I ordered 2 items from amazon on 16th december for christmas but they didn't arrive, so contacted amazon and they sent new ones out on the 31st and they were estimated to be delivered today but still no items, I know this isn't amazon's fault but its royals mails who are totally rubbish. The items were ordered with free super saver delivery, which I think is second class is it not?
Is there a way to contact Royal mail to find out what action to take or to find out where it is or should I wait and if so how long?
Because there website is also just as rubbish and the only I can find on there to use is entering when the item was sent and then it just basically says wait.
I actually just looked on my amazon orders page and it says that the second batch they send out was sent first class which surely should be here by now if it was dispatched on the 31st