advice on ebay - HotUKDeals
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advice on ebay

pink-ka Avatar
5y, 10m agoPosted 5 years, 10 months ago
just a quick question i sold something on ebay on 25th of february and today the item was retured to me saying the buyer hadnt collected it from the post office, i emailed the buyer who basically said am i going to refund her which i will but do i refund postage or not?
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pink-ka Avatar
5y, 10m agoPosted 5 years, 10 months ago
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1 Like #1
its the buyers fault for not collecting
#2
I wouldn't refund the postage, also look at the final cost of your fees. I think there is an ebay option to refund your fee's back if the sale wasn't 100% completed.
#3
thanks i find it strange she hasnt contacted me as to where it was, in her email back to me just now she said oh i wondered where it was, if it was me i would of asked if it hadnt turned up after a week.
#4
Does she still want the item? We would offer to resend it if the buyer paid the postage again...
1 Like #5
i dont think she does, when i emailed her to tell her it had been returned she just said are you going to refund me then. ive doubled checked the address on paypal to the one i sent it and its the same just incase it was my fault. on the packet returned its got a little sticker and a box is ticked which says not collected so i presume it got taken to her local office and she didnt get it.

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