After a bit of advice about a "incorrect" phone bill!! - HotUKDeals
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After a bit of advice about a "incorrect" phone bill!!

Kelly928 Avatar
8y, 4m agoPosted 8 years, 4 months ago
Basically the other half has apparently gone over his contract by ***£76***, even though he has never in 2 years! All of a sudden we switched networks and contracts (but same minutes) and we get charged a stupid bill!!
We checked the bill and no weird numbers but the weird thing is his outgoing call duration goes against what they are saying! It has not been reset otherwise he would have made 20 hours of phone calls in 4 days!! This is the 2nd bill for this contract, oh and they also said that the whole £76 is in a week!!
What can we do to prove it?
Has anyone else had a problem like this, if so did you sort it?
Any advice is welcomed and greatly appriciated!
Kelly928 Avatar
8y, 4m agoPosted 8 years, 4 months ago
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Comments/page:
#1
Did he phone someone in his pocket by mistake?

Don't you get itemised billing?
#2
Thought of that but we have been through the itemised bill and they all seem ok and normal! But it just don't make sense that the call duration doesn't tally with the excessive minutes!
1 Like #3
Look which ones have cost alot, as in way over the normal even if its for a few minutes may have cost alot!!
#4
What does the total itemised cost come out as??
#5
Benjimoron
What does the total itemised cost come out as??


The non inclusive calls total to £76 so with the regular contract it's £106:x
1 Like #6
I know you have probably gone through everything but have you phoned anyone while they've been on holiday or they've phoned you? Maybe the Gas board or Doctors and been on hold for ages?
1 Like #7
KELLY 'N' STEVE
The non inclusive calls total to £76 so with the regular contract it's £106:x


But can you not see from the itemised calls where it's coming from???

If you add up each call does it equal £76? Are any of them particularly high?
#8
They all seem normal as if he did make them but just too many to counter for the call duration being normal!
It's like the company has just slipped in loads of calls that he didn't make!

I have been locked out from the online billing thing cuz i got the password wrong but i will add them up properly tonight in case i did make mistakes as i was knackered whilst doing it!
1 Like #9
Almost all phones have (at least) a call of the most recent 20 calls made.
Press the green buttton and this will show them, you may be able to match calls, durations and then start from there.

Having read it, you're not explaining it well.

You need to look at the itemised list and calls cost, add them up yourself.
Itemised calls, have a number dialled, duration, destination and cost (if applicable)
Tick off ALL the calls your happy with
Any you're not happy with, ring your provider, ask them to tell you the origin of the call, ie where the phone was be that at home say, from work. They have the technology to know where you are and where the call(s) were made from.
Good luck
#10
Ok the calls seem really normal - all his normal people and no new numbers but the point i am trying to make is the phone like most add up the the minutes you use in your call duration but his call duration doesn't match the amount of minutes they want us to pay for! The outgoing call duration is within his normal contract minutes!
Thank you for that advice and i am going to look in to it a bit better this evening!
1 Like #11
Check your contract, has he made calls at peak times when he has off peak minutes on the contract?
#12
The Fox
Check your contract, has he made calls at peak times when he has off peak minutes on the contract?


Nah it's all inclusive!
#13
I wonder then.....
Which network has he changed from/to?
PERHAPS what were once inclusive numbers for one network are NOT on the new network
That'd be one guess
#14
What do you call normal numbers? Some numbers that would appear to be normal in fact charge, 077223 springs to mind.

This could of course be different depending on the network.
1 Like #15
Can you not see on the bill which calls have cost the most?
Also when i was with 3, years ago when they first came out. I got a stupid bill and when i looked into it properly it had for instance
call to 077*** 10.36am for 10mins
call to 077*** 10.40 for 15 mins.

So it said i was calling two people at once but i couldnt do that on my phone. Also i took my phone to St Lucia with me but it didnt work there so i had it turned off in the safe and when i got home and got the bill it had normal calls EVERYDAY while i was on holiday. But normal calls and prices.
When i phoned them up, they said someone who was at home must of done it. She even called me a liar when i said i had it with. Look out for things like that!!
#16
Normal numbers = friends,family - numbers we/he knows! Thanks everyone i'm going to get him to ring them up when he is home from work!

Changed frm orange to t-mobile!

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