Advice on what to do regarding this ebay trader... - HotUKDeals
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Advice on what to do regarding this ebay trader...

Brodel Avatar
9y, 4m agoPosted 9 years, 4 months ago
I ordered a backpack on eBay in June. It arrived the day before I was about to leave on my holiday and it was the wrong one. The day I received the bag I emailed the seller asking for a refund (which they offered in the listing if returned within 7 days). I stated that it was too late for a replacement and they agreed, I then got a friend to post it back the next day (I couldn't as I was on a plane). 3 days later the correct backpack was sent to my home even though I wasn't there and a refund had already been agreed with the seller.

I got back on July 24th and found this out so I emailed the seller who apologized and agreed that considering the circumstances they would refund me if I returned it. I did this on Thursday 2nd of August. I have now had to pay almost £15 in postage for two mistakes that are solely the sellers fault. A few weeks ago I recieved an email from the seller saying that I hadn't returned the bag within 7 days of purchase and that if I wanted it back I would have to pay £4.95 postage.

Obviously this seems like some kind of joke so I contacted ebay and they said they couldn't do anything as the trade was over 60 days ago. They suggested I contact the seller and if I couldn't resolve it, to contact the police. I contacted the seller and after quite a lot of effort they agreed to a refund and said it would be issued within 3 days. That was 10 days ago, I've emailed them twice since and heard nothing.

I don't know what to do, it isn't a lot of money but it's the principal that is annoying me and the fact that both mistakes were the sellers which I have had to pay for, plus the fact they had the cheek to refuse the refund and ask me to pay for postage if I wanted the bag back.

I was wondering if anyone had any suggestions on what to do next? Is it even worth contacting the police? Any help is appreciated.
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Brodel Avatar
9y, 4m agoPosted 9 years, 4 months ago
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#1
add some negative rep to the seller .. soon gets em moving i find, Email them again telling them that you will contact the police and try and get a phone number to ring them
#2
Did you pay by Paypal?
Did he send it to you by a trackable service?
Did you return it by a trackable service.
If you paid for it by Paypal was that payment funded by a Credit card?
#3
Are they Business sellers? If so they are no doubt breaking many parts of Distance selling regulations
1 Like #4
I've done the above other than actually phoning, I am just wondering if the police would actually bother to do anything if I did call, is it really their area of work? I have the sellers name and phone number.

With regards to the the other questions...


Yes, I paid by Paypal.

He sent it 2nd Class Recorded

I returned it 1st Class Recorded. I've tried tracking it online and the numbers don't register. I've been told on another forum that Paypal will only take action if they were trackable online.

Paypal is funded by a Debit Card

I'm not sure if they are a business seller, they have a shop if that is what you mean?

Thanks everyone :)
#5
Having read their feedback i wouldnt have used them!
#6
try and freek them out, lol , tell them uve contacted the police, and make it sound proffesional, and the poilice havve said to try one more time to be sivle, so it dosnt come to legalness but if not they shall be incontact with them?
#7
Contacting the police seems like an empty threat to me, if it does get any reaction it's likely to be a hostile one. I'm assuming it's too late to start a dispute with Paypal?

John
#8
i would personally sell the backpack on ebay, and in the listing state that you have had to sell it because:
they sent the wrong one out which i recieved one day before my trip which i promptly sent back(friend sent it next day) when the correct one was sent you was on your backpacing trip and it was not needed once you arrived back from your trip and seller gave false promises to refund and never did.

then leave neg feedback with an additional comment of check listing number XXXXXXXXXXXXX listing for full details ( the one you just created) so future buyers/sellers know they can trust you and other people know what the seller is a turd lol
#9
Brodel


I returned it 1st Class Recorded. I've tried tracking it online and the numbers don't register. I've been told on another forum that Paypal will only take action if they were trackable online.


Hi,
If you're numbers aren't confirming you can claim it as lost from RM after 15 days and get some money back as well.
#10
noni
Having read their feedback i wouldnt have used them!


how come? they have 99.8% from 12101 sales.

It's too late to claim postage now, I didn't know this was possible though so thanks for future refrence, wileycat.

teeach, I don't have the backpack, I returned it as they said I could get a refund and when they recieved it said I couldn't have a refund and would be charged £5 postage to get it returned.

Johnmcl7, yea too late sadly.

shellscreativeca, I've sent an email saying I'll contact the police by thursday, I'll post back if there is any progress.

Thanks guys
#11
So I sent the email and still no reply. I guess the only option I have is to go to the police unless anyone has any other suggestions? Also, the feedback option has vanished from my profile, is this also something that expires over time?
#12
Get a friend with a law degree to write to them on your behalf threatening a breach of contract action - attatching the usual court claim forms (n1). Ask for all costs incurred, your refund, plus nominal compensation. (and if your really cheeky, your legal costs).

Should make em sweat a fair bit. Most people cave eventually. Not worth the time or money to go to court.
#13
Brodel
So I sent the email and still no reply. I guess the only option I have is to go to the police unless anyone has any other suggestions? Also, the feedback option has vanished from my profile, is this also something that expires over time?


i think the feedback issue is a current problem as it vanished from mine yesterday i just kep clicking around my ebay and then it popped up
#14
seancampbell
Get a friend with a law degree to write to them on your behalf threatening a breach of contract action - attatching the usual court claim forms (n1). Ask for all costs incurred, your refund, plus nominal compensation. (and if your really cheeky, your legal costs).

Should make em sweat a fair bit. Most people cave eventually. Not worth the time or money to go to court.


Unfortunately I don't know anybody with a law degree or similar qualification.


teeach, not sure if the problem still exists or not but there is still no feedback option in my profile today.

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