ADVICE NEEDED WITH SKY+ MULTIROOM - HotUKDeals
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ADVICE NEEDED WITH SKY+ MULTIROOM

christinemerlot Avatar
8y, 4m agoPosted 8 years, 4 months ago
My daughter is having this put in at the weekend, the problem is that she has cancelled her BT landline due to being on maternity leave and trying to cut out unecessary bills. She and her husband have mobiles. She already has sky+ with 6 mixes. What can she say to the engineer shwne he comes? and will he still fit it without a landline???
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christinemerlot Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
i think you have to have a phone line so they can intially set it up
#2
nope just give them a phone line and there happy.... (one which is connected to the old unused plug socket) the use the dish for initial set up.... if the linbe isnt working they will just say oh dear well do it another time....

only problem is that about 3 mnths down the line they will send a letter about unable to do call backs.... just tell em you got rid of the line and they should shut up (but never let them know u never had it ! during instalation [breach of t & C] )
#3
I'm pretty sure you need a land line for sky as they need the box to make a phone call
[mod]#4
umanga
i think you have to have a phone line so they can intially set it up


No you dont.
They tell you that you need a phone line so Sky can claim money from companies that use their "Services" feature. It just means you can shop with your Sky Box. That is why Sky can shift these out fairly cheaply.
When mine was installed, even though I had an active line, the installer didnt even look at it.
They say that someone at Sky will call you to confirm your connection but as yours is multi room you are already connected.
#5
thanks everyone will let her know now - great site to get advice from!!! you are all amazing!
#6
YOU DO NOT NEED A PHONE LINE!!!

They do this to try make more money from yourselfs, via competitons/games using the RED button. It is not a requirement.

They once tried to install a fone line in my bedroom for my box and I told them where to go.

Also, I've had a sky box in my room for over a year which has never been connected to a phone line. Not a problem at all.
#7
If the 2nd box isnt plugged into a landline she will get billed for 2 subscriptions - every month the 2nd box trys to dial out and if it cannot connect you get billed for 2 subscriptions (i had this nightmare for ages unless you need the 2 boxes stay clear of the multiroom!!!
#8
You will need the phone line for multiroom.. This is to stop customers taking the reciever out when the sky installer has gone and taking it to a mate or member of family for a £10 sub... They might give you a few days to sort it but has soon as the reciever is initially powered up it will prompted you to check the phone line if it's not connected... So this will tell the installer that the phone line is not connected to a phone operator..
Could of got away with it a normal sky fit but I think they would still try and charge you more for not having a phone line if it's a new contract..
#9
Same with me, they told me that it was mainly because people were getting multi-room, then taking the 2nd box and viewing car with them to spain and carrying on with sky down there (which works for a month or so btw ;))
#10
yep i also had the letter about my multiroom boxes not dialling back. they told me unless they started dialling back then i'd be charged the full cost for each box. last time an enginneer called he also knew there was a problem dialling back and checked each box was now dialling back
#11
I did it without a line for about 7 months at which point they gave me 28 days to plug it in or I would be charged for two separate subs. They were happy to fit it without a second socket though. I think an the fitting technician (who is not an engineer....) would smile if your daughter said "we have cut back on things like phone lines which aren't necessary" - as he/she fits a second sky box ;)
#12
They will insist that the line works as they always do the set up on it, had it done last week, previous I got a way with it for a while and then told them it mucked up my broadband but t his new engineer said that t oo many people had said that sort of thing and they are now on a zero tolerance about it as it is clearly stated in terms and conditions that you will pay loads of extra charges if you don't keep your part of the bargain..........also just had the pay once installed next door, they needed bank details on set up but the girl didn't take them even though I offered. They rang several times and got no reply so t hey sent a dd mandate, I called them and said i'd send them back and they cut me off until they recvd it......pretty nice as it is a prepaid service!!!!!
#13
Both mine have been disconnected from the phone lines since January, havent heard anything from them yet. It really messed up my broadband.
#14
You need to have a phone line as they test the boxes with Sky - especially if you have multiroom, they test to make sure both boxes are connected to the same phoneline so that you aren't sharing your Sky with a neighbour. They actually turned my multiroom off last year because of a dodgy connection on the sky box, and it didn't register, so they turned it off and tried to charge me full separate subscription for the extra box!!
#15
we have multi room and one day we disconnected one of the tv's sky knew straight away and contacted me, I did not isconnect the sky plus box just the one in the kitchen because e were decorating and needed to move the wire, but they knew!
banned#16
magicjay1986
No you dont.
They tell you that you need a phone line so Sky can claim money from companies that use their "Services" feature. It just means you can shop with your Sky Box. That is why Sky can shift these out fairly cheaply.
When mine was installed, even though I had an active line, the installer didnt even look at it.
They say that someone at Sky will call you to confirm your connection but as yours is multi room you are already connected.


jonny1_rfc
YOU DO NOT NEED A PHONE LINE!!!

They do this to try make more money from yourselfs, via competitons/games using the RED button. It is not a requirement.

They once tried to install a fone line in my bedroom for my box and I told them where to go.

Also, I've had a sky box in my room for over a year which has never been connected to a phone line. Not a problem at all.


christinemerlot
thanks everyone will let her know now - great site to get advice from!!! you are all amazing!


Unfotunately, when you ask for advice, you sometimes get the answer you want to hear, rather than the correct information or terms and conditions applicable to multiroom.

http://mysky.sky.com/portal/site/skycom/skyproducts/skytv/skymultiroom

Note the last paragraph on the page which states:

Multiroom subscription: Provides the same Sky TV channels as your main Sky TV subscription on a second box in another room. You must be a Sky TV subscriber at all times during your Multiroom subscription. Boxes that receive your first and Multiroom subscription(s) must all be connected to the same fixed telephone line at all times. An extra box is required for each Multiroom subscription. To receive Sky+ HD in another room, you’ll also need a second Sky+ HD box and an additional Sky HD mix.

Information correct at 29 July 2008.

Whilst an engineer may install (although they shouldn't) - you will be operating against the terms and conditions of the agreement, and as such will be liable to be charged for the full amount of the package. You might even face a chargeback for receiving a subsidised 2nd box and appropriate installation charge - which may have been subsided as a result of accepting the terms and conditions quoted above.

:thumbsup:
#17
aScottishBloke
Unfotunately, when you ask for advice, you sometimes get the answer you want to hear, rather than the correct information or terms and conditions applicable to multiroom.

http://mysky.sky.com/portal/site/skycom/skyproducts/skytv/skymultiroom

Note the last paragraph on the page which states:

Multiroom subscription: Provides the same Sky TV channels as your main Sky TV subscription on a second box in another room. You must be a Sky TV subscriber at all times during your Multiroom subscription. Boxes that receive your first and Multiroom subscription(s) must all be connected to the same fixed telephone line at all times. An extra box is required for each Multiroom subscription. To receive Sky+ HD in another room, you’ll also need a second Sky+ HD box and an additional Sky HD mix.

Information correct at 29 July 2008.

Whilst an engineer may install (although they shouldn't) - you will be operating against the terms and conditions of the agreement, and as such will be liable to be charged for the full amount of the package. You might even face a chargeback for receiving a subsidised 2nd box and appropriate installation charge - which may have been subsided as a result of accepting the terms and conditions quoted above.

:thumbsup:



yep thats what they said to me they telephoned me and said connect it back up or pay more:)

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