Amazon showing as delivered, yet not!!! - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Amazon showing as delivered, yet not!!!

£0.00 @ Amazon
Has anyone ordered from Amazon Prime and the item is shown as delivered when it clearly has not. The Track Package info even stated that 'Parcel was handed to resident to xxx xxx'. Not impressed at a… Read More
keifrb Avatar
7m, 6d agoPosted 7 months, 6 days ago
Has anyone ordered from Amazon Prime and the item is shown as delivered when it clearly has not. The Track Package info even stated that 'Parcel was handed to resident to xxx xxx'.
Not impressed at all, especially as it was a gift!
Tags:
Other Links From Amazon:
keifrb Avatar
7m, 6d agoPosted 7 months, 6 days ago
Options

All Comments

(35) Jump to unreadPost a comment
Comments/page:
#1
Yeah I get this all the time, it's infuriating. Sometimes it shows up later in the day, sometimes the next day. I've complained a few times and they give me a free months prime as an apology.
#2
Contact them, they'll re-send the package and give you an extra month of Prime, happened to me this week and that was their response, can't fault it, although it can be annoying due to it being a gift.
3 Likes #3
calm down. Its by their rules - if you are not home they will deliver to your neighbor.
If you still cannot find the parcel, just contact them, they will send you another one and retrieve the one originally send
2 Likes #4
keifrb
The Track Package info even stated that 'Parcel was handed to resident to xxx xxx'.

So it has been delivered then, just not to you.
#5
novak100
calm down. Its by their rules - if you are not home they will deliver to your neighbor.
If you still cannot find the parcel, just contact them, they will send you another one and retrieve the one originally send
Yeah, amazon are great tbh, i ordered the 2ds with Mario kart last year for one of the kids and it never turned up despite it saying it had. i got onto live chat and it was sorted and a replacement was with me the next day.
3 Likes #6
Have you checked your roof?
#7
I've had this happen once with them and also with Hermes the other day. Then, after complaining to Amazon, and a day or so later the parcel turns up - usually looking very battered about - although contents are fine. It's almost as if they've given you someone else's tracking (or they lost it and fobbed you of with fake tracking info). Very annoying.
#8
not really an issue just with amazon, give them a call and they will sort it.
1 Like #9
eslick
not really an issue just with amazon, give them a call and they will sort it.

Not necessarily,maybe it depends on the value as there have been a few threads recently where Amazon have asked customers to report it to the Police oO
1 Like #10
Are you surprised with how they have been treating their delivery drivers?

I too have had 2 parcels this month go missing - both were delivered to a business a mile away from here. The business delivered them to me in person, which was good of them!

1) The drivers are not being paid minimum wage for the hours they are forced to work
2) The drivers are not getting holiday as they are "self employed"
3)The operations managers (the ones that route the vehicles) are based in the USA - no local route knowledge here!
4) Each delivery is timed - if a driver gets to a drop early, he cannot make the delivery until a timer on his device says he can proceed.
5) If a driver gets to a delivery late, he is penalised.

Amazon is a shambles...

Edited By: Hypertension on Nov 17, 2016 15:53
1 Like #11
Hypertension

4) Each delivery is timed - if a driver gets to a drop early, he cannot make the delivery until a timer on his device says he can proceed.

What?
1 Like #12
Cheaper for a reason, but effective. Same as buying from eBay shipped from China, a bit random but way less than half price. So less quality but economical for all
#13
I've found that this happens when they use Hermes.

I spoke to (aka had a go at) my local Hermes deliverer when this happened once and he said he has to do it to meet his targets when he doesn't have time to deliver all parcels. I suggested to him that maybe he should either a) work faster, b) get some staff, c) decline work that he cannot honour or d) be honest with his delivery recording.

I make my dissatisfaction known with Amazon clear each time it happens.

Edited By: SuffolkLad222 on Nov 17, 2016 16:06
1 Like #14
deeky
Hypertension

4) Each delivery is timed - if a driver gets to a drop early, he cannot make the delivery until a timer on his device says he can proceed.
What?

Maybe for Prime Now drivers?
2 Likes #15
deeky
Hypertension

4) Each delivery is timed - if a driver gets to a drop early, he cannot make the delivery until a timer on his device says he can proceed.
What?

That happened to me with DPD,I was stood there and he said I can't hand it over to you yet until this tells me I can(the handheld thingy)
1 Like #16
SuffolkLad222
I've found that this happens when they use Hermes.
I spoke to (aka had a go at) my local Hermes deliverer when this happened once and he said he has to do it to meet his targets when he doesn't have time to deliver all parcels. I suggested to him that maybe he should either a) work faster, b) get some staff, c) decline work that he cannot honour or d) be honest with his delivery recording.
I make my dissatisfaction known with Amazon clear each time it happens.

I'm not saying that what the delivery driver did was correct, but your suggestions are ridiculous.

"work faster" :|
#17
RossD89
SuffolkLad222
I've found that this happens when they use Hermes.
I spoke to (aka had a go at) my local Hermes deliverer when this happened once and he said he has to do it to meet his targets when he doesn't have time to deliver all parcels. I suggested to him that maybe he should either a) work faster, b) get some staff, c) decline work that he cannot honour or d) be honest with his delivery recording.
I make my dissatisfaction known with Amazon clear each time it happens.
I'm not saying that what the delivery driver did was correct, but your suggestions are ridiculous.
"work faster" :|

Not ridiculous at all. He's the laziest looking most slovenly man I've ever seen in that type of job. It's a coincidence that you know know who he is, but have a different impression of him.
1 Like #18
SuffolkLad222
RossD89
SuffolkLad222
I've found that this happens when they use Hermes.
I spoke to (aka had a go at) my local Hermes deliverer when this happened once and he said he has to do it to meet his targets when he doesn't have time to deliver all parcels. I suggested to him that maybe he should either a) work faster, b) get some staff, c) decline work that he cannot honour or d) be honest with his delivery recording.
I make my dissatisfaction known with Amazon clear each time it happens.
I'm not saying that what the delivery driver did was correct, but your suggestions are ridiculous.
"work faster" :|
Not ridiculous at all. He's the laziest looking most slovenly man I've ever seen in that type of job. It's a coincidence that you know know who he is, but have a different impression of him.

I'm quite sure that there are laws which govern the speed at which vehicles can travel on UK roads. And as he is a delivery driver If he was to "work faster" he'd likely lose his job. So yes, ridiculous.
#19
karlie88
deeky
Hypertension

4) Each delivery is timed - if a driver gets to a drop early, he cannot make the delivery until a timer on his device says he can proceed.
What?
Maybe for Prime Now drivers?

Tbh. that's the only possible reason I could think of, if, say, the customer wasn't there at 13.58 when the delivery was scheduled for 14.00. I can't think of any other reason why they couldn't deliver early.
1 Like #20
RossD89
SuffolkLad222
RossD89
SuffolkLad222
I've found that this happens when they use Hermes.
I spoke to (aka had a go at) my local Hermes deliverer when this happened once and he said he has to do it to meet his targets when he doesn't have time to deliver all parcels. I suggested to him that maybe he should either a) work faster, b) get some staff, c) decline work that he cannot honour or d) be honest with his delivery recording.
I make my dissatisfaction known with Amazon clear each time it happens.
I'm not saying that what the delivery driver did was correct, but your suggestions are ridiculous.
"work faster" :|
Not ridiculous at all. He's the laziest looking most slovenly man I've ever seen in that type of job. It's a coincidence that you know know who he is, but have a different impression of him.
I'm quite sure that there are laws which govern the speed at which vehicles can travel on UK roads. And as he is a delivery driver If he was to "work faster" he'd likely lose his job. So yes, ridiculous.
there's no law saying how fast you can get out of a van, open the back and walk to a door though

I've had some who take 10 minutes to get out of the van and then casually walk down the drive admiring the view
#21
RossD89
SuffolkLad222
RossD89
SuffolkLad222
I've found that this happens when they use Hermes.
I spoke to (aka had a go at) my local Hermes deliverer when this happened once and he said he has to do it to meet his targets when he doesn't have time to deliver all parcels. I suggested to him that maybe he should either a) work faster, b) get some staff, c) decline work that he cannot honour or d) be honest with his delivery recording.
I make my dissatisfaction known with Amazon clear each time it happens.
I'm not saying that what the delivery driver did was correct, but your suggestions are ridiculous.
"work faster" :|
Not ridiculous at all. He's the laziest looking most slovenly man I've ever seen in that type of job. It's a coincidence that you know know who he is, but have a different impression of him.
I'm quite sure that there are laws which govern the speed at which vehicles can travel on UK roads. And as he is a delivery driver If he was to "work faster" he'd likely lose his job. So yes, ridiculous.

Did you even read what I wrote? Who mentioned anything about his driving?
#22
dataload
RossD89
SuffolkLad222
RossD89
SuffolkLad222
I've found that this happens when they use Hermes.
I spoke to (aka had a go at) my local Hermes deliverer when this happened once and he said he has to do it to meet his targets when he doesn't have time to deliver all parcels. I suggested to him that maybe he should either a) work faster, b) get some staff, c) decline work that he cannot honour or d) be honest with his delivery recording.
I make my dissatisfaction known with Amazon clear each time it happens.
I'm not saying that what the delivery driver did was correct, but your suggestions are ridiculous.
"work faster" :|
Not ridiculous at all. He's the laziest looking most slovenly man I've ever seen in that type of job. It's a coincidence that you know know who he is, but have a different impression of him.
I'm quite sure that there are laws which govern the speed at which vehicles can travel on UK roads. And as he is a delivery driver If he was to "work faster" he'd likely lose his job. So yes, ridiculous.
there's no law saying how fast you can get out of a van, open the back and walk to a door though

I've had some who take 10 minutes to get out of the van and then casually walk down the drive admiring the view

Exactly! Thank you dataload for reading and understanding what I wrote rather than ignorantly firing from the hip.
#23
deb8z
deeky
Hypertension

4) Each delivery is timed - if a driver gets to a drop early, he cannot make the delivery until a timer on his device says he can proceed.
What?
That happened to me with DPD,I was stood there and he said I can't hand it over to you yet until this tells me I can(the handheld thingy)

I had that too, guy asked me if I could open it and give him the packaging back so he can scan it later, which I did.
#24
cdm22
keifrb
The Track Package info even stated that 'Parcel was handed to resident to xxx xxx'.
So it has been delivered then, just not to you.
It has not been delivered. I was in the house, alone, at the time of the supposed delivery!
#25
I've had this also, always worse this time of year when drivers are rushed of feet. Also check the bin/out buildings you may have. 5 out of 10 times they dont even knock at my house and place it in recycle bin
#26
My nes mini didnt get delivered the day it was meant to, it ended up back at the depot and out for delivery again the next day, which was odd as it was heading for a locker.

I'd expect them to know where their lockers are, they then failed to email me the locker code.
banned#27
Amazon delivery came on watchdog last week .
Amazon is getting really greedy with customers and now it's affecting the delivery drivers because they need to deliver in time and most don't get time for a break!
sure it was on news this week too
#28
I'm guessing someone halfway down my ( very long ) road had a message to say their parcel had been delivered this morning , because I came home from work to find it sitting outside my front door in full view of the main road . I arranged to get it back to the person it was meant for , but otherwise there's not a hope they would of found it .
#29
Hypertension
Are you surprised with how they have been treating their delivery drivers?

I too have had 2 parcels this month go missing - both were delivered to a business a mile away from here. The business delivered them to me in person, which was good of them!

1) The drivers are not being paid minimum wage for the hours they are forced to work
2) The drivers are not getting holiday as they are "self employed"
3)The operations managers (the ones that route the vehicles) are based in the USA - no local route knowledge here!
4) Each delivery is timed - if a driver gets to a drop early, he cannot make the delivery until a timer on his device says he can proceed.
5) If a driver gets to a delivery late, he is penalised.

Amazon is a shambles...


that sounds just like being a business seller on eBay
banned#30
Should be in "ASK"
1 Like #31
Two of my local 'couriers' are;

A; a woman who drives a hatchback, literally over flowing with parcels, which she regular leaves unlocked or even open while delivering package, which she immediately drops on the floor at your feet when you open the door unless she needs a signature, then she drops it on the floor once you sign.

And B; A guy who though tries to be helpful, is as dense as a rock. He has failed to leave cards saying he has attempted delivery and I have had to contact his handler to get his number. One time I'm pretty sure a day that delivery was available I'm guessing he took the day off and when I asked where he was, he said he would deliver my parcel "as a favour" once he gets a food order in my area (takeaway driver). Another time at 22:30 he delivered my package to a housemate and happily told him "it was so sunny I took the day off".

Welcome to the world of freelance delivery where if you have a vehicle your hired! No company is responsible for f-ing it up and they get to pay staff next to nothing.


Edited By: catbeans on Nov 17, 2016 22:45
#32
I was walking down a street of terrace houses with no front gardens recently, Amazon driver was going down the street leaving parcels on the steps in full view of passers by. I blame Amazon for this, not the drivers. I don't think the drivers enjoy getting told off/suspected of theft when parcels go missing, it's Amazon pressuring them unreasonably. Scummy, greedy company IMO, I rarely use them these days.
#33
Almost every Amazon order we get now is via Amazon Logistics. Every time it seems to be a different delivery driver and often they arrive a day late. I know from what the drivers have told me that their handsets don't always work properly and we know from the Watchdog program that they are not paid even minimum wage, so I have a great deal of sympathy for them - but I'm getting fed up with Amazon.

I expected a delivery yesterday which didn't arrive and now shows "delivery attempted" when it most certainly was not. I've complained but have just been fobbed off - no offer of extra Prime month like in the past. Amazon's prices no longer seem as competitive as they once were and if they can't be bothered to provide the next day prime service that they have promised me then I will not renew my membership.
#34
keifrb
cdm22
keifrb
The Track Package info even stated that 'Parcel was handed to resident to xxx xxx'.
So it has been delivered then, just not to you.
It has not been delivered. I was in the house, alone, at the time of the supposed delivery!


Did it turn up?

We had an issue last year not with Amazon another company delivering a new sky box. It was summer wife on the house with all windows open I was tracking the package and it said handed to home owner it hadn't she was in. I called the courier company who called the driver who said he had delivered it. Made them call him back and he said oh I might have put it at number 21 we were number 10 but he had given it to the homeowner. So I went round and they were just getting in and a card was through the door they had put it next to the "fence" it wasn't there. Do I called courier and asked if they could get the driver to come out they refused as he was near the end of his shift. Sky sent another box out but hopeless courier.
#35
I had a package delivered to a Collect+ thru Amazon Prime. Got the email to say it was awaiting collection. But before I collected it I got another email saying, 'now that you have collected your package would you fill in a survey to say how we are doing' (or something to that effect). I rushed over to the newsagent, who claimed he had had no parcels delivered that day. Onto Amazon customer service, who got on to the delivery guy who swore he had delivered the package to the newsagent. I knew someone had to be lying. Turned out the newsagent had had the package but didnt want to hand it over as I wasnt on his system and meant he wouldnt get paid. He didnt know how I'd got an email saying it had been collected and he said Amazon were always messing him around (turns out they are charged by Amazon if anything goes missing or doesnt go through the system). No excuse for lying to me though.
Up til then Amazon customer service had been exemplary but I felt really messed around this time and one thing I found is that you cannot get continuity dealing with them as you have to speak to a different person each time (and go through the whole issue again). As a result I have been put right off Amazon. And will never use Collect+ again. Amazon used to be great (and cheap). I know it was only one bad experience out of many good experiences but it left such a bad taste that I never use Amazon now unless it's a fantastic deal that I cant get anywhere else! The positive is I spend less now!(_;)

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!