Am I entitled to a refund? - HotUKDeals
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Am I entitled to a refund?

djskinee Avatar
5y, 10m agoPosted 5 years, 10 months ago
I have purchased some dj cd turntables (numark ndx800's) that I received on 6th Jan 2011 and paid £550. Unfortunately they have an intermittent fault, the decks switch on but won't function at all.
I called the retailer (djstore) and they said in order to get a returns number (that you must have to return the goods), I must contact the manufacturer and get them to confirm its a fault. I contacted Numark twice today and was stuck on hold. Was promised a call back each time however still haven't got it.
This hasn't left me with any confidence with the turntables or customer service therefore I just want a refund now.
Am I entitled to a refund? If I cannot get a returns number can I just send them back with a covering letter and ask for a refund?
Would be grateful if someone could advice.
Thanks
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djskinee Avatar
5y, 10m agoPosted 5 years, 10 months ago
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2 Likes #1
if you recived them on the 6th of jan you can send them back under DSR(distance selling regulations)within 7working days
#2
All of the above, don;t let the supplier try and fob you off
#4
Many thanks for your quick replies!

Appears I am being fobbed off and not being given a returns number (RAN) as easily as it should be.
As djstore customer services refused to give a RAN - unless I could give a name of someone at Numark who confirmed its faulty.
So I have the right to send the goods back without a RAN?
....If only Amazon sold these, would be easy to get a refund!!
1 Like #5
djskinee
Many thanks for your quick replies!

Appears I am being fobbed off and not being given a returns number (RAN) as easily as it should be.
As djstore customer services refused to give a RAN - unless I could give a name of someone at Numark who confirmed its faulty.
So I have the right to send the goods back without a RAN?
....If only Amazon sold these, would be easy to get a refund!!


Yep DSRs give you a cooling off period.
No questions asked return.
1 Like #6
djskinee
Many thanks for your quick replies!

Appears I am being fobbed off and not being given a returns number (RAN) as easily as it should be.
As djstore customer services refused to give a RAN - unless I could give a name of someone at Numark who confirmed its faulty.
So I have the right to send the goods back without a RAN?
....If only Amazon sold these, would be easy to get a refund!!


Threaten them with trading standards.......and the sale of goods act lol

Some companies are shocking.
1 Like #7
Of course you can, its within the first 12 months so your contract is with the seller not the manufacturer and they cannot refuse to return it.

And within the first month or so it would be easy to get a refund after that its a bit harder.
[mod] 1 Like #8
As already stated, you can return them under Distance Selling Regulations so I suggest that you do this.

Just make sure that you do it sooner rather than later. You have 7 working days from receiving the goods so they must be returned by 17th January.

Let me know if they refuse this and I will give you the relevant Section of DSR. At the moment it really isnt needed. Just quote it.
#9
Cheers for all this :)
Will arrange to send it back tomorrow including a covering letter with brief reference to DSR!
1 Like #10
Defo! Not fit for purpose! Sales of goods act!
#11
I think that the 2 laws are being slightly confused here....

The DSR (Distance Selling Regulations): This allows you to return items within 7 days if you simply do not like the item, or dont want it when you see it. You have 7 days to inform them that you are returning it, (the item doesnt have to reach them within the 7 days - but you must inform them within 7 days and return it straight away).

Also with the DSR the cost of returning the item MUST be made clear on the website as to who pays for it - as if it is stated on the website that the buyer must pay for returns then obviosly you must pay the return postage.

The seller MUST refund the full purchase price - including Original postage ( possibly not return postage as stated above)

But as your item is faulty you ARE returning it under the Sales of Goods act:
The item isnt fit for its purpose:
You can demand a full refund - including return postage WITHIN A REASONABLE TIME - and that time varies depending on the item and cost etc.... for your decks most people will agree about 4 to 6 weeks......
After this period of time the seller can either give you a refund or repair the item - upto the seller at that stage.

But as far as I am aware you should NEVER contact the manufacturer directly - this can complicate things if it goes to court.... the seller can argue that by going to the manufacturer you waived your rights...

An RMA is just a piece of paperwork that the seller uses to track returns.... its not a legal document !!!

Contact the seller stating the fault and that you are returning it to them - and you want a FULL refund including original cost - original postage and return postage (send courier or trackable post).

Also put your cover letter with a photocopy of your invoice in the box....

And if they still play idiots - im sure for that price you paid using a credit card - so you are fully covered with them..... contact the cc company and explain the situation and they can do a chargeback and refund you...

Good luck
#12
oh by the way - most people arent aware that the 7 days doesnt start until the day AFTER you receive the item and it is 7 working days !!

Edited By: nivagni on Jan 12, 2011 02:22
[mod]#13
nivagni
I think that the 2 laws are being slightly confused here....The DSR (Distance Selling Regulations): This allows you to return items within 7 days if you simply do not like the item, or dont want it when you see it. You have 7 days to inform them that you are returning it, (the item doesnt have to reach them within the 7 days - but you must inform them within 7 days and return it straight away).Also with the DSR the cost of returning the item MUST be made clear on the website as to who pays for it - as if it is stated on the website that the buyer must pay for returns then obviosly you must pay the return postage.The seller MUST refund the full purchase price - including Original postage ( possibly not return postage as stated above)But as your item is faulty you ARE returning it under the Sales of Goods act:The item isnt fit for its purpose:You can demand a full refund - including return postage WITHIN A REASONABLE TIME - and that time varies depending on the item and cost etc.... for your decks most people will agree about 4 to 6 weeks......After this period of time the seller can either give you a refund or repair the item - upto the seller at that stage.But as far as I am aware you should NEVER contact the manufacturer directly - this can complicate things if it goes to court.... the seller can argue that by going to the manufacturer you waived your rights...An RMA is just a piece of paperwork that the seller uses to track returns.... its not a legal document !!!Contact the seller stating the fault and that you are returning it to them - and you want a FULL refund including original cost - original postage and return postage (send courier or trackable post).Also put your cover letter with a photocopy of your invoice in the box....And if they still play idiots - im sure for that price you paid using a credit card - so you are fully covered with them..... contact the cc company and explain the situation and they can do a chargeback and refund you...Good luck

There was no confusion my end. The OP should return this under DSR as opposed to SOGA as the process should be much easier.

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