Need a little advice, sold a iphone 4 on ebay 12 days ago, brand new sealed, sent the next day. On wednesday evening the buyer created a 'significantly not as described case' but in the paypal comments said the item is still sealed and he wanted to return it as he was worried the issues described by apple would affect the phone. I said the item is eligible for a free case, and the proximity issue will be corrected in a upcoming free software update, but I said if the item is returned next day (friday) still sealed with the same serial number I would refund as a gesture of good will, the buyer then went on to make the dispute a claim, and said he would return it. I have still not received the item back, and no communication from the buyer.
As the case is now a claim, paypal required me to make a statement, which I have just done, saying if it isn't received back by tomorrow, I will reject the refund request, as this is a great inconvenience to me, my paypal account is currently in a negative balance and cannot be used to sell!
What do you think the outcome will be now paypal will review it, and do you think I will stand a chance, I know paypal always seems to favour the buyer!