Am I getting good advice from ebay? - HotUKDeals
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Am I getting good advice from ebay?

Benjimoron Avatar
6y, 10m agoPosted 6 years, 10 months ago
Sold a phone, buyer who bought it only registered 2 days, no feedback, paid over the odds I think. Bound to be a scam as far as I can see, gonna get bricks back or a faulty phone and lose my money!

Want to cancel the sale and relist to only people with good feedback, but don't want a neg for it as it looks too much like a scam.

Asked ebay how to cancel without getting a neg as it looks like a scam, or how to sell it and ensure that I'm convered in case the buyer sends me back a broken phone.

Couple of responses from ebay:

"Contact the buyer first and make sure he responded well."

Although they couldn't tell me how that helps.

"Befriend him and see if you can call him and talk to him. I can give you his phone number if you want."

Become his friend?? How is that going to stop him scamming me???

"Usually a good buyer will reply to a seller's email."

So would a scammer surely???

"Another thing, to make sure you won't get scammed is to ship the item to a confirmed PayPal address."

That requirement went out about a year ago didn't it??



Any help appreciated!
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Benjimoron Avatar
6y, 10m agoPosted 6 years, 10 months ago
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#1
Why don't you phone him for a start?
#2
thesaint
Why don't you phone him for a start?


And say what? I see you're new so I need to make sure you're not gonna scam me? How does that then make sure he doesn't scam me??
banned#3
noting down the emi number or whatever its called, take photos of phone, with ebay name and date,etc,etc and pics of how its wrapped for posting, i know its alot but may help should there be any comeback, i know its a new member but we all start somewhere
#4
sassie
noting down the emi number or whatever its called, take photos of phone, with ebay name and date,etc,etc and pics of how its wrapped for posting, i know its alot but may help should there be any comeback, i know its a new member but we all start somewhere


I've taken good photos and iemi number of course but paypal would side with the buyer if he claimed I'd sent a broken phone?

I know people start somewhere but with a high value phone? There's a reasonable chance it's a scammer and they'll set up a new account tomorrow and do the same again.
banned#5
then your going to have to take the neg on the chin, if i was the buyer i would neg you
#6
" For this item, you can just talk to the buyer that you wish to cancel this sale so the buyer will understand and would agree to cancel the sale. Just explain your reason and you wanted an assurance "

So ebay want me to tell the buyer I think he could be a scammer?
#7
What is worse,being scammed or taking the neg?

If you have a high feedback rating will one neg make much of a difference?
#8
sassie
then your going to have to take the neg on the chin, if i was the buyer i would neg you


I'm sure he would, whether a legitamate buyer or not.

All I'm asking ebay is what proof to keep in order to not get sent back a faulty phone instead, they don't seem to want to tell me.
banned#9
Benjimoron
I'm sure he would, whether a legitamate buyer or not.

All I'm asking ebay is what proof to keep in order to not get sent back a faulty phone instead, they don't seem to want to tell me.


im not sure what you want ebay to tell you? there isnt anything they can say to stop someone scamming you
#10
Benjimoron
And say what? I see you're new so I need to make sure you're not gonna scam me? How does that then make sure he doesn't scam me??


You use a bit of common sense.
If you don't have any, get some from Ebay, Item No 1234567
#11
muckypup
What is worse,being scammed or taking the neg?

If you have a high feedback rating will one neg make much of a difference?


I'd rather know how to complete the sale protecting myself against a scammer, I would've thought photos of the phone imei etc like Sassie says would be sufficient from someone who has feedback and has been on ebay years compared to someone who has just joined and has no feedback.

Obviously there's no way for ebay to tell for sure but they're the ones (through paypal) who make the decision so they must be basing that on something?
#12
thesaint
You use a bit of common sense.
If you don't have any, get some from Ebay, Item No 1234567


What do you think I should say to stop myself being scammed then? Not been in this situation before but you seem to have an idea of what you would say??
banned#13
you cannot predict what is going to happen, all you can do is do the photos etcx,etc and if something happens hope that paypal go for your favour, or pull it and take the neg, you are suppose to think about these things beofre listing, not after its sold
#14
sassie
im not sure what you want ebay to tell you? there isnt anything they can say to stop someone scamming you


Been on the on-line chat an hour now and they've just said they'll protect me against this scam if I record the iemi number and take photos (all of which I've already done, common sense!!)

Why they couldn't have just said that an hour ago is beyond me!!!
#15
Benjimoron
What do you think I should say to stop myself being scammed then? Not been in this situation before but you seem to have an idea of what you would say??




Hello, I have been given your telephone number by Ebay. I was just wondering why you have paid over the odds for my phone.

I am a bit wary of sending it to someone with little feedback, so can you send me a proof of identity like a utility bill. I am sorry about the extra checks, but I have been scammed before, and don't want to get scammed again.

If you would rather not proceed with the sale, I understand, and will refund you immediately.
#16
sassie
you cannot predict what is going to happen, all you can do is do the photos etcx,etc and if something happens hope that paypal go for your favour, or pull it and take the neg, you are suppose to think about these things beofre listing, not after its sold


Fair point in that I should've listed it needing feedback in order to sell, as I say though, first time in this situation. We all got to learn somehow, just didn't want it to be once I'd sent the phone!
#17
thesaint
Hello, I have been given your telephone number by Ebay. I was just wondering why you have paid over the odds for my phone.

I am a bit wary of sending it to someone with little feedback, so can you send me a proof of identity like a utility bill. I am sorry about the extra checks, but I have been scammed before, and don't want to get scammed again.

If you would rather not proceed with the sale, I understand, and will refund you immediately.


Most likely against the data protection act asking for a utility bill, and it would make me look like a scammer, great way to do identity fraud!
#18
somewhere on the top does it say no returns accepted in your listing if it does then you don't need to accept returns also send via special delivery.
#19
Benjimoron
Most likely against the data protection act asking for a utility bill, and it would make me look like a scammer, great way to do identity fraud!


You are kidding right?

Against the DPA to ask for a Utility bill?

What do you care if it makes you look like a scammer, I thought that you wanted out of the sale? :thinking:
#20
thesaint
You are kidding right?

Against the DPA to ask for a Utility bill?

[COLOR="Red"]I would imagine it would be unless you were registered.[/COLOR]

What do you care if it makes you look like a scammer, I thought that you wanted out of the sale? :thinking:


[COLOR="red"]You would happily phone someone up who may or may not be a scammer and make yourself look like a scammer?[/COLOR]
#21
Benjimoron
I would imagine it would be unless you were registered.


You imagine wrong.

Benjimoron
[COLOR="red"]You would happily phone someone up who may or may not be a scammer and make yourself look like a scammer?[/COLOR]


If it meant me saving money and a lot of grief, yes I would.
#22
thesaint
You imagine wrong.



If it meant me saving money and a lot of grief, yes I would.


You would phone someone up and make yourself look like a scammer, great way to get the attention of the police!
#23
Benjimoron did you look at your listing cos im pretty sure you don't have to accept returns as long as you send by special your covered by paypal. The downside is you may get a negative if the persons an idiot but its very hard not to receive a negative now days on ebay.
#24
Borat
somewhere on the top does it say no returns accepted in your listing if it does then you don't need to accept returns also send via special delivery.


Borat
Benjimoron did you look at your listing cos im pretty sure you don't have to accept returns as long as you send by special your covered by paypal. The downside is you may get a negative if the persons an idiot but its very hard not to receive a negative now days on ebay.


The scam is that they say they received a faulty phone, when in fact they've taken your working one and put their broken one in. They then do a claim through paypal of item not as described. I just wanted to know from ebay what details I need to keep in order to be protected and also I wanted it in writing. It took around an hour for them to get the answer but at least I know what I need (what I've already got) and I've got something from ebay which says they won't chargeback on it.
#25
"You offered Returns, so you that means, if I am a buyer, the item will not work with me."

Does anyone know what ebay mean when they say this?
#26
Benjimoron
You would phone someone up and make yourself look like a scammer, great way to get the attention of the police!


The police would be in touch with me because I asked for a utility bill for proof of address?

I bid you good day fine sir.
#27
thesaint
The police would be in touch with me because I asked for a utility bill for proof of address?

I bid you good day fine sir.


That's like scammer heaven, phone up and get a utility bill through. Nice easy way to commit identity fraud!
#28
i would take a picture of the phone working with a witness and copy of newspaper for the day in the picture. that might help if any query on phone working, and like earlier advice, send it well covered. send a copy to ebay at same time, same day to prove it if you like to whoever you spoke to. best you can do imho.
#29
casparwhite
if youre not a business seller dont worry you dont have to accept returns provided the description is correct

not all new buyers are scammers you know and youre covered with paypal........its not like the olden days


imei number and cover yourself as much as you can and youll be fine


You have to accept returns if they claim it's not as described regardless of whether it is or not.

I would say that Paypal usually find in the buyer's favour when they claim the item is not as described?

Ebay have said that they'll cover it if I get scammed by a buyer claiming it wasn't as described. Just took them about an hour on web chat to say it when they could've said it in the first few minutes!
#30
casparwhite
no they dont always side with the buyer and if the item is as described how do you have to accept it as not described?


I didn't say always, I said usually.

I don't understand the 2nd part, it's not a case of me accepting something as described etc, it's a case of what ebay/paypal decide, I would have to abide by whatever they decide!
#31
casparwhite
i said they dont always you said usually.....same difference:roll:

[COLOR="Red"]You started the sentence with the word "no", I assumed that to mean that you were saying "no, they don't always side with the buyer" in that I was wrong. I think what you're saying is that we're saying the same thing. Just got confused by the "no"![/COLOR]

well if it is as described then how can the buyer be putting in a claim saying it isnt.....pretty easy to understand

[COLOR="red"]I was looking to protect myself against a possible scammer, only registered 2 days, no feedback, reasonable chance that it could be a scammer. A genuine buyer wouldn't say it wasn't as described, a scammer would![/COLOR]

its also not just a case of what ebay/paypal decide its a case of you both putting your case across they dont decide with no discussion

[COLOR="red"]That's exactly my point, I wanted to know what proof I needed to keep in order to not be scammed. Took ebay nearly an hour of webchat to tell me![/COLOR]

give me an example of what you are already expecting the buyer to say

[COLOR="red"]If it's a scammer he'll say something like, "it's faulty" or "it's broken" or it's something completely different, ie bricks" I needed to know what proof to keep to ensure that ebay would decide in my favour if this occured. After about an hour they told me and said they'd side with me as long as I have the photos/imei.[/COLOR]
#32
casparwhite
imei, photograph and adequate insurance in case damaged in transit:)


Yep, that's what ebay said in the end. Just annoyed that they didn't say it in the first place!
#33
Benjimoron
"You offered Returns, so you that means, if I am a buyer, the item will not work with me."

Does anyone know what ebay mean when they say this?


Did anyone work out what that meant?
#34
Jumpingphil
How does having an IMEI number and photographs stop you being scammed? :?

[COLOR="Red"][COLOR="red"]If you send me a phone with IMEI number 123456789 and you have loads of photos of the phone and I say it's broken and send you back a brick, how does all that info help you[/COLOR][/COLOR]? :?

I'm not taking the proverbial here, I really want to know. :thumbsup:



Well if he took down the IMEI number he can report the phone lost or stolen and get it barred so the person who tryed to scam him has a useless thing. Plus when he sends the phone he will have the weight of the parcel sent to the buyer so if the buyer trys to send him back a brick or something else the weight wont match, Also if the buyer sends back a parcel make sure the postman is their when you open it and he can be a witness of what was received. I would'nt sell this to a new ebay buyer as I always add in listing over 20 pos rep and 6+ month old accounts ONLY.
#35
Whilst I agree with you in that potentially the seller could scam people by actually sending a broken phone whilst keeping photos etc of a working phone, ebay said to me in a webchat that they would protect me against that kind of scam as long as I had good photos and the imei.

So I've got a recorded webchat that says they'll protect me.
#36
Benjimoron

So I've got a recorded webchat that says they'll protect me.


After an hour, the operator would tell you what you wanted to hear, just to get rid of you.
I know I would.

I've given you the best advice, take it.
#37
thesaint
After an hour, the operator would tell you what you wanted to hear, just to get rid of you.
I know I would.

I've given you the best advice, take it.


Well I'm happy as they've said they'll protect me against the scam. And you've seen some of the lines they came out with above ^^^, could you make any sense of the last one?

It only took an hour as they were so slow to type, if they'd typed at a reasonable speed then it would've taken 5/10 minutes.

You've advised me to phone up and ask for a utility bill, which is pretty certain to make me look like a scammer, so I'll avoid that one thanks.
#38
Agreed, asking for a utility bill is not the best route to take. Hope everything goes well Benjimoron
#39
thesaint
Hello, I have been given your telephone number by Ebay. I was just wondering why you have paid over the odds for my phone.

I am a bit wary of sending it to someone with little feedback, so can you send me a proof of identity like a utility bill. I am sorry about the extra checks, but I have been scammed before, and don't want to get scammed again.




How does a utility bill help?? Just proves that the bloke (or someone he knows) lives at the address he has given you

If you would rather not proceed with the sale, I understand, and will refund you immediately.


If he is a scammer, he will want to proceed with the sale?



Also maybe the OP is just paranoid, if this bidder was paying "over the odds" then surely there is another bidder 50p or £1 behind him......is the OP not worried about this bidder??

And just to play devils advocate, what if the phone gets smashed in transit and the poor guy who has just signed up to ebay and has just spent a weeks wages on your phone going to feel? He might think you have scammed him by sending a broken one. In any event he will want to return it so you can claim off your postal insurance...........
#40
Johnboy_1975
How does a utility bill help?? Just proves that the bloke (or someone he knows) lives at the address he has given you


It would help because he is almost certainly not going to do it whether he is a scammer or not.
I don't think many scammers use the real address that their Paypal account is registered to? :?

Johnboy_1975

If he is a scammer, he will want to proceed with the sale?


Then you don't send the item, and when he enquires, you give him a tracking number for an item that has not been sent. You then say it was lost in the post.

If I thought someone was going to do what the OP thinks he was going to do, I know what route I was going down, and it wouldn't be waiting for Ebay/Paypal to refund me. :)

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