Am i Being Had ??? - HotUKDeals
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Am i Being Had ???

Andi Keane Avatar
6y, 8m agoPosted 6 years, 8 months ago
H im wondering if anyone can shed some light on my predicament

My broadband supplier pipex took £25 from my account today, my usual paymet is only £10

when i eventually got the correct department to find some help i was informed that i should have received a letter in the post explaining that because of the company merging with talk talk my Deal would now be £20 a month

I tried to explain to them that i was not aware of this and i had received no such letter and damn well hadnt agreed to it

I was then told that to negotiate no a lower price i would need to start a new 12 month contract which i was not prepared to do at all

Is this even legal ???

Any help would be massively helpful

Thank you
Andi Keane Avatar
6y, 8m agoPosted 6 years, 8 months ago
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(16) Jump to unreadPost a comment
Comments/page:
#1
think they have broken the terms of your agreement with them, thus you are free to leave and join someone else.
dont forget topcashback.com and get some cashback as well as probably a cheaper deal than £20 / £25 pm
#2
dont think so just leave very unfair
[mod]#3
im not 100% sure but if they up your monthly payment you can get out of the contract, i had this with virgin and was only 5 months in the contract,they told me they are putting the price up.I quoted terms n cond that they cant do this and i can leave contract for free

terms n con on talk talk

Changing Our Charges
8.17 We shall be entitled to amend our Charges or change the Tariff Plan you are on from time to time and we will notify you
of such changes by making the amended list of Charges available on our Website or by notifying you when you call
Customer Services. If Charges are decreased this will be reflected in your next bill. Should we increase the Charges we
shall provide you with thirty (30) days notice of such increase and the increase will take effect from the end of that
period. In this instance you may, in accordance with and subject to the provisions of clauses 9 and 14.1, be entitled to
terminate our Services made available under these Conditions.


14.1

Changing these Conditions
14.1 We may change these Conditions at any time for legal, regulatory or commercial reasons. We will notify you of all such
changes in writing and/or by publishing them on our Website ([url]www.talktalk.ie[/url]). To the extent that such changes are to
your material detriment or relate to an increase in the charges, we will give you at least thirty (30) days notice of such
changes by writing to you and/or publishing them on our Website, or providing them on our Customer Services
telephone line by way of a recorded message. If you object to such changes you may be able to terminate your
Contract at any time in accordance with the provisions of clause 9 by giving us not less than 7 days’ notice.


http://www.talktalk.ie/docs/t&c.pdf para 8.17 + 14.1

hope this helps :)
[mod]#4
You should have been notified of the merger/takeover. If you can prove to them that you have not received this then this would be the basis of your argument.

Although, they cannot alter an integral part of your contract without your prior consent. Such an unauthorised change as payments are, this could potentially mean a breach of the contract on their part.
#5
this sounds all too familiar! just left tiscali/talk talk for the same reason!
#6
goonertillidie
im not 100% sure but if they up your monthly payment you can get out of the contract, i had this with virgin and was only 5 months in the contract,they told me they are putting the price up.I quoted terms n cond that they cant do this and i can leave contract for free

terms n con on talk talk

Changing Our Charges
8.17 We shall be entitled to amend our Charges or change the Tariff Plan you are on from time to time and we will notify you
of such changes by making the amended list of Charges available on our Website or by notifying you when you call
Customer Services. If Charges are decreased this will be reflected in your next bill. Should we increase the Charges we
shall provide you with thirty (30) days notice of such increase and the increase will take effect from the end of that
period. In this instance you may, in accordance with and subject to the provisions of clauses 9 and 14.1, be entitled to
terminate our Services made available under these Conditions.


http://www.talktalk.ie/docs/t&c.pdf para 8.17


Ive been with them for years so i can leave at any time i was just Really Really Really angry, i told them to cancel my account and they said they would switch off immediately , but seen as im typing this connected to it then they obviously have not done ....

i dont want to keep paying them this outrageous price and dont seem to be getting anywhere with there phone idiots
#7
magicjay1986
You should have been notified of the merger/takeover. If you can prove to them that you have not received this then this would be the basis of your argument.

Although, they cannot alter an integral part of your contract without your prior consent. Such an unauthorised change as payments are, this could potentially mean a breach of the contract on their part.


How do i prove i have not received a letter ? These idiots didnt seem to believe me when i told them over the phone
[mod]#8
Andi Keane
How do i prove i have not received a letter ? These idiots didnt seem to believe me when i told them over the phone


Ask them to send you a copy and then check the date, address etc.
#9
wow a double whammy you have had a 100% price hike and you have been lumbered with talktalk. My advice go with bethere.co.uk I was getting 6mb's with talktalk when I should of been getting 8mb now I'm synching at 18-19mb.
#10
Andi Keane
Ive been with them for years so i can leave at any time i was just Really Really Really angry, i told them to cancel my account and they said they would switch off immediately , but seen as im typing this connected to it then they obviously have not done ....

i dont want to keep paying them this outrageous price and dont seem to be getting anywhere with there phone idiots


oooo no, don't just canel like that, ask for a mac code, took me all of a week from asking for my mac to being connected to new isp. mac = hopefully not much time off line! (5mins for me!!!) :thumbsup:
#11
magicjay1986
Ask them to send you a copy and then check the date, address etc.


I see thank you for your help, and from everyone else

But seen as they wouldnt send me a email or letter or even reference number to confirm they have cancelled my account I wont hold my breath :x
#12
Andi Keane
I see thank you for your help, and from everyone else

But seen as they wouldnt send me a email or letter or even reference number to confirm they have cancelled my account I wont hold my breath :x


You had better keep typing because if you have cancelled you could be sans broadband any minute
Get a MAC code and move
#13
DEALWARRIOR
You had better keep typing because if you have cancelled you could be sans broadband any minute
Get a MAC code and move


I think i tould them that i had a moblie broadband thingy so il cope, I was more intent on telling them to Go Funk them self (i may get cable anyhow) I just want to know from anyone experience how to best deal with cancelling
#14
Speak to Otelo and complain further to Tiscali (would give you highest level address but at home right now, although think i've posted it on HUKD before). Escalate your complaint on the basis that you never got the letter. Otelo cant do anything until after 8 weeks though but it's definitely something that can be investigated.

Knew i'd put on here before:

Customer Management Team
Tiscali Customer Services
PO Box 15322
Birmingham
B46 9BU
#15
Mayb talk to your bank too and explain that your agreement has been broke as they have taken more money out than what u agreed to. I`m with plusnet and you can leave whenever u want.
banned#16
i think they should have notified you before any changes just leave them

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