Advice on paypal dispute! - HotUKDeals
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Advice on paypal dispute!

Bryan839 Avatar
6y, 3m agoPosted 6 years, 3 months ago
Afternoon guys.

Need a little advice, sold a iphone 4 on ebay 12 days ago, brand new sealed, sent the next day. On wednesday evening the buyer created a 'significantly not as described case' but in the paypal comments said the item is still sealed and he wanted to return it as he was worried the issues described by apple would affect the phone. I said the item is eligible for a free case, and the proximity issue will be corrected in a upcoming free software update, but I said if the item is returned next day (friday) still sealed with the same serial number I would refund as a gesture of good will, the buyer then went on to make the dispute a claim, and said he would return it. I have still not received the item back, and no communication from the buyer.

As the case is now a claim, paypal required me to make a statement, which I have just done, saying if it isn't received back by tomorrow, I will reject the refund request, as this is a great inconvenience to me, my paypal account is currently in a negative balance and cannot be used to sell!

What do you think the outcome will be now paypal will review it, and do you think I will stand a chance, I know paypal always seems to favour the buyer!

Thanks guys!
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Bryan839 Avatar
6y, 3m agoPosted 6 years, 3 months ago
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(17) Jump to unreadPost a comment
Comments/page:
#1
Hate the way paypal always seem to side with the buyer! Good luck with it, should have sold to me on here! lol. I dont really see how their dispute is valid seeing as the issues are with apple not with you, i would also hope your refund gesture will count towards your case.
#2
Paypal will probably refund them and allow them to keep the phone
#3
pinkleponkle
Paypal will probably refund them and allow them to keep the phone


Your not serious?

If that happens what could I do, take the person to a small claims court?
#4
I sold a iphone on fleabay and some 6 weeks later after receiving positive feedback, the seller filed a complaint as the phone stopped working. Ebay sided with them, they returned a broken phone to me that had evidence it had been tampered with...... If i sell anything on ebay, i dont use paypal....no protection for sellers at all
#5
I've said it before and I'll say it again. Selling expensive phones on ebay is just too risky. Far too much skullduggery goes on. Its such a minefield its just not worth it.
#6
Yup ebay good for cheapish stuff, phones it's nuts
#7
Paypal wont refund them unless they can prove they have sent the phone back to you.
#8
Exactly what danmc says, but all paypal require is proof they have sent you the phone back, so they could send you a empty jiffy bag just to get the tracking number to give paypal.

As others have said, paypal 99.9% of the time side with the buyer :(
#9
Its not like he is a fraudster (I dont think), he has 6000 99.7% positive feedback, and runs a ebay shop, so I do think he would send the phone back, but I cant understand why he has kept it for over a week, no communication apart from the paypal claim, and why he is being so slow returning it, as its still sealed, he should not be allowed to open a case under not as described.
banned#10
WEASLE666
I sold a iphone on fleabay and some 6 weeks later after receiving positive feedback, the seller filed a complaint as the phone stopped working. Ebay sided with them, they returned a broken phone to me that had evidence it had been tampered with...... If i sell anything on ebay, i dont use paypal....no protection for sellers at all


What do you do then? The only 100% safe way for a seller is to get paid by western union or moneygram. Possibly cash on collection if you know how to spot dodgy notes. Can't really see many buyers going through all that so you won't sell much :(
#11
Expect a empty box sent back to you with a tracking number on it to keep PAYPAL happy..... or a damaged phone in the box.

Then the buyer will get his refund and keep the phone.

Good Luck!
#12
Thanks guys, don't think the buyer would do that, he seems trusted in the ebay world, so lets hope he is genuine, I won't have any issue talking him to court anyway in the worse case.
#13
Make sure you open any package in front of the postie before you sign anything.
If it's not your phone, or been tampered with, don't sign.
#14
Jumpingphil
Make sure you open any package in front of the postie before you sign anything.
If it's not your phone, or been tampered with, don't sign.

im a postie,you cant even hand over a parcel until its been signed for.
#15
korky69
Jumpingphil
Make sure you open any package in front of the postie before you sign anything.If it's not your phone, or been tampered with, don't sign.
im a postie,you cant even hand over a parcel until its been signed for.

Well you are clearly not my postie.
If I was expecting a parcel under these circumstances, then there is no way I would sign for it until it had been inspected.
If postie says you can't have the parcel until you sign, then I guess I wouldn't be getting the parcel.

I personally haven't looked at the terms and conditions of signed for post, but I would have thought you were signing to say to have safely received the goods and they are not broken etc.
I can't be asked to look them up but that is how I imagine it works.
#16
Jumpingphil
korky69
Jumpingphil
Make sure you open any package in front of the postie before you sign anything.If it's not your phone, or been tampered with, don't sign.
im a postie,you cant even hand over a parcel until its been signed for.

Well you are clearly not my postie.
If I was expecting a parcel under these circumstances, then there is no way I would sign for it until it had been inspected.
If postie says you can't have the parcel until you sign, then I guess I wouldn't be getting the parcel.

I personally haven't looked at the terms and conditions of signed for post, but I would have thought you were signing to say to have safely received the goods and they are not broken etc.
I can't be asked to look them up but that is how I imagine it works.

i understand your argument, but we are only paid to deliver the goods, you either sign for it and inspect or just refuse it without inspecting it regardless of what you are expecting and it gets returned!
by opening it up, you HAVE to accept it first.
ive had a few where someone has signed for a letter and then said the person no longer lives there, i'll take it back if not opened and endorse it "refused" otherwise we could get done for tampering with mail, hope you understand that
banned#17
Jumpingphil
korky69
Jumpingphil
Make sure you open any package in front of the postie before you sign anything.If it's not your phone, or been tampered with, don't sign.
im a postie,you cant even hand over a parcel until its been signed for.


Well you are clearly not my postie.
If I was expecting a parcel under these circumstances, then there is no way I would sign for it until it had been inspected.
If postie says you can't have the parcel until you sign, then I guess I wouldn't be getting the parcel.

I personally haven't looked at the terms and conditions of signed for post, but I would have thought you were signing to say to have safely received the goods and they are not broken etc.
I can't be asked to look them up but that is how I imagine it works.

no, you are signing for receipt of the goods, not that they arrived safely, hence why you can claim for damage in transit.

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