Alliance & Leicester sending out bank details via text message - HotUKDeals
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Alliance & Leicester sending out bank details via text message

Benjimoron Avatar
8y, 4m agoPosted 8 years, 4 months ago
Maybe it's just me but I don't really feel comfortable with details about my account being sent out via text message, particularly the last transaction and some of the account number. I don't lilke the idea of what would happen if someone got their hands on that info, a text isn't particularly secure is it?

Also they asked me to reply to a short code number, probably going to cost me alot of money (not that I actually replied).

So I phoned them up to ask them not to send any details via text, after 25 minutes of arguing they eventually agreed, although it would take 8 weeks to take effect!!!!! 8 weeks!!!!!

I told them that 8 weeks in this age is ridiculous and that I wanted to pass some feedback onto the managers, he said I was just repeating myself, I started saying that I wasn't repeating myself because I hadn't given my feedback to the managers yet and he hung up on me.

Getting really annoyed with banks this morning!
Benjimoron Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
Ring again and go straight to a manager and take their name and follow it up with a letter to the MD
#2
Aquatic
Ring again and go straight to a manager and take their name and follow it up with a letter to the MD


Can't be bothered to be honest, I used to follow these things up but it happens all the time and I have no way of fixing it. As my old boss said to me, worry about the things you can fix in life, not the things you have no control over.

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