We got a phone call from BT on Monday in reference to us registering an interest in BT Infinity before it became available. We went through the order process over the phone, the woman confirmed that we would be getting a brand new infinity home hub, 30.9mb download speeds with an anytime calls package.
We got an email today saying we have used 7GB of our 10GB usage limit on our BT Total Broadband option 1 package. WTF? They're saying we will be charged if we go over our 10GB usage limit (by the way, we went from total broadband option 3 (unlimited) to infinity option 2 (again, unlimited)). We checked our order reference and it's saying we have indeed ordered option 1 and that our new ADSL (useless for Infinity which uses VDSL) homehub will arrive soon. It states we have signed up to a 12 month contract (even though the person on the phone said it was an 18 months). Nothing in the order adds up to what we signed upto over the phone!
My dad works from home so the remaining 3GB is not enough to last even the rest of this week, let alone another 3 weeks!
What should we do other than shout at them over the phone when their lines open? Anyone been through this? What should we be doing? :/