I need some advice regarding my current living arrangements.
I have been staying in a Unite property (http://www.unite-students.com/) for just over 3 weeks now, and I am moving out this Saturday.
My oven/hobs have not been functional since I arrived, so I have had use of a microwave only.
I reported the fault approximately 6 working days into my stay to a lady over the phone at my property, the lady confirmed the oven would be fixed, however I was not given an issue number, and I did not take her name.
I left the issue about a week and half, and then rang up to check its progress last Thursday. I was told the issue was never logged and would need to be logged again, it would then take upto 7 working days to be fixed. It is now Monday evening, and I am still without an oven.
The company won't give me any reduction in rent as they say I didn't log the complaint correctly in the first place. I did not receive an issue number, however the lady on the phone assured me the issue was logged correctly.
Unite have closed the case after various emails, and refuse any compensation. I have some leverage as I am yet to pay rent to them on account of a fault of their own.
Where can I escalate the issue from here?