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Advise please

dh058977 Avatar
6y, 4m agoPosted 6 years, 4 months ago
Hi, the story goes that i moved into my apartment on may 14th and everything seemed great, only minor issue was that one of the two airing cupboard doors caught the framework a little so was slighly harder to close - didnt seem like much of an issue.

Anyway, few week later i noticed a large wet patch on the carpet in the lounge against the wall (this wall backs onto the en suite shower) and decided to stop using the shower (ok as had main bathroom) and reported the problem.
There was a few week delay before the issue was sorted but there is still cosmetic damage in the lounge including mould and mould damage to some of my property.

Second issue is the fact that the whole of my en suite bathroom ceiling and part of my bedroom ceiling is covered in dark green mould (much much worse in the en suite) which i was told by the plumber was caused by a leak upstairs which was apparently fixed by an insurance claim.

Third and final issue is that all of the doors in the property now catch very badly on the frame work to the point where some will not even close. The lounge door for example closed fine when we had family stay in may BUT now it misses by at least a cm!

My isssue is that my letting agent seems to be ignoring our reports, they say that the problems were fixed relating to the insurance claim and thats all they know. They also refuse to send someone to the property to check things out for themselves.

Sorry for the long report but, any advice guys? no smart ass comments please, last thing i need right now.
dh058977 Avatar
6y, 4m agoPosted 6 years, 4 months ago
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Comments/page:
#1
I think you need to go along to your local Citizens Advice Bureau

Citizens Advice Bureau - clicky
#2
Go see the CAB, as chesso suggested, they will tell you what to do and give you good advice.
#3
Only thing to add is to keep records of all communications and perhaps even take pictures of the damage etc.
#4
Plum
Only thing to add is to keep records of all communications and perhaps even take pictures of the damage etc.

Oh ive got lots of pictures! I forgot to put in there that the shower was fixed (apart from the cosmetic side of things) just before i went to egypt for 2 weeks on the 18th of june. its only since ive got back that things have got a whole lot worse
#5
Yep pictures, go to CAB and keep copy of every letter you have got and sent.
#6
I'm guessing it's a private rental through a letting agent. I would advise them that the mould and the doors not closing are a health and safety issue and that it is the landlords legal responsibility to fix these. Give them a fixed time to do this eg 14 days. If they fail to do if they are a member of the http://www.housing-ombudsman.org.uk. you can use the ombudsman service to try to resolve the issue. You can also contact the environmental health department of your local
council as they can take action against the landlord to get the issues fixed.
banned#7
Those doors won't shut because of the high humidity in your house causing them to swell. High humidity also encourages the growth of mould. Hope your health isn't suffering?
#8
lumoruk
Those doors won't shut because of the high humidity in your house causing them to swell. High humidity also encourages the growth of mould. Hope your health isn't suffering?

I dont think its to do with humidity, beccause there are cracks appearing above doorways as well. plus i dont think humidity would affect them as much as this has. anyway the mould is only concentrated in three areas. no mould in the second bedroom yet that is one of the worst doors and worst cracks!
#9
lumoruk
Those doors won't shut because of the high humidity in your house causing them to swell. High humidity also encourages the growth of mould. Hope your health isn't suffering?

Oh and the mould has been caused by a leak upstairs from a previous leak and an insurance claim was filed for that.
#10
GAVINLEWISHUKD
I'm guessing it's a private rental through a letting agent. I would advise them that the mould and the doors not closing are a health and safety issue and that it is the landlords legal responsibility to fix these. Give them a fixed time to do this eg 14 days. If they fail to do if they are a member of the http://www.housing-ombudsman.org.uk. you can use the ombudsman service to try to resolve the issue. You can also contact the environmental health department of your localcouncil as they can take action against the landlord to get the issues fixed.

This is where its complicated, we saw the property in a local estate agents and all our communications thus far have been through them BUT the property was repossessed so (wait for this) the property is owned by the company that repossessed it who inturn go though one company who in turn listed it for rental in the agent we saw it in. Complicated right!
#11
Is it a new build or newish?
#12
harlzter
Is it a new build or newish?

Built in 2006/2007 i believe.
#13
lol the reply button is not working! (rolls eyes)

Wow thats complicated! Well you need to go with who is named on the rental agreement as thats who your contracts with. If you get nowhere you could always play the game of withhold the rent. This usually wakes them up to issues and you will get lots of communication off them or if they are really inept (and that the reason they never get it sorted) you may end up not been chased up for the rent. But not paying the rent is a last option as they could kick you out (not physically!).
#14
Update: apparently their going to call me back during the week - why couldnt they talk to me today? your guess is as good as mine!
#15
Surveyor came today, checked everything over thoroughly and wrote a report. Contacted by firm later today and they are coming to sort problems on tuesday as follows -
- Repairing all cosmetic damage to en suite, fixing shower upstairs + ours. Installing larger capacity extractor fan.
- Repairing cosmetic damage in lounge, steam cleaning carpet.
- Redecorating (painting walls and ceilings) in bedroom, bathrooms, lounge and kitchen.
- Adding air bricks to exterior wall in bedroom.
- Replacing and adding extra smoke alarms.
- Replacing / rehanging all doors.

Proves that maybe i was a little quick to criticise them, this guy was as nice as possible, his findins and his report is the reason why all this is going ahead. Cant thank him enough.

Thanks for all the advice guys, wish i could rep you all!
banned#16
It's ADVICE btw lol
#17
csiman
It's ADVICE btw lol

Err no what i put was perfectly fine. I know how to spell thank you. People are offering advice, i am asking them to advise me, thats fine. The people that did advise me were helpful, alot more than can be said for you. Now go annoy someone else please.
banned#18
dh058977
csiman
It's ADVICE btw lol


Err no what i put was perfectly fine. I know how to spell thank you. People are offering advice, i am asking them to advise me, thats fine. The people that did advise me were helpful, alot more than can be said for you. Now go annoy someone else please.

jeez, I was only pointing out a common spelling mistake which now turns out to be just poor grammar. I thought I was being helpful but no pleasing some people who throw their toys around far too easily.

"advise please" is terrible grammar and doesn't make sense in theory!

Back to school for you methinks :p
#19
csiman
dh058977
csiman
It's ADVICE btw lol
Err no what i put was perfectly fine. I know how to spell thank you. People are offering advice, i am asking them to advise me, thats fine. The people that did advise me were helpful, alot more than can be said for you. Now go annoy someone else please.
jeez, I was only pointing out a common spelling mistake which now turns out to be just poor grammar. I thought I was being helpful but no pleasing some people who throw their toys around far too easily."advise please" is terrible grammar and doesn't make sense in theory!Back to school for you methinks :p

Back to school for me? haha, im ok with my 1st class degree, 5 a levels and countless GCSE's at C and above thanks. Sad man.

And fyi, does it actually matter? i mean this is a forum not my dissertation!

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