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Amazon Deliveries

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I ordered 2 items from amazon on 16th december for christmas but they didn't arrive, so contacted amazon and they sent new ones out on the 31st and they were estimated to be delivered today but still … Read More
mrmuir22 Avatar
6y, 4m agoPosted 6 years, 4 months ago
I ordered 2 items from amazon on 16th december for christmas but they didn't arrive, so contacted amazon and they sent new ones out on the 31st and they were estimated to be delivered today but still no items, I know this isn't amazon's fault but its royals mails who are totally rubbish. The items were ordered with free super saver delivery, which I think is second class is it not?

Is there a way to contact Royal mail to find out what action to take or to find out where it is or should I wait and if so how long?

Because there website is also just as rubbish and the only I can find on there to use is entering when the item was sent and then it just basically says wait.

I actually just looked on my amazon orders page and it says that the second batch they send out was sent first class which surely should be here by now if it was dispatched on the 31st
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mrmuir22 Avatar
6y, 4m agoPosted 6 years, 4 months ago
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[helper]#1
New ones were sent out on 31st but RM only just back to work today. I wouldnt even be expecting them until at least tomorrow.
#2
You need to take this up with Amazon again as they are technically the customer of Royal Mail. You are a third party in this case. Amazon need to chase up the lost items from their end after a certain period of time has expired. However, you may find out that they used a courier not the postal service! Get onto Amazon and start complaining!!! Good luck.
#3
Amazon dispatched my item on 21st Dec and it arrived today.
#4
I would give it a couple more days because of all the bank holidays ect that we have had recently, I wouldn't be surprised if they came in the next couple of days, Royal Mail will be working through a back log, I am waiting for 4 bits of post sent around christmas time and only got 1 bit today, I reckon by the end of the week everything should be back to normal.
1 Like #5
Royal mail has finally delivered most of my xmas presents today, just missing 2 now and the amazon order i placed on the 15th Dec is supposed to be coming today,(city-link) try hitting amazon for a voucher, they gave me a £5 voucher for my inconvenience.
#6
I think I'm gonna wait to see if its delivered tomorrow if not then I'll get onto amazon and see if they can track it down or not.

Just wondering where the first batch they sent out went? wonder if that will still get delivered?

I understand theres been quite a lot of backlog of items over christmas and that because of snow and that but 16th december till now is quite a long time lol.

I live in East London by the way and know a few people who've had items delivered pretty quick.
#7
Bully - Jan 04, 2011 14:32
Royal mail has finally delivered most of my xmas presents today, just missing 2 now and the amazon order i placed on the 15th Dec is supposed to be coming today,(city-link) try hitting amazon for a voucher, they gave me a £5 voucher for my inconvenience.


I've gotta say amazon were nice enough to refund me the difference of a item I ordered from them 2 days ago and then went down in price by like a fiver, so emailed them about possibly refunding the difference and they did, which I think they did only because of all the hassle with my other items.
#8
If it was cd's / dvds or games from amazon's third party indigostarfish it doesnt surprise me as I had problems with every item from every channel islands based company that I ordered things from but every item is here now, includes games, dvds, contact lenses etc
#9
I've ordered mine for next xmas
banned#10
I ordered something on Xmas eve for Prime delivery which was forecast for delivery on the 30th. Turned up a day late.
#11
Still nothing today either lol, Royal mail are very poor I have to say.

The thing is I ordered a baby thermometer through Amazon but a private seller on the 2nd of this month and that got delivered no problems at half 9 this morning even though it was estimated to be delivered friday or next monday.

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