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Advice sought on iPhone purchase (and dealing with my friends missus!)

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Hi everyone, I visited 02 the other day and was decided to put my name down for the upcoming iPhone 3g. I was told £35 a month no downpayment by the saleswoman (who it turns out is a friends other … Read More
jjharvey Avatar
8y, 9m agoPosted 8 years, 9 months ago
Hi everyone,

I visited 02 the other day and was decided to put my name down for the upcoming iPhone 3g. I was told £35 a month no downpayment by the saleswoman (who it turns out is a friends other half). My friend texts me today to tell me that his missus wants me to know that the phone will cost me £100. Bit of a predicament, as usually I would tear the salesperson a new one (I asked repeatedly "there is no downpayment?" and got a firm "no" in reply); I want the phone, but am annoyed that she got such a basic thing wrong.

All this happened the same day i returned my BlackBerry to Vodafone and was reassured by her (friends OH) that she wouldn't lie to me and there were no hidden charges(!). I have the tact and diplomacy of a blue whale colliding with your head, so am not sure how to deal with this unusual set of circumstances - any help/advice is appreciated as always.

Thanks in advance!

John J. Harvey
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jjharvey Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
How annoying! I would consider going to the manager and being very nice, polite and explaining that the sales rep (don't mention you know her and even say you don't recall her name or what she looked like) unintentionally misled you and would they please honor the deal you signed up for. No harm in that I'd say.
It's a bit odd that the sales rep's other half, your mate, was the one who phoned you and let you know. I think that's a bit off. She should have owned up to her manager and explained the situation. Do yuo know if you were the only one she sold this package to?
Good luck!
#2
Thanks for the reply, at the time of speaking to her I didn't realise until after I had done the deal and I have a feeling she is the manager of that particular store! My mate was sly about it, he text me to ask me out for a pint to celebrate my finishing uni, and in the next text conveniently remembered to mention it! I have no idea if I'm the only one but I doubt it; if the iPhone is going to be 'flying off the shelves' as she put it, then I guess there is going to be a few people that are as annoyed as me. So far I have joked it off in a text, but I'm actually really angry, or was, it's far too late at night to be angry now :)
#3
Tell him and her how it is!

You want the Iphone and u ain't paying jack! Tell her to go and learn product knowledge!
#4
Best of all, the new 8GB iPhone won't cost you a penny on our £45 and £75 tariffs. And it's just £99 on our £35 tariff and new £30 tariff.
from the o2 site-she clearly made a mistake...-she should have flexibility to give you a better deal anyway.
I dont think either of them are good friends-its very snide what they have done. I would go to store and see her. Ask her is it right she is trying to extort money out of you for the phone? and laugh. If she says yes-tell her you had a deal and you want her to keep her part. If she doesnt i would ask to speak to her area manager on the phone. You can also try to get it price-matched at another store and ignore her completely?
#5
Not sure in your OP, you called her a new salesperson. But in the following post, you say she might be a manager? Anyways...

can't you just not get the phone from her and just give a lame reason? Or if you have got the phone from her already, return it under that peace of mind thing.
#6
Is there any paper work from her showing the phone as being supplied on the tarrif of £35 for free?
#7
harlzter
Is there any paper work from her showing the phone as being supplied on the tarrif of £35 for free?


i think it was verbal:roll:

I was a mobile store manager and she should be able to get authority to do this for you-although when a handset is in demand(and maybe exceeds supply, as happened to me often) the price can be kept inflated. Once the handset has been out a few weeks you will probably get it free on any tariff:whistling:
#8
On O2 Price plans and availability:

8GB iPhone 3G :-
Free Of Charge on £75 per month tariffs. (£1350 in total (Based on an 18 month contract))
Free Of Charge on £45 per month tariffs. (£810 in total (Based on an 18 month contract)))
£99 contribution on £35 per month tariffs. (£729 in total (Based on an 18 month contract)))
£99 contribution on £30 per month tariffs. (£639 in total (Based on an 18 month contract)))

16GB iPhone 3G
Free Of Charge on £75 per month tariffs. (£1350 in total (Based on an 18 month contract))
£59 contribution on £45 per month tariffs. (£869 in total (Based on an 18 month contract))
£159 contribution on £35 per month tariffs. (£789 in total (Based on an 18 month contract)))
£159 contribution on £30 per month tariffs. (£699 in total (Based on an 18 month contract)))

Yea. I'd goto Vodafone and have the HTC Touch Diamond (which is a MUCH better handset) for half the price. You're mad if you are willing to pay a MINIMUM £639 for a phone which has sub-standard features.
#9
is the 8gb phone thats out, when does the 16gb one come out???

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