Long story short, I tried to get for Watford v Norwich tickets (played 12th April, 2011). I tried booking online and they said "cannot buy them at this time". I tried phoning in and it started listing "indices" for various countries and then charged me £6 for the call. I chanced it and went to the stadium to buy the tickets and they said I had to be on the "database" in order to buy tickets.
What did I do wrong, and what do I have to do to buy football tickets??? I'm new to this, please advise. Thanks.