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Advice required regarding washing machine and flooring

Paddy_o_furniture Avatar
5y, 11m agoPosted 5 years, 11 months ago
Have a hoover washing machine, purchased a 5 year extened warranty from the store I bought it from (currys). Developed a fault 3 weeks ago, engineer came out diagnosed fault as drum bearings said it would be 4 working days till they had the part but the washer was ok to continue to use. The day of the next service call came had a phone call from hoover informing me the part has not arrived but it would be safe to continue to use my washing machine. Over a week has passed since that date, today whist watching the chaser my nipper runs in the front room saying it wasn't me. I go in the kitchen water is gushing from the washing machine (not sure where from) and I've spent the last hour mopping it up, pretty sure the flooring will be ruined. Can I claim against hoover or currys for the cost of a new floor or am I best attempting my insurance.

Cheers
Paddy_o_furniture Avatar
5y, 11m agoPosted 5 years, 11 months ago
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#1
forgot to add washer is approx 3 years old. Attempted to call service centre which is now closed until 9am. Just seeking advice before I speak with them

Edited By: Paddy_o_furniture on Jan 21, 2011 18:02
#2
Anyone?
1 Like #3
If the flood is the result of the wait for the replacement part, and they have insisted it was OK to continue use, I'd give it a go to get some compo from them. If it's unrelated, go with the home insurance. Might be cheaper just to sort it yourself though, excess and inflated premiums and all that.
1 Like #4
FrootCake
If the flood is the result of the wait for the replacement part, and they have insisted it was OK to continue use, I'd give it a go to get some compo from them. If it's unrelated, go with the home insurance. Might be cheaper just to sort it yourself though, excess and inflated premiums and all that.

Be expensive, whole of down stairs is covered. Pretty sure it's down to the fault diagnosed by the engineer, may get a 3rd party engineer out tomorrow to back up my claim.
#5
Paddy_o_furniture
FrootCake
If the flood is the result of the wait for the replacement part, and they have insisted it was OK to continue use, I'd give it a go to get some compo from them. If it's unrelated, go with the home insurance. Might be cheaper just to sort it yourself though, excess and inflated premiums and all that.

Be expensive, whole of down stairs is covered. Pretty sure it's down to the fault diagnosed by the engineer, may get a 3rd party engineer out tomorrow to back up my claim.


Good idea. Might be a good idea to take lots of pics of everything (inc the washer - the dodgy bits anyway) and let your insurers know - just explain that you're going to claim from teh engineers who told you it was good to use, but incase that fails, you'll be back to them. I'd be tempted, then if it all goes belly up with the engineer peeps you've not missed a deadline for home insurance, or have no evidence there ever was a flood!
#6
Here's a thought - maybe the insurance company would fight the claim with the engineers themselves? You know like car insurance, pay out then get the costs covered... resulting in no loss of NCB...
#7
FrootCake
Paddy_o_furniture
FrootCake
If the flood is the result of the wait for the replacement part, and they have insisted it was OK to continue use, I'd give it a go to get some compo from them. If it's unrelated, go with the home insurance. Might be cheaper just to sort it yourself though, excess and inflated premiums and all that.

Be expensive, whole of down stairs is covered. Pretty sure it's down to the fault diagnosed by the engineer, may get a 3rd party engineer out tomorrow to back up my claim.


Good idea. Might be a good idea to take lots of pics of everything (inc the washer - the dodgy bits anyway) and let your insurers know - just explain that you're going to claim from teh engineers who told you it was good to use, but incase that fails, you'll be back to them. I'd be tempted, then if it all goes belly up with the engineer peeps you've not missed a deadline for home insurance, or have no evidence there ever was a flood!

Already took the photos, missus biting my head off till I explained why. Gonna go after hoover before my insurance as like you say will push up premiums. Was just wondering if I had a actual case against hoover or currys (more so hoover)
#8
im no expert obv but bearings shouldnt cause a flood should they? dont they just work like gears in a car?
#9
FrootCake
Here's a thought - maybe the insurance company would fight the claim with the engineers themselves? You know like car insurance, pay out then get the costs covered... resulting in no loss of NCB...

Thats not a bad idea, but once you inform your insurance isn't that like a claim, whether you pursue it or not? Sure my Dad had this bother with his gutter in the snow just gone.
1 Like #10
plumberman01
im no expert obv but bearings shouldnt cause a flood should they? dont they just work like gears in a car?

No idea, something to do with the drum. He said to keep it on a 800 spin and it'd be fine. Think the drum may of wobbled and caused a rip/tear/crack somewhere which I can't see??
#11
Front of the washer wasn't wet. Came from underneath somewhere, and the missus only uses in the drum capsules, as eldest daughter gets bad eczema and powder (non bio) can irritate her skin.

Edited By: Paddy_o_furniture on Jan 21, 2011 18:52
#12
my daughters hoover leaked and the repair guy said a design fault..the hose from the dispenser draw to the drum rubs on the drum as it turns..so if yours was wobbling....

the water didnt come out of the front for this..the machine would be 3 and a half now..ill find the model now...its a well known fault as i had the same machine and my repair man knew of it. Back in amin..

Edited By: plumberman01 on Jan 21, 2011 18:52
#13
I take it the washing machine isn't in the kitchen or utility room, cos both of those rooms should be able to handle a flood easily and not be damaged. If it cant the floor was wrong in the first place.
#14
I had a small leak once and rang the insurance to find out if they covered repairs to the pipe or repairs to the wall in search for the pipe. They said they'd cover anything and evertyhing needed to resolve the situation, and anything else that became damaged, like if the leak ruined the carpets, walls, telly etc. Then I found it really easily and got a nice plumber to fix it dead cheap. Reang the insurers back, said I'd resolved it and the damage was minimal, so I wouldn't be claiming. They were fine, and my cover was not affected, nor future premiums.

As for what bearings are, I assumed they were just teeny balls to allow the drum to rotate smoothly, nothing more than that, obv I'm not a washer repair man! If the bearings go the drum can't rotate smoothly or perfectly in the round, so I would imagine something more serious would happen to the innards fairly quickly.

Incidentally I had a Hoover washer once, about ten days out of warranty something blew up at the back and set fire to my kitchen, I was not a happy bunny.
#15
pinkleponkle
I take it the washing machine isn't in the kitchen or utility room, cos both of those rooms should be able to handle a flood easily and not be damaged. If it cant the floor was wrong in the first place.


Eh? I have wood floor in my kitchen, and utility rooms, and both would suffer in the event of a flood. Other than a concrete or tiled floor, what wouldn't?
#16
pinkleponkle
I take it the washing machine isn't in the kitchen or utility room, cos both of those rooms should be able to handle a flood easily and not be damaged. If it cant the floor was wrong in the first place.

Washer is in the kitchen, laminate is prone to water damage as far as I know. It's not naff laminate neither, cost a fair bit and was laid by a big firm.
FrootCake
pinkleponkle
I take it the washing machine isn't in the kitchen or utility room, cos both of those rooms should be able to handle a flood easily and not be damaged. If it cant the floor was wrong in the first place.


Eh? I have wood floor in my kitchen, and utility rooms, and both would suffer in the event of a flood. Other than a concrete or tiled floor, what wouldn't?


Don't understand why anyone would think otherwise.
banned#17
You don't drive a car when the bearings go :p
banned#18
FrootCake

Eh? I have wood floor in my kitchen, and utility rooms, and both would suffer in the event of a flood. Other than a concrete or tiled floor, what wouldn't?


You forgot that horrible lino stuff :|
#19
is it a model number beginning HP?
#20
lumoruk
FrootCake

Eh? I have wood floor in my kitchen, and utility rooms, and both would suffer in the event of a flood. Other than a concrete or tiled floor, what wouldn't?


You forgot that horrible lino stuff :|


Might be water proof, but it makes certain the water finds one entry point and helps it along - all runoff onto nice carpet elsewhere!
#21
lumoruk
You don't drive a car when the bearings go :p

Engineer told me it would be fine to continue to use, I'm a telephone engineer, I know nowt about washing machines.
plumberman01
is it a model number beginning HP?

VHD
#22
Is the waste pipe properly connected... daft but I have to ask.
1 Like #23
http://www.recommendedbuys.co.uk/household-appliances/washing-machines/hoover-vhd-8162.htm

i would google your washing machine number..may help you establish what the leak is from.
I would contact your insurance first off cos i cant see the numptys at hoover helping you financially tbh.. cant even fix their own machines (i binned my 2 year old crappy machine in october shortly after daughters had flooded.)
#24
All this, and you don't even know if the floor IS damaged yet. Wait for it to dry out and see what happens. If, as you say, it is decent laminate flooring, then it should survive. Some cheaper ones are basically laminated cardboard.
#25
mumbojumbo
Did the engineer disconnect the machine to check it?
Sounds like it wasn't reconnected whilst awaiting the part and repair?

Nah he came in said, "bearings" spun the drum, went on his laptop. Said I could keep using it but don't go above an 800 spin (which we haven't) and left.
FrootCake
Is the waste pipe properly connected... daft but I have to ask.

Yeah never been touched but just checked it.
#26
peodude
All this, and you don't even know if the floor IS damaged yet. Wait for it to dry out and see what happens. If, as you say, it is decent laminate flooring, then it should survive. Some cheaper ones are basically laminated cardboard.

Takes a while for it to dry out and lift does it not?
banned#27
Can't help but hope it is all sorted very soon.
#28
DLM
Can't help but hope it is all sorted very soon.

Thanks, peodude may be right but the floor was soaking, so I doubt it. I'm now without a washer 3 weeks after reporting a fault
banned#29
Paddy_o_furniture
DLM
Can't help but hope it is all sorted very soon.
Thanks, peodude may be right but the floor was soaking, so I doubt it. I'm now without a washer 3 weeks after reporting a fault

It sounds like a right situation you are in :(
#30
plumberman01
http://www.recommendedbuys.co.uk/household-appliances/washing-machines/hoover-vhd-8162.htm

i would google your washing machine number..may help you establish what the leak is from.
I would contact your insurance first off cos i cant see the numptys at hoover helping you financially tbh.. cant even fix their own machines (i binned my 2 year old crappy machine in october shortly after daughters had flooded.)

Nothing shown, thanks BTW
#31
I've often thought about getting a spare washing machine for when it breaks down. I can't go for more than a few hours without it!
#32
FrootCake
I've often thought about getting a spare washing machine for when it breaks down. I can't go for more than a few hours without it!

Yeah I got that problem now, daughter has atopic eczema and can't use machines which have had biological powder in them (without being rinsed a few times), can't use laundrettes. Will have to do all washing at parents which is a canny round trip
1 Like #33
not related to the barings i know but check the rubber seal at he bottom, when mine leaked thats where it came from, might just be a coincidence and you have 2 seperate problems.
1 Like #34
michelleleemoo
not related to the barings i know but check the rubber seal at he bottom, when mine leaked thats where it came from, might just be a coincidence and you have 2 seperate problems.

I've checked the seal as thats what I thought straight away. But no visible damage
#35
Paddy_o_furniture
michelleleemoo
not related to the barings i know but check the rubber seal at he bottom, when mine leaked thats where it came from, might just be a coincidence and you have 2 seperate problems.

I've checked the seal as thats what I thought straight away. But no visible damage


sorry no help.
#36
michelleleemoo
Paddy_o_furniture
michelleleemoo
not related to the barings i know but check the rubber seal at he bottom, when mine leaked thats where it came from, might just be a coincidence and you have 2 seperate problems.

I've checked the seal as thats what I thought straight away. But no visible damage


sorry no help.

Appreciated, thanks
banned#37
Paddy_o_furniture
FrootCake
I've often thought about getting a spare washing machine for when it breaks down. I can't go for more than a few hours without it!
Yeah I got that problem now, daughter has atopic eczema and can't use machines which have had biological powder in them (without being rinsed a few times), can't use laundrettes. Will have to do all washing at parents which is a canny round trip

I have a bit of eczema it is a right nuisance.
1 Like #38
id call them tomorrow and tell them you have had enough and want a replacement now. Get onto logistics as the repair centre is crap...and speak to a manager. Tell them you are putting a complaint in writing and contacting trading standards.
Magicjay is the best help with this imo..he really helped me with a shoddy mattress! i got my £ back thanks to him x
#39
plumberman01
id call them tomorrow and tell them you have had enough and want a replacement now. Get onto logistics as the repair centre is crap...and speak to a manager. Tell them you are putting a complaint in writing and contacting trading standards.
Magicjay is the best help with this imo..he really helped me with a shoddy mattress! i got my £ back thanks to him x

I'll message him, thanks plumberman01, week I've had. £300 for a new clutch now this. Must be due some good luck.
#40
Is this a real wood floor or as most are a cheap laminate because if real wood can be dried out with building driers if laminate should be waterproof for bathrooms and kitchens hope this helps.

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