Wondering if anyone can offer advice.
I bought an item for my retail shop on ebay. It was advertised as an item for retail shops and the picture shows an item with english writing on the display.
I received an item that has a foreign (I think it is Polish, but not sure) language on the display, foreign instructions, and no UK mains plug. The seller is in the UK.
I have double checked and the picture definitely shows 100% english writing and it being plugged into an English plug, so I have not received the item that was pictured, and it's advertised as a UK shop retail display - but I cannot display something to my customers if they can't even understand the language for words like "Weight" "Unit" "Price" etc. are all in a foreign language (not digital, this is built into the display headings so it's not changeable).
I paid £10 delivery for the item to be delivered, and now the seller is saying I must pay £10 to send it back via courier, and he will not refund me the postage, so I will have paid £20 because he did not list the item correctly and showed a picture of a totally different item.
He's also said that if he believes the item has been used in any way, he will not refund anything, and at this point, I will no longer have the item and not have a refund. I've unpacked it and set it up but not used it - and can't even test it as I don't have an adaptor right now to plug it in - but I'm a bit worried that he's just going to say it's used you're not having a refund.
Does anyone know where I stand with this? I had to leave negative feedback to get him to agree to a return at all so I have already left negative feedback. Should I make a paypal dispute? Am I entitled to a full refund as it's not as described, including postage costs, or not. I'm not sure of my rights, but it is definitely 100% not the item in the picture on the auction, it is the same model but clearly one made for a different country.