Hello everyone, i have been given the link to this forum from a member on another forum.
I have a problem regarding o2, basically it is explained below, it may be a long read but i would greatly appreciate your advice.
I took out a contract with o2 in june, i was told that numbers like 0800, 0870, 0845 would not be charged and would come off my minutes.
First month, i was billed for them, complained, and had it refunded, and was told that i wouldnt be charged for them again. I was charged again
I have now realised i have been being charged for these, and have rung up to complain, only to be told, basically tough ****
I was then told that they changed the terms and conditions of the contract and contacted everyone by text message and letter, i received neither and i am 100% sure of this. As i would have cancelled if i did
I have been told that as 30 days has passed since the 'text' if i want to cancel my contract i will have to pay the termination fee.
The terms of my contract have changed, and i did not agree to it, i have asked to be refunded for the charges i have had to pay so far and my contract cancelled. They say that wont happen without a termination fee and i have to contact the complaints department
Anyone clued up on this? i will be speaking to citizens advice tomorrow also, just would like to get views from people on here also
I really havent got the time pratting about sending letters back and forth about this, and feel i am perfectly within my rights to bill them for my time and costs posting the letters etc