Amazon haven't delivered my item, say they have and are now insisting on a police report? - HotUKDeals
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Amazon haven't delivered my item, say they have and are now insisting on a police report?

£0.00 @ Amazon
Here's what happened - I ordered an SSD and some other items totaling £100~ - Last Friday I am in the house all day, I accept a Royal Mail delivery at 11:35AM. Friday night I check my Amazon account … Read More
Naralie Avatar
7m, 2w agoPosted 7 months, 2 weeks ago
Here's what happened

- I ordered an SSD and some other items totaling £100~
- Last Friday I am in the house all day, I accept a Royal Mail delivery at 11:35AM. Friday night I check my Amazon account and it says the SSD etc have been delivered today, to Natalie (me) at 12:30PM
- I contact Amazon CS via webchat on Friday, they tell me this is a technical issue and not to worry, and to check back in 48hrs.
- I contact them again on Sunday, and they say it has been delivered and they have a signature, but will not say to who, or where. They advise me to wait another 48h.
- I contact them again and they say that they will not be refunding or replacing the items and will need a police report
- I call the police station and ask for a report, they give me a crime reference number. I ask about the report (as Amazon say they need it), the policeman says he has been doing this for 27 years and that they just need the crime reference number.
- I send the crime reference number to Amazon. Amazon say they need the police report.
- I contact the police again, they say that if Amazon want a report they will have to pay for it (?).

So basically I am now £100 down and having to reorder my Christmas presents. Please can anyone advise me?
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Naralie Avatar
7m, 2w agoPosted 7 months, 2 weeks ago
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Top Comments

(2)
8 Likes
I sent a teddy to my newborn niece a couple of years ago, which was "delivered" by Amazon Logistics. Somehow the baby managed to sign for it, but obviously not being able to talk never did tell us where she hid it after signing for it...
6 Likes
Glad you got your refund . I got a silver flamedeer . Everyone wins !

All Comments

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1 Like #1
I have had 5 parcels from amazon left at my door luckily no one took them
1 Like #2
Hi! What I can say from my recent experience with the police is that I got an incident/reference number XXX and the date and then a letter came about a week later saying that they were treating it as a criminal case and the letter now had a different reference.

It maybe that they are will profile your crime and match it against other similar crimes to see if they can establish some links, it might not be investigated on its own so there might not be a criminal case established that they can give you a reference for.

Edited By: groenleader on Dec 07, 2016 23:05
#4
Was the drive supposed to have been in the parcel that you received and signed for or a different package?
1 Like #5
I had a similar experience with Amazon last Xmas, but they did eventually refund me once I kept pestering them.

I actually found my parcel about a month later. It had been thrown over my elderly, housebound neighbours back gate. The books and dvd's inside were ruined so I never bothered to let Amazon know. Have a look around near your house, it might be somewhere unexpected e.g. in a neighbours wheelie bin etc.

Hope that helps.
3 Likes #6
Just do chargeback with your bank and don't bother. They need to proof that you received it if they have a signature.
2 Likes #7
take your story to the press, when's watchdog back on.... give the BBC a call and make it public knowledge. the more bad press they get the more likely they will be to help you out.
I had the same last year, I order a £600 CCTV system, I got a message from Amazon stating the parcel had been delivered. the only issue with this was it was a day early and no one was in the house. I called Amazon and was told that it was signed for be myself, I told them it wasn't me as I was at work. they just kept saying that it must have been me. I requested a copy of the signature and when I got it, it looked like a straight line, nothing like my signature, I told them that I had proof that I was not at home that day and they didn't want to listen. I then threatened to take them to court and at this point the person on the phone asked what proof I had and I told him that at my work place we have a swipe in and out system using your I'D card, also my car and the only entrance and Exit of the site was covered by CCTV and they all show me being at work that day. therefore I couldn't have signed for the parcel.
I had a full refund with in 2 days

Edited By: Seeka on Dec 07, 2016 23:40: typo
4 Likes #8
thanks all for your advice and comments, what must be my 8th webchat about this order has finally yielded some results!!
http://i.imgur.com/c9Jx4p8.jpg

hopefully this won't happen again as it's very frustrating :/
#9
colin4man
I had a similar experience with Amazon last Xmas, but they did eventually refund me once I kept pestering them.
I actually found my parcel about a month later. It had been thrown over my elderly, housebound neighbours back gate. The books and dvd's inside were ruined so I never bothered to let Amazon know. Have a look around near your house, it might be somewhere unexpected e.g. in a neighbours wheelie bin etc.
Hope that helps.

Also just remembered how the conversation went with Amazon. I asked them for proof of delivery, I had to ask a number of times. Eventually they responded to say the parcel had been left in a safe place. I told them I did not have a designated safe place for their deliveries. That's when they issued me with the refund.
1 Like #10
Naralie
thanks all for your advice and comments, what must be my 8th webchat about this order has finally yielded some results!!http://i.imgur.com/c9Jx4p8.jpg
hopefully this won't happen again as it's very frustrating :/

Excellent job. Never let the big guys win:D
#11
Naralie

Here's what happened
- I ordered an SSD and some other items totaling £100~
- Last Friday I am in the house all day, I accept a Royal Mail delivery at 11:35AM. Friday night I check my Amazon account and it says the SSD etc have been delivered today, to Natalie (me) at 12:30PM
- I contact Amazon CS via webchat on Friday, they tell me this is a technical issue and not to worry, and to check back in 48hrs.
- I contact them again on Sunday, and they say it has been delivered and they have a signature, but will not say to who, or where. They advise me to wait another 48h.
- I contact them again and they say that they will not be refunding or replacing the items and will need a police report
- I call the police station and ask for a report, they give me a crime reference number. I ask about the report (as Amazon say they need it), the policeman says he has been doing this for 27 years and that they just need the crime reference number.
- I send the crime reference number to Amazon. Amazon say they need the police report.
- I contact the police again, they say that if Amazon want a report they will have to pay for it (?).
So basically I am now £100 down and having to reorder my Christmas presents. Please can anyone advise me?

The exact same thing is happening with me. I ordered band of brothers blu ray set and they say it was handed to me, but I was sleeping as I worked the night before and everyone else was out. I paid £12.99 but £10 was promo vouchers so Don't really wanna go thru the hassel for £2.99 but I'll keep on at them I guess.
1 Like #12
Keep complaining and complaining, I know someone who ordered a ps4 and it never turned up and got a refund. Just don't take it, you didnt receive the parcel you are not responsible.

Edit; I had apparently signed for ans recieved a package myself, which I found on floor outside the next morning. BTW I live on a main road and it was non discretely place behind a plant pot.



Edited By: catbeans on Dec 08, 2016 02:08: Spelling
6 Likes #13
Glad you got your refund . I got a silver flamedeer . Everyone wins !
1 Like #14
Sadly, around this time of year, all the courier companies take on extra staff, and some of those staff are not trustworthy.

I "lost" over £2,000 (wholesale value - 8 large boxes), worth of stock once, courier company insisted they had my sig, and it took 2 weeks to force a copy out of them. When they finally sent it, it was my name in wobbly block capitals, done with a coloured pencil.

One threat of the Police and they finally took notice.

Eventually my stuff was found, the idiot had dumped it in someone elses garage, 5 doors up the road, no card left and the guy never uses his garage, so never knew it was there.

But by then I had some rather unhappy customers.
8 Likes #15
I sent a teddy to my newborn niece a couple of years ago, which was "delivered" by Amazon Logistics. Somehow the baby managed to sign for it, but obviously not being able to talk never did tell us where she hid it after signing for it...
#16
Gentle_Giant
Sadly, around this time of year, all the courier companies take on extra staff, and some of those staff are not trustworthy.
I "lost" over £2,000 (wholesale value - 8 large boxes), worth of stock once, courier company insisted they had my sig, and it took 2 weeks to force a copy out of them. When they finally sent it, it was my name in wobbly block capitals, done with a coloured pencil.
One threat of the Police and they finally took notice.
Eventually my stuff was found, the idiot had dumped it in someone elses garage, 5 doors up the road, no card left and the guy never uses his garage, so never knew it was there.
But by then I had some rather unhappy customers.

Its Amazon logistics, they are a nightmare,amazon treat there delivery staff like poop with very tight time frames. So drivers have been nicking, leaving stuff in stupid places or marking itassihned for and delivering it the next next day.
2 Likes #17
I have to agree that standards are noticeably down since they 'created' Amazon Logistics.
I have always found that it's best to contact Amazon via the phone. Certain occasions better than others but preferable to webchat. (I can't find it now but a member has posted a number that guarantees UK CS).
banned 1 Like #18
Happy that everything worked out for you. The whole 'contact the police' was just another way of 'we lost it and we don't want to be responsible or refund you' but thankfully Amazon owned up to their fault.
2 Likes #19
Well I contacted them again just now, maybe the 6th time. I told them I want to see the proof it was delivered to me and a signature because they could never have talked to the delivery guy and him say he handed me it. Anyway he said he spoke to his supervisor and they will send me a replacement, so a good result. My item isn't worth anything near yours but it's the principle. I never saw a delivery man a parcel or my item yet I have to run around going to police stations. Why dont they make a report. They need to make these bloody couriers wear cameras now as proof. I know 99.9% of couriers are honest before I get an army of myhermes members gunning for me :)
1 Like #20
so glad u got it sorted
1 Like #21
If Amazon or any company for that matter try and fob you off and tell you its your responsibilty or to contact the police. Just politely point out they are breaking the law and keep pushing, legally it is there responsibility intill that item is in your or an agreeable party's hands.

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/

Edited By: catbeans on Dec 08, 2016 02:17
#22
tightasagnatschu
I have to agree that standards are noticeably down since they 'created' Amazon Logistics.
I have always found that it's best to contact Amazon via the phone. Certain occasions better than others but preferable to webchat. (I can't find it now but a member has posted a number that guarantees UK CS).

Its in your head as they are the same independent couriers that would have been delivering for you before as Amazon don't actually have any drivers
#23
simonwakefield1
tightasagnatschu
I have to agree that standards are noticeably down since they 'created' Amazon Logistics.
I have always found that it's best to contact Amazon via the phone. Certain occasions better than others but preferable to webchat. (I can't find it now but a member has posted a number that guarantees UK CS).
Its in your head as they are the same independent couriers that would have been delivering for you before as Amazon don't actually have any drivers

Well it isn't, as everything I ordered from Amazon with my Prime subscription would either come via Royal Mail or DPD. Now 99% of it is with Amazon Logistics and the standard is very hit and miss. We've not really had a problem so far, it's just the PITA of not knowing when they're coming.

That said a couple of weeks ago we missed a delivery and had a card. We expected them to come back the next day and went to bed early, not that sort of early, and had both just gone to sleep when the guy banged on the door at 21.55 and scared the crap out of us. Not best pleased as he woke the kids up too.
#24
Amazon's problem is they have a hell of a lot of social engineering going on and they do not know who is telling the truth. Before long they.ll be taking a picture of it in your hands as proof. (Which has happened to me recently with Very)
#25
I've had a couple of instances now where parcels have been left outside, in open view and the elements. I set up a preferred drop point after the first time but sometimes even that is ignored. I usually just make them aware but never get anything more than they will pass to logistics.
#26
On the other hand with the 100+ orders i've had with Amazon logistics I've never had any issues with deliveries what so ever, all their drivers seem decent enough to hand it to a neighbour if I'm not in and actually tell me which one.
#27
DPD have turned rubbish, its nearly a week now since they started "trying" to deliver my sons xmas present, 4 times they claim they cant find the address funny they never had any trouble finding it before, I think he can't be arsed walking up stairs with a big box of hot wheels track.

As for Amazon golden rule is if you can get it delivered to a locker do so, yes they have actually failed to deliver things to their lockers too but they can't pull any crap and blame you over that.

Edited By: Error440 on Dec 08, 2016 09:40
1 Like #28
Error440
DPD have turned rubbish, its nearly a week now since they started "trying" to deliver my sons xmas present, 4 times they claim they cant find the address funny they never had any trouble finding it before, I think he can't be arsed walking up stairs with a big box of hot wheels track.
As for Amazon golden rule is if you can get it delivered to a locker do so, yes they have actually failed to deliver things to their lockers too but they can't pull any crap and blame you over that.
I've just had a parcel delivered by wojiech from dpd . Very nice man and very easy on the eye too
#29
Cakeboy79
simonwakefield1
tightasagnatschu
I have to agree that standards are noticeably down since they 'created' Amazon Logistics.
I have always found that it's best to contact Amazon via the phone. Certain occasions better than others but preferable to webchat. (I can't find it now but a member has posted a number that guarantees UK CS).
Its in your head as they are the same independent couriers that would have been delivering for you before as Amazon don't actually have any drivers
Well it isn't, as everything I ordered from Amazon with my Prime subscription would either come via Royal Mail or DPD. Now 99% of it is with Amazon Logistics and the standard is very hit and miss. We've not really had a problem so far, it's just the PITA of not knowing when they're coming.
That said a couple of weeks ago we missed a delivery and had a card. We expected them to come back the next day and went to bed early, not that sort of early, and had both just gone to sleep when the guy banged on the door at 21.55 and scared the crap out of us. Not best pleased as he woke the kids up too.

You just got lucky before then (Well in RM case I would say unlucky, haven't once had an item from Amazon that came with RM that arrived on time. It must get about 18months out of each prime payment just because RM fail to deliver on time) but Amazon have always used an array of couriers as no service alone can provide enough capacity for them. Any item though that came with basically anyone but DPD and RM though was coming through the same chain of independent couriers who work on a freelance basis for the courier firms. Amazon logistics just taps into that same pool without them being squeezed by the middlemen couriers who don't have their own fleet of vans and drivers
3 Likes #30
rollzy
Amazon's problem is they have a hell of a lot of social engineering going on and they do not know who is telling the truth. Before long they.ll be taking a picture of it in your hands as proof. (Which has happened to me recently with Very)

They should just body cam the drivers really because while the OP may be telling the truth and didn't get the item they ordered there certainly is a problem with people claiming they didn't receive items that they did get (admittedly amazon didn't help this with how good they were with claims of items not being delivered as they would just dispatch a new one with no question) and with the boom of the internet there is just way too many items going through the courier systems for them to handle which also encourages drivers to claim something was delivered and then just keep the item.

Bodycams atleast would provide perfect evidence of if an item was delivered as you would get the whole journey from their van to the door providing plenty of unique elements to prove it was the correct house as well as getting the person who signed for it. You would also get the condition of the package on film as well if a customer was complaining that an item was damaged in transit

Edited By: simonwakefield1 on Dec 08, 2016 11:06
#31
psychobitchfromhell
Error440
DPD have turned rubbish, its nearly a week now since they started "trying" to deliver my sons xmas present, 4 times they claim they cant find the address funny they never had any trouble finding it before, I think he can't be arsed walking up stairs with a big box of hot wheels track.
As for Amazon golden rule is if you can get it delivered to a locker do so, yes they have actually failed to deliver things to their lockers too but they can't pull any crap and blame you over that.
I've just had a parcel delivered by wojiech from dpd . Very nice man and very easy on the eye too


Maybe one day I will see this Taraq person who can't find a flat above a very noticeable tube station.
#32
simonwakefield1
rollzy
Amazon's problem is they have a hell of a lot of social engineering going on and they do not know who is telling the truth. Before long they.ll be taking a picture of it in your hands as proof. (Which has happened to me recently with Very)
They should just body cam the drivers really because while the OP may be telling the truth and didn't get the item they ordered there certainly is a problem with people claiming they didn't receive items that they did get (admittedly amazon didn't help this with how good they were with claims of items not being delivered as they would just dispatch a new one with no question) and with the boom of the internet there is just way too many items going through the courier systems for them to handle which also encourages drivers to claim something was delivered and then just keep the item.

Bodycams atleast would provide perfect evidence of if an item was delivered as you would get the whole journey from their van to the door providing plenty of unique elements to prove it was the correct house as well as getting the person who signed for it. You would also get the condition of the package on film as well if a customer was complaining that an item was damaged in transit

Or fingerprint recognition instead of a stupid signature, people have it on there phones and usb sticks now
1 Like #33
Error440
simonwakefield1
rollzy
Amazon's problem is they have a hell of a lot of social engineering going on and they do not know who is telling the truth. Before long they.ll be taking a picture of it in your hands as proof. (Which has happened to me recently with Very)
They should just body cam the drivers really because while the OP may be telling the truth and didn't get the item they ordered there certainly is a problem with people claiming they didn't receive items that they did get (admittedly amazon didn't help this with how good they were with claims of items not being delivered as they would just dispatch a new one with no question) and with the boom of the internet there is just way too many items going through the courier systems for them to handle which also encourages drivers to claim something was delivered and then just keep the item.
Bodycams atleast would provide perfect evidence of if an item was delivered as you would get the whole journey from their van to the door providing plenty of unique elements to prove it was the correct house as well as getting the person who signed for it. You would also get the condition of the package on film as well if a customer was complaining that an item was damaged in transit
Or fingerprint recognition instead of a stupid signature, people have it on there phones and usb sticks now

I don't give my surname when asked to take delivery of a parcel for somebody else. There is not a chance that I will allow them to store my biometric data.
#34
had an Amazon delivery left outside recently, was dumped by our second front door in the rain, driver walked past our porch down the path to leave it

(delivery preference set to enclosed front porch, which was unlocked..you can't miss the obvious porch)

they are being let down by delivery drivers a lot recently, check everywhere outside, one opened the porch and put a card through, then put an item in a bin a good 30ft from where he put the card. no idea why he didn't put the item where he put the card, watched him do it all
#35
simonwakefield1
rollzy
Amazon's problem is they have a hell of a lot of social engineering going on and they do not know who is telling the truth. Before long they.ll be taking a picture of it in your hands as proof. (Which has happened to me recently with Very)
They should just body cam the drivers really because while the OP may be telling the truth and didn't get the item they ordered there certainly is a problem with people claiming they didn't receive items that they did get (admittedly amazon didn't help this with how good they were with claims of items not being delivered as they would just dispatch a new one with no question) and with the boom of the internet there is just way too many items going through the courier systems for them to handle which also encourages drivers to claim something was delivered and then just keep the item.

Bodycams atleast would provide perfect evidence of if an item was delivered as you would get the whole journey from their van to the door providing plenty of unique elements to prove it was the correct house as well as getting the person who signed for it. You would also get the condition of the package on film as well if a customer was complaining that an item was damaged in transit

I'm not sure how practical that would be as in most cases the delivery driver would be on private property when delivering an item.
#36
RossD89
Error440
simonwakefield1
rollzy
Amazon's problem is they have a hell of a lot of social engineering going on and they do not know who is telling the truth. Before long they.ll be taking a picture of it in your hands as proof. (Which has happened to me recently with Very)
They should just body cam the drivers really because while the OP may be telling the truth and didn't get the item they ordered there certainly is a problem with people claiming they didn't receive items that they did get (admittedly amazon didn't help this with how good they were with claims of items not being delivered as they would just dispatch a new one with no question) and with the boom of the internet there is just way too many items going through the courier systems for them to handle which also encourages drivers to claim something was delivered and then just keep the item.
Bodycams atleast would provide perfect evidence of if an item was delivered as you would get the whole journey from their van to the door providing plenty of unique elements to prove it was the correct house as well as getting the person who signed for it. You would also get the condition of the package on film as well if a customer was complaining that an item was damaged in transit
Or fingerprint recognition instead of a stupid signature, people have it on there phones and usb sticks now
I don't give my surname when asked to take delivery of a parcel for somebody else. There is not a chance that I will allow them to store my biometric data.

I really don't understand this attitude. In this day and age, anyone who wants your data can get it. It literally takes a forename and an employer name to track someone down...

May as well give in to it or get left behind!
1 Like #37
delboyd
RossD89
Error440
simonwakefield1
rollzy
Amazon's problem is they have a hell of a lot of social engineering going on and they do not know who is telling the truth. Before long they.ll be taking a picture of it in your hands as proof. (Which has happened to me recently with Very)
They should just body cam the drivers really because while the OP may be telling the truth and didn't get the item they ordered there certainly is a problem with people claiming they didn't receive items that they did get (admittedly amazon didn't help this with how good they were with claims of items not being delivered as they would just dispatch a new one with no question) and with the boom of the internet there is just way too many items going through the courier systems for them to handle which also encourages drivers to claim something was delivered and then just keep the item.
Bodycams atleast would provide perfect evidence of if an item was delivered as you would get the whole journey from their van to the door providing plenty of unique elements to prove it was the correct house as well as getting the person who signed for it. You would also get the condition of the package on film as well if a customer was complaining that an item was damaged in transit
Or fingerprint recognition instead of a stupid signature, people have it on there phones and usb sticks now
I don't give my surname when asked to take delivery of a parcel for somebody else. There is not a chance that I will allow them to store my biometric data.
I really don't understand this attitude. In this day and age, anyone who wants your data can get it. It literally takes a forename and an employer name to track someone down...
May as well give in to it or get left behind!

I understand, but there is nothing wrong with being careful about the information that you give to people :)
3 Likes #38
RossD89
delboyd
RossD89
Error440
simonwakefield1
rollzy
Amazon's problem is they have a hell of a lot of social engineering going on and they do not know who is telling the truth. Before long they.ll be taking a picture of it in your hands as proof. (Which has happened to me recently with Very)
They should just body cam the drivers really because while the OP may be telling the truth and didn't get the item they ordered there certainly is a problem with people claiming they didn't receive items that they did get (admittedly amazon didn't help this with how good they were with claims of items not being delivered as they would just dispatch a new one with no question) and with the boom of the internet there is just way too many items going through the courier systems for them to handle which also encourages drivers to claim something was delivered and then just keep the item.
Bodycams atleast would provide perfect evidence of if an item was delivered as you would get the whole journey from their van to the door providing plenty of unique elements to prove it was the correct house as well as getting the person who signed for it. You would also get the condition of the package on film as well if a customer was complaining that an item was damaged in transit
Or fingerprint recognition instead of a stupid signature, people have it on there phones and usb sticks now
I don't give my surname when asked to take delivery of a parcel for somebody else. There is not a chance that I will allow them to store my biometric data.
I really don't understand this attitude. In this day and age, anyone who wants your data can get it. It literally takes a forename and an employer name to track someone down...
May as well give in to it or get left behind!
I understand, but there is nothing wrong with being careful about the information that you give to people :)
you weren't thinking that when you signed up here though, were you..

Mr Ross D born in 1989
1 Like #39
I always find speaking to amazon on the phone is the best course of action. The telephone operatives have a marginally better grasp of English which helps hugely as changes are the whole drama was because the live chat representative at the beginning didn't fully understand the issue.
#40
simonwakefield1
tightasagnatschu
I have to agree that standards are noticeably down since they 'created' Amazon Logistics.
I have always found that it's best to contact Amazon via the phone. Certain occasions better than others but preferable to webchat. (I can't find it now but a member has posted a number that guarantees UK CS).
Its in your head as they are the same independent couriers that would have been delivering for you before as Amazon don't actually have any drivers

No. Strange that you've been monitoring my deliveries for years to have actual factual proof that I'm imaging it all - Doughnut!
I live in a fairly rural area which is not particularly densely populated. All deliveries I had had before where from Yodel, DPD, Parcelforce, etc. Then Amazon logistics became a thing, and now I have unmarked vans from all sorts of independents that are purely servicing Amazon.
Next time you're watching my door and I miss a delivery - don't be rude and pop over and grab it for me! Perhaps read this while you're waiting?

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