Am I entitled to a refund? - HotUKDeals
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Am I entitled to a refund?

£0.00 @ entitled to
I bought some football boots of the internet and the box that they came in has 2 medium size tears on the corner of the box. The boots are too small for me so I would like a refund and also be refunde… Read More
The JFK Avatar
8y, 4m agoPosted 8 years, 4 months ago
I bought some football boots of the internet and the box that they came in has 2 medium size tears on the corner of the box. The boots are too small for me so I would like a refund and also be refunded for my postage costs.

If I said I bought them as a gift and I don't believe the box is presentable am I entitled to a refund?

Thanks,

The JFK
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The JFK Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
check there site for T&C
#2
which company?whats their return policy say?
#3
You will be entitled to a refund for the boots but I very much doubt you will get the p&p refunded. Plus you will have to pay to send them back.
#4
magicbeans
which company?whats their return policy say?


Kitbag

This is all I can find on the site:

Defective Items:

If the item is defective please contact Customer Services on +34 93 492 3111 or +44 (0)871 468 2111

All customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. Kitbag will refund you with reasonable costs of your return shipping charges if you include a receipt.
#5
if you cant, just sell em on mate, one of your mates will buy em probs if you need to shift em
#6
Oh good lord ,you want a refund because the box is torn,i've heard it all now fpmsl!
#7
Banana79
You will be entitled to a refund for the boots but I very much doubt you will get the p&p refunded. Plus you will have to pay to send them back.


I know, that's what's annoying about it. It will cost me £4 to send the boots back and another £4 for them to send me a replacement hence why I seeing if I can claim the item is faulty.
#8
deb8z
Oh good lord ,you want a refund because the box is torn,i've heard it all now fpmsl!


No, I want a refund because the boots are too small. :thinking:
#9
i think u should be if unworn
#10
yeah u can cos u have so many days to change ur mind dont u....legally 7-14 days...maybe get a credit note only though
#11
black gerbil1
check there site for T&C


+1
#12
magicbeans
yeah u can cos u have so many days to change ur mind dont u....legally 7-14 days...maybe get a credit note only though


I can definatly get a refund, I just want a refund on the postage aswell. Their T&C claims if an item is faulty then they will also refund the postage.

So can I claim that the item is faulty because the shoebox has 2 rips in it?
#13
The JFK
I can definatly get a refund, I just want a refund on the postage aswell. Their T&C claims if an item is faulty then they will also refund the postage.

So can I claim that the item is faulty because the shoebox has 2 rips in it?


stick a knife to the shoe and say it s faulty

(im joking....kind of)
#14
The JFK
No, I want a refund because the boots are too small. :thinking:


Yeah but you want a postage refund for a tatty box:w00t:
#15
deb8z
Yeah but you want a postage refund for a tatty box:w00t:


Yes but only because the boots are too small.
#16
acecatcher3
stick a knife to the shoe and say it s faulty

(im joking....kind of)



OMG it gets worse,suggesting damaging the item to avoid paying postage,get a grip people!
#17
What's £4 to a rich kid like you? Oh that's right, a thread on here :)
#18
deb8z
OMG it gets worse,suggesting damaging the item to avoid paying postage,get a grip people!


calm down, i sed i was joking, it wud work tho.
#19
Bet you're a buyer on ebay too with an attitude like that..lol
#20
pghstochaj
What's £4 to a rich kid like you? Oh that's right, a thread on here :)


Lose £0 > Lose £8

That's business sense that has got me where I am today.
banned#21
The JFK
I know, that's what's annoying about it. It will cost me £4 to send the boots back and another £4 for them to send me a replacement hence why I seeing if I can claim the item is faulty.


you should have ordered the right size boots then, its called being responsible for your actions, you ordered wrong size so you pay to return
#22
The JFK
Lose £0 > Lose £8

That's business sense that has got me where I am today.


You do make me laugh.
#23
just sell them on not worth the hassle in sending back.
#24
sassie
you should have ordered the right size boots then, its called being responsible for your actions, you ordered wrong size so you pay to return


The boots come up small. They say size 9 but they are really an 8.5.
#25
greyparrot
just sell them on not worth the hassle in sending back.


Then I will probably make more of a loss?
banned#26
The JFK
The boots come up small. They say size 9 but they are really an 8.5.


then tell them they are not a size 9, why lie?
#27
sassie
then tell them they are not a size 9, why lie?


Because the shoe is a size 9 but it comes up small. There is no chance they will pay my postage if I say that.
#28
If they sent you what you ordered and the box is torn, it's tough. Could have happened anywhere. Don't try that. Just phone them saying they don't fit and they should refund the cost of the boots but not the postage. That is up to the consumer. You'd be best selling them on here.
banned#29
The JFK
Because the shoe is a size 9 but it comes up small. There is no chance they will pay my postage if I say that.


so your gonna lie to save yaself a few quid, and your supposed to be ok for cash, yeah right, the things the poor do to save a few quid eh, dont bother with the bull that thats how you make ya money cause that will make you look more dishonest than you do already :thumbsup:
#30
Banana79
If they sent you what you ordered and the box is torn, it's tough. Could have happened anywhere. Don't try that. Just phone them saying they don't fit and they should refund the cost of the boots but not the postage. That is up to the consumer. You'd be best selling them on here.


theres one other option which has been mentioned which wud guarantee that he got his money back, he will have to find the post on his own tho
#31
Banana79
If they sent you what you ordered and the box is torn, it's tough. Could have happened anywhere. Don't try that. Just phone them saying they don't fit and they should refund the cost of the boots but not the postage. That is up to the consumer. You'd be best selling them on here.


But the box is part of the product and it's faulty?

What if I only bought the boots for the box?
#32
The JFK
But the box is part of the product and it's faulty?

What if I only bought the boots for the box?


sorry but you really do sound like an idiot now.
#33
The JFK
But the box is part of the product and it's faulty?

What if I only bought the boots for the box?


If you were convinced you'd get a refund on that basis then you'd contact the company and cite that as the reason,but you know you're flogging a dead horse,its not us you have to convince!
#34
When you get well off you realise that saving a few pounds for all the hassle and time you lose is not worth it. :) You do sound a bit childish by trying to say you want a refund because the box is a little damaged, the box is packaging, you wear the boots.
banned#35
greyparrot
sorry but you really do sound like an idiot now.


pmsl i wish i was in returns department to read the return note, what a errmmmmmm ya know what mean
#36
The JFK
Lose £0 > Lose £8

That's business sense that has got me where I am today.


i agree, i would do the same, get the most you can out of these companies,

whenever there is a massive misprice everyone is too quick to get in there, probably costs them alot more than when somebody wants £8 back, your all too judgy on here
#37
If you bought a game or DVD off the internet and the case was cracked surely you would expect a refund? This is of the same case.
#38
The JFK
If you bought a game or DVD off the internet and the case was cracked surely you would expect a refund? This is of the same case.


No, DVD cases are firstly functional and secondly presentation items.
banned#39
The JFK
If you bought a game or DVD off the internet and the case was cracked surely you would expect a refund? This is of the same case.


no cause unlike you we want the dvd not the box :roll:


another wind up thread, go count your money or summat
banned 1 Like #40
pghstochaj
When you get well off you realise that saving a few pounds for all the hassle and time you lose is not worth it. :) You do sound a bit childish by trying to say you want a refund because the box is a little damaged, the box is packaging, you wear the boots.


Yeh, but what you don't realise is the need for the box. Where else is his Dr Who sticker card collection gonna go? :w00t:

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