Hi. I need some consumer advice please.
I purchased a eddie izzard dvd boxed set online at hmv but one of the dvds was scratched.
After going through HMV's website regarding their returns policy I packaged up the item with a cover note and sent it back to the freepost address which was on their website.
This was 2 weeks ago and I am now being told that they have not received the item.
Anybody else had a similar experience and if so what was the outcome? Is it their word against mine as I didn't get proof of postage with it being a freepost address?
Thanks in advance.