H im wondering if anyone can shed some light on my predicament
My broadband supplier pipex took £25 from my account today, my usual paymet is only £10
when i eventually got the correct department to find some help i was informed that i should have received a letter in the post explaining that because of the company merging with talk talk my Deal would now be £20 a month
I tried to explain to them that i was not aware of this and i had received no such letter and damn well hadnt agreed to it
I was then told that to negotiate no a lower price i would need to start a new 12 month contract which i was not prepared to do at all
Is this even legal ???
Any help would be massively helpful