Cannot yet join sky for new line install as is an existing customer. Sky only provide new line for brand new customers or moving home that previously had sky line. They will eventually be providing it though for existing customers.
1 Like #5
You could phone the talktalk customer services again and say that previously the customer rep had said £70 + £69.95 and request that they listen to the previous phonecall (they usually record these things) and ask politely that they do that like they said they would. Worth a try.
#6
sickly sweet
You could phone the talktalk customer services again and say that previously the customer rep had said £70 + £69.95 and request that they listen to the previous phonecall (they usually record these things) and ask politely that they do that like they said they would. Worth a try.


Thanks to everyone for help and suggestions! This is probably the way forward I reckon. I remember that they stated that 'phone calls are recorded for training purposes'. Worth a try!

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!