I have purchased some dj cd turntables (numark ndx800's) that I received on 6th Jan 2011 and paid £550. Unfortunately they have an intermittent fault, the decks switch on but won't function at all.
I called the retailer (djstore) and they said in order to get a returns number (that you must have to return the goods), I must contact the manufacturer and get them to confirm its a fault. I contacted Numark twice today and was stuck on hold. Was promised a call back each time however still haven't got it.
This hasn't left me with any confidence with the turntables or customer service therefore I just want a refund now.
Am I entitled to a refund? If I cannot get a returns number can I just send them back with a covering letter and ask for a refund?
Would be grateful if someone could advice.