I ordered a backpack on eBay in June. It arrived the day before I was about to leave on my holiday and it was the wrong one. The day I received the bag I emailed the seller asking for a refund (which they offered in the listing if returned within 7 days). I stated that it was too late for a replacement and they agreed, I then got a friend to post it back the next day (I couldn't as I was on a plane). 3 days later the correct backpack was sent to my home even though I wasn't there and a refund had already been agreed with the seller.
I got back on July 24th and found this out so I emailed the seller who apologized and agreed that considering the circumstances they would refund me if I returned it. I did this on Thursday 2nd of August. I have now had to pay almost £15 in postage for two mistakes that are solely the sellers fault. A few weeks ago I recieved an email from the seller saying that I hadn't returned the bag within 7 days of purchase and that if I wanted it back I would have to pay £4.95 postage.
Obviously this seems like some kind of joke so I contacted ebay and they said they couldn't do anything as the trade was over 60 days ago. They suggested I contact the seller and if I couldn't resolve it, to contact the police. I contacted the seller and after quite a lot of effort they agreed to a refund and said it would be issued within 3 days. That was 10 days ago, I've emailed them twice since and heard nothing.
I don't know what to do, it isn't a lot of money but it's the principal that is annoying me and the fact that both mistakes were the sellers which I have had to pay for, plus the fact they had the cheek to refuse the refund and ask me to pay for postage if I wanted the bag back.
I was wondering if anyone had any suggestions on what to do next? Is it even worth contacting the police? Any help is appreciated.