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advice on sales of good act!

onlyme23 Avatar
9y, 3m agoPosted 9 years, 3 months ago
ok to cut a long story short i brought a acer laptop from shopacer.com back in october last year. For the past 4 months it has been back and forth from the warranty 5 times (they keep sending it back repaired when it isnt) it has had every single component replaced some several times, i reuqested a replacement they are refusing sayin as long as they can repair it they will, even tho it has once been declared unrepairable by a senior engineer and then at the last minute manageent refused the replacement and decided it was fixed .. when of course it wasnt!

i spoke to consumer direct who advised to claim under the sales of good act as it isnt of reasonable quality which i did so by writing to the company, i receieved a reply from them stated that they cant help as they have gone into administration... just my luck!

now tho the website states that it is under new management and will be opening shortly, would the new management be responsible therefore for previous purchases? and am i able to claim with them.

Before this turns into a discussion about how bad acer are im well aware of it now and totally advise anyone getting one! the laptop is bad quality and the support are absolutly terrible!

thanks for your help!!
onlyme23 Avatar
9y, 3m agoPosted 9 years, 3 months ago
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#1
This ones easy if you paid by Credit Card. Did you pay by Credit Card? Contact Trading Standards, they are spot on and told me what to put in a letter to my Credit Card Provider. Similar situation, the company I had a dispute with folded because the MD had shot himself.
#2
Can you not deal with acer themselves as the manufacturer?
#3
As jah128 says I would deal directly with Acer. Here's some links for you:
http://www.acer.co.uk/acereuro/page6.do?sp=page11&UserCtxParam=0&GroupCtxParam=0&dctx1=17&CountryISOCtxParam=UK&LanguageISOCtxParam=en&ctx3=-1&ctx4=United+Kingdom&crc=3268984370
http://www.acer.co.uk/acereuro/page11.do?sp=page74&UserCtxParam=0&GroupCtxParam=0&dctx1=17&CountryISOCtxParam=UK&LanguageISOCtxParam=en&ctx3=-1&ctx4=United+Kingdom&crc=3268984370

Hopefully you registered your laptop with Acer when first purchased which should make life easier.

If you really can't get any satisfaction from Acer then Steve's route is your saviour :)

Good Luck :)
#4
thanks for the replys

firstly i paid by debit card so no help there ughhh

secondly i have tried dealing with acer directly, it is still under warranty so they just keep telling me to send it in and then sending it back repaired when it isnt it has now been back and forth 5 times over past 4 months with it comin back to me one day and going straight back to them the followin day. As stated in first post they are refusing a replacement instead insisiting on keep carrying out repairs, it has now had the motherboard, fan, processor, hard drive, ram, and optical drive on two occasions replaced.

The last time i sent it back they returned it saying it had no fault despite the fact on several occasions they had found it and supposedly fixed it. This time i sent it back along with photos of the error occuring along with video clips so they couldnt deny it.

Basically on booting it constantly comes up with media test failure and bios showing no drives available, they twice said the optical drive was overloading something and replaced it both times and stated it was fixed when it wasnt. On the rare occasions it does boot into windows it simply gets a BSOD after a short while advising that a process or thread critical to system op was terminanted.

It has now gone back to the warranty again with me once again requesting a replacement but on calling for a update i have been advised they are waiting for delivery of a new motherboard and harddrive so seems they are once again going down the repair route but replacing components which have already been replaced.

my warranty runs out next month so im worried its not going to be fixed by them hence the going down the sales of good act route to get the replacement as acer advised that it was the responsibility of the reseller.

its driving me insane i havent had a laptop for past 4 months cause its been back and forth from the repairers, there must be something i can do!
#5
onlyme23
thanks for the replys

firstly i paid by debit card so no help there ughhh

secondly i have tried dealing with acer directly, it is still under warranty so they just keep telling me to send it in and then sending it back repaired when it isnt it has now been back and forth 5 times over past 4 months with it comin back to me one day and going straight back to them the followin day. As stated in first post they are refusing a replacement instead insisiting on keep carrying out repairs, it has now had the motherboard, fan, processor, hard drive, ram, and optical drive on two occasions replaced.

The last time i sent it back they returned it saying it had no fault despite the fact on several occasions they had found it and supposedly fixed it. This time i sent it back along with photos of the error occuring along with video clips so they couldnt deny it.

Basically on booting it constantly comes up with media test failure and bios showing no drives available, they twice said the optical drive was overloading something and replaced it both times and stated it was fixed when it wasnt. On the rare occasions it does boot into windows it simply gets a BSOD after a short while advising that a process or thread critical to system op was terminanted.

It has now gone back to the warranty again with me once again requesting a replacement but on calling for a update i have been advised they are waiting for delivery of a new motherboard and harddrive so seems they are once again going down the repair route but replacing components which have already been replaced.

my warranty runs out next month so im worried its not going to be fixed by them hence the going down the sales of good act route to get the replacement as acer advised that it was the responsibility of the reseller.

its driving me insane i havent had a laptop for past 4 months cause its been back and forth from the repairers, there must be something i can do!


Visa Debit?
Phone up Trading Standards, NOW and speak to them. They are very helpful.
#6
dinosteveus
Visa Debit?
Phone up Trading Standards, NOW and speak to them. They are very helpful.


Good advice as always from Steve :thumbsup:
#7
they told me if the company has gone into admisitration i lose all rights under the sales of goods act and as acer dont specify any time limit for repairs that basically im stuck :(
#8
onlyme23
they told me if the company has gone into admisitration i lose all rights under the sales of goods act and as acer dont specify any time limit for repairs that basically im stuck :(


I thought you'd have some protection from Visa because you used a Visa Debit Card. Didn't Trading Standards mention that.
I must have it wrong.:oops: :-( :x
#9
nope only protected if it were credit card ughhhh
banned#10
onlyme23
they told me if the company has gone into admisitration i lose all rights under the sales of goods act and as acer dont specify any time limit for repairs that basically im stuck :(


I think you went wrong in the first instance by going direct to Acer. Your contract is with the shop not Acer. Once you've done that, you're screwed with the SOGA. So has the shop gone into liquidation? If not - get on to them PDQ and tell them to replace it. Its not Acers responsibility here - its the shops. If they have sold you something that is unfit for purpose and a lemon, then you still have a chance. (I had exactly the same thing with a dishwasher that kept going wrong - and after 2.5 years was told by Hotpoint it was a write off. They refused to do anything about it - even though I had bought an extended warrenty from them direct - which was supposed to give me a new machine if they couldnt repair. I phoned the shop - apologised for doing so - but demanded a replacement under SOGA. Took about a day. They even fitted it! No charge to me.

But if the shop has gone - your kernackered and onle Acer can sort it. I would make sure in that case that you get the warrenty extended BY THEM for the pile of poo you bought!
#11
So has the shop gone into liquidation?


thats what i was wondering about.. its from the website shopacer.co,uk which did go into administration BUT now says on the website 'exciting news- under new management' so would the new management be responsible for the old companies products as they will still be trading on the shopacer website?
banned#12
onlyme23
thats what i was wondering about.. its from the website shopacer.co,uk which did go into administration BUT now says on the website 'exciting news- under new management' so would the new management be responsible for the old companies products as they will still be trading on the shopacer website?


Citizens advice territory probably. If they have gone bust and come back with the same name, I think you'd have a strong case. But thats only my hunch - and I'm certainly no lawyer!

I bet you deal direct with the shop next time! Actually though, thats always been the hidden danger when buying online with someone you dont know and have a history you can see. (eg like the main retailers.)

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