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Aldi anti-deal fraud warning

Paidia Avatar
8y, 8m agoPosted 8 years, 8 months ago
Just in case guys!

Today my wife was shopping in Aldi in Bournemouth and was told there was a 'random security check'. She was taken out to a back office and told that her bank was on the phone. The 'bank' asked for all sorts of account details and guess what. When I checked the account tonight £300 had gone in cash to a mexican bank.

The fact that the Aldi transaction does not show is also suspicious becuase if my wife had only found out when she got her statement she would have been less likely to tie in the fraud with the Aldi transaction

Obviously the bank and police are on to this, but I would be very careful if using your debit card in Aldi if I was you.
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Paidia Avatar
8y, 8m agoPosted 8 years, 8 months ago
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banned#1
wow...hope you gave her a dressing down when she got home.
#2
That is terrible, thanks for the heads up.
#3
I think the Aldi staff are in trouble.
I wouldn't have gone as my bank will always phone is something is up.
Also, problems on your account are rejected at the source of chip & pin
#4
You can get random checks... we used to get them at WH Smith when dealing with customers... but the questions will never be too invasive, at most they will be can you confirm your post code and then they will tell u ur house number to prove that they are the bank, or ask u where u used ur card today, then they can say, did u use it in Waitrose this morning etc... Never give out too much info.

This is definately the staff... whether they are just plain idiots or whether they were in on it remains to be seen.
#5
Random security checks can be performed but unlikely to be phoning a back office in Aldi!
They would phone the number on your account!
In any case, if in doubt, walk because you can go to your bank to verify problems.
Same with people requesting personal details/passwords
#6
As the customer, it is your right to walk unless they have anything on you
#7
What a horrible experience for your wife.
Mexico !!
From what you see on the TV it's all too easy to be duped by these types of criminals.
Hope that you get the money back and everything works out OK in the end.
#8
Actually, the bank will never phone the shop you are currently in to ask info. The operator of the card machines act as an inbetween, and sometimes they will delay a card payment until the store phones them to verify the customer. This isnt uncommon and i used to do it quite regular when i worked for halfords.
#9
shanecr
Actually, the bank will never phone the shop you are currently in to ask info. The operator of the card machines act as an inbetween, and sometimes they will delay a card payment until the store phones them to verify the customer. This isnt uncommon and i used to do it quite regular when i worked for halfords.


I didn't say that the bank called the shop... it's the other way round... the till will come up with "Authorisation required, please call streamline"
Streamline have all the banks numbers and you get put through to the bank of the customer, where they ask a few questions then give u an authorisation code to type on the till to allow the transaction to go through.
#10
donbreach;1714955
I didn't say that the bank called the shop... it's the other way round... the till will come up with "Authorisation required, please call streamline"
Streamline have all the banks numbers and you get put through to the bank of the customer, where they ask a few questions then give u an authorisation code to type on the till to allow the transaction to go through.

This happened to us a lot when we went on "booze cruises" because we hammered our debit cards
#11
My wife had two young children with her and we have been shopping at this Aldi for 5 years. She trusted them. I agree. Aldi are at fault here (if nothing else because they have poor operating procedures for checks). I'm confident bank will refund, but it's a warning. And a major stress for my wife. I went to Aldi and confronted the staff (and I warned the customers in store to). Staff seem dodgy as hell to me. I wonder what checks they do on staff? Always someone new in store, etc. Obviously Police say 'take it up with you bank'. And this keeps happening to others.

But thanks for all your supportive words.
#12
OMG that is an awful story. Just terrible.

Banks/Credit card companies do random checks if your card has been used in an unusual way i.e. 2 major electrical spends in different shops, big spending on one day. This is a security measure and they never ask sensitive questions.

I hope it works out ok for you.
#13
Card companies' computers can track unusual spending patterns like shopping geographically impossible places, pattern of spend out of the ordinary...
#14
I dont think it is Aldi at fault as much as I dislike them. It looks like there has been a transaction for a large sum on your account shortly before your wife used her card at Aldi. As she has used it again probably just after, it has been flagged up for a security check.
It has happended to me but normally they ask if you have spent so much that day.
#15
Sorry to hear, doubt this has anything to do with aldi though, who would be that dumb to operate a scam like that in a store? Sounds to me like the £300 went before she used the card in aldi and the bank was trying to catch what it thought was the thief?
#16
yeh, i thought about this, but the guy in Aldi was not the usual staff and he took the card away for a while, then called my wife to the phone and said 'it's your bank'. The 'bank' asked for a password. As it happened my wife couldn't remember it and gave the wrong one. Yet they let the transaction through. So this sort of points to store staff (they had all teh other information they might need for fraud). Whoever was on the phone didn't seem to know that she had given the wrong password and let the transaction through. My wife had not used hte card for about a week before this. They didn't askher about the dubious mexican transactions, which you think they would have done. When she called the bank at home, they could not confirm that a check had taken place and only then seem to spot the dubious transactions. So I think teh transactions happened after the check.

I know it might not be Aldi staff, but I can't convince myself that they have proper systems in place to prevent staff fraud. When I confronted them (the store staff) they seemed to not really know what a security check was or what might trigger it. A store with high staff turnover and poor systems leaves customers vulnerable to this sort of thing.
banned#17
Sorry but I would have rang the bank back myself this is the one piece of advice everyone on TV, papers and the internet give, they usually ask you "Can you confirm no one can over hear you?" your wife is at fault here though I know 80% of people would fool for such a scam.
#18
Remember if people off the street can penetrate Buckingham Palace, Heathrow Airport security etc. then it is sure as certainly for crooks to infiltrate commercial companies. You have to know that many stores make staff work unsocial hours, poor conditions and on minimum wages. Vulnerable people are more susceptible to greed. If anyone purports to be an official, the chance that they are NOT is about 95%. Always do a security check on the person who purports to be an official or a bank staff. Never even let a bank staff take a copy of your passport for keeps. [SIZE="4"]Anyone who speaks to you at the end of a telephone line is a stranger and not to be trusted until that person has cleared your security checks. It is not easy to do security checks on fraudsters as well organised scamsters have a database of millions of people containing lots of fragments of information about you already. However you must still try to check. So if it is a bank staff or someone who purports to be. Ask them if they can tell you where the last few bank transactions were made. They have online bank computer and they can tell your transactions right away. After all when they telephone you they check your security, so you must do the same as well.Another check that you can do is to ask that stranger for a telephone number that he or she is using. Then you say that you will call back immediately. Put the phone down and dial 1471 to check if it matches. Once you have a landline number the police can do something about it. If numbers start with 0871, 0845, 0844, 0870 etc do not accept it, ask that person for a normal telephone number, technically known as geographic number with 01xxx prefix. Additionally some well known scammers or suspects are reported on [/SIZE] http://whocallsme.com/ Remember even when numbers are reported as scam telephone numbers, the scammers will pose anonymously and state on the forum that the numbers are pucker and genuine! This is to trick people into a false sense of security.
#19
lumoruk;1716149
Sorry but I would have rang the bank back myself this is the one piece of advice everyone on TV, papers and the internet give, they usually ask you "Can you confirm no one can over hear you?" your wife is at fault here though I know 80% of people would fool for such a scam.

Yes, if in doubt, ring the bank yourself or pop into a branch.
#20
dcx_badass;1716259
I've done work experience in a Bank, can't remember why but in some cases they do legitamately need a photocopy of you're passport.

For new accounts especially ISAs but the passport is one of a number of acceptable main IDs.
The main reason they would insist on a passport is if you are not a UK citizen.
#21
dcx_badass
I've done work experience in a Bank, can't remember why but in some cases they do legitamately need a photocopy of you're passport.


There is not one single piece of legislation that requires the bank to take a copy of your passport. There is no legitimate cause for the bank. They do it in case that they are careless. Never let your passport out of your sight , just like your credit card in a restaurant. Once they use a photocopier the bad copies or extra copies may end up in the bin outside or anywhere! Information may get transferred onto a DVD or laptop and subsequently lost. Statistically and when expressed as a percentage there are as many people in authority as fraudsters and there are ordinary people as fraudsters.
banned#22
when i used to work at asda they card would come up authorisation needed and a code would come up then customer is taken to customer service and phone is used them the code is given to the hotline that the supermarkets diet and user normally has to confirm so many letters of password and asked some details
#23
Polite but very firm letter to the CEO of Aldi?

Say you have reason to believe Aldi staff have been engaged in criminal activity and have used Adi's name in their activities.

Tell em you have naturally involved the police, but in case the matter got buried before it reached Aldi's head office, you have taken the opportunity of writing to them directly.

Explain concisely but briefly what happened

Suggest that as well as taking action themselves against any employees contractors involved, they may also wish to consider what Aldi as a company would do to compensate you for action apparently taken by their staff, in Aldi's name.
#24
Which specific Aldi store was this?
#25
Bournemouth, Wallisdown road.

Yes, my wife realised afterwards that she should have called bank and i was immediately suspicious. But she was distracted by 2 young children, trusted the store, etc, etc. Slender gives good advice.

So it's a warning to others. Don't let anyone have your card, even someone in a store and only give information to you bank if you call them on a number you know to be correct (i.e. don't use a number someone tells you or that is in an email)

I intend to contact Aldi head office today. If they are innocent, they can at least review procedures in store. Possibly other stores have weak procedures here too, i.e, open to abuse by dodgy staff. Personally i wouldn't let the card out of my sight and I wouldn't give information on the phone in store. I'd leave the store, then call my bank direct.
#26
Police have told us they think it is not a store level problem, but someone (or more than one) at the firm Aldi use to process debit cards. Which is even more of a worry. Of course it could be local staff too, or nothing to do with Aldi. But they are the suspects. Even if innocent Aldi don’t appear to have very secure systems, so watch out.
#27
lumoruk
wow...hope you gave her a dressing down when she got home.

why a dressing down , it's not her fault .

give her a dressing gown instead .
#28
you are not safe to use your card anywhere these days sorry to hear it

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