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Amazon price drop policy

greatminds Avatar
5y, 11m agoPosted 5 years, 11 months ago
Ordered a camera from amazon for £142 and it was dispatched on 6th Dec.. not yet received. They have now dropped the price to £108. Can I do anything about this price drop other than return and reorder?
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greatminds Avatar
5y, 11m agoPosted 5 years, 11 months ago
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1 Like #1
They got rid of the price drop policy a while ago but I would email customer services and say that you are disapointed in price drop and ask if they would be willing to price drop or would they prefer you to cancel, return and reorder, I have heard of people doing this and have had price reduced
#2
OK will give that a go, thanks :-)
#3
How odd - I mailed them and 10 minutes later the price has gone back up to £134 oO
1 Like #4
should have ordered at 108 and rejected the other delivery or sent it back at your own cost either way you would saved money
#5
I would of done if I had known they were going to hike the price back up :|
2 Likes #6
greatminds
I would of done if I had known they were going to hike the price back up :|


Well, you also didn't know that they were going to drop the price.
#7
Happened to me on a smaller scale yesterday. Ordered take that album £8.99.an hour later theybdropped the price but I couldn't cancel my original order. Iemailed and explained that either theybrefunded the difference or I would just order at cheaper price and return the more expensive one. They refunded me the difference
#8
Not had a reply as yet.. they may refund some of the difference, we shall see
#9
I think the law is very clear about situations like this. . I think it comes under the "Distant Buying" you have a certain amount of time to reject the sale . . am sure if you look up the EU consumer charter you will find the details (I am a bit busy or I would have looked it up for you )
1 Like #10
Goods or services from an EU based business via mail order, phone or online.

Protection from:
The Distance Selling Regulations

Time to cancel:
Goods: Seven working days from the day after you receive goods
Services: Seven days from the date of order

Exceptions:
Fresh food and flowers (for obvious reasons of decay!), personalised goods, accommodation, transport, newspapers and magazines, sealed audio, video or computer software that has been opened or a service that has already started, can't be cancelled.

How to cancel:
You usually need to write to let the seller know, although some allow you do cancel by phone. As soon as you've cancelled take good care of the goods, as you have to send them back in reasonable condition and will probably need to pay for return delivery (unless the goods were faulty).

Getting a refund:
The seller must then pay back any cash within 30 days, including cost of delivery to you – although be sure to specifically ask for this to be included as some stores don't add it automatically. If it didn't tell you about your cancellation rights, you may have longer to cancel the order.

Specific delivery:
If you or the seller specified a certain delivery date (eg in time for a birthday or Christmas) but your order wasn't delivered on time you've a right to a full refund. If a date wasn't specified at all, then delivery should be within 30 days.

I HOPE THIS WILL BE OF HELP TO YOU

Edited By: iscom on Dec 15, 2010 14:17
#11
^^^Amazon are based in Jersey.
#12
They wouldn't do it over a fiver on a hamster cage a mth or so back for me,so I just reordered and I refused the order of the 1st one that came.
#13
thesaint
^^^Amazon are based in Jersey.

If you sell goods or supply a service to consumers by the following methods, you need to know about the Distance Selling (Jersey) law 2007:

the internet
digital television
mail order, including catalogue shopping
phone
fax
The main features of the law are that you must give consumers clear information including:
details of the goods or services offered
delivery arrangements
payments
your details
the consumer's cancellation right before they buy

You must provide this information in writing or in another durable medium. This could include email, post or fax.

The consumer also has a cooling-off period of seven working days.

A booklet explaining your responsibilities under this law is available from Trading Standards



I think you will find if you trade within the EU you have to obey by the EU rules

Edited By: iscom on Dec 15, 2010 17:01
#14
iscom




I think you will find if you trade within the EU you have to obey by the EU rules


And if they don't?
#15
thesaint
iscom




I think you will find if you trade within the EU you have to obey by the EU rules

And if they don't?


It depends how and who you use to buy your goods from .. I have bought items from many parts of the world, and only ever had one problem with a none delivery item ( from China ), a £6 power supply and seller sent another one, but I did have the protection of both eBay and paypal if I needed. . but as a rule I don't buy from overseas companies who don't use PayPal or bona fide card facilities.
#16
Just had an email back from them. They say the price drop was on another item ( hmmm I don't think so) but they recognise that the price has dropped by £8 before I have taken delivery and so are refunding the £8. A result I think :-)
#17
greatminds
Just had an email back from them. They say the price drop was on another item ( hmmm I don't think so) but they recognise that the price has dropped by £8 before I have taken delivery and so are refunding the £8. A result I think :-)


Yeh varies everytime,but that tends to be life,1 rule for 1 and something else for another.
banned#18
are you sure it's amazon selling the item? if the item has gone up maybe amazon sold out and it's being sold from a marketplace seller
banned#19
iscom
you trade within the EU you have to obey by the EU rules

Jersey aren't in the European Union, wiki doesn't lie http://en.wikipedia.org/wiki/Jersey
#20
Zer0Cool
are you sure it's amazon selling the item? if the item has gone up maybe amazon sold out and it's being sold from a marketplace seller


Definately Amazon on all three prices. I never buy from the sellers.
#21
lumoruk
iscom
you trade within the EU you have to obey by the EU rules

Jersey aren't in the European Union, wiki doesn't lie http://en.wikipedia.org/wiki/Jersey

READ!!! . . . " IF YOU TRADE IN THE EU . . " (am not saying they are members as such but they have trading agreements with the EU) . . . This post started out offering advice for someone then you get some ******'s picking holes

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