Don't know if anyone has experienced anything similar?
Had trouble obtaining credit last month. Got a copy of my credit report from Experian and found that Orange had linked my name to 2 random addresses in the south of England (to which I have no connection whatsover). Further investigations proved that it was one of these addresses that had defaults registered against it. Was not happy to say the least.
Wrote to Orange requesting they sort out the issue, and give me compo for time/stress/worry etc I have experienced.
Got a bog standard letter from them today saying that they have found out it was fraud and they are removing my incorrect linked addres info.
What REALLY peed me off was at no point did they even apologise for THEIR error (As Elton says.. sorry seems to be the hardest word).
No response to my compo request either (suprise, suprise). I want to take matters further but bar writing them another stroppy letter I am at a loss as to what to do. Am I being unreasonable asking for some form of compensation? I have spent the last month trying to sort the bloody mess out after all.
Any help or advice from anyone would be muchly appreciated.