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Amazon WARNING!

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Hello everyone, just looking to give people a heads up. I ordered an Xbox One S Sept 25th and it was delivered on the 27th, I've had no problems with the Xbox at all however today my amazon app notif… Read More
bp2411 Avatar
6m, 3w agoPosted 6 months, 3 weeks ago
Hello everyone, just looking to give people a heads up. I ordered an Xbox One S Sept 25th and it was delivered on the 27th, I've had no problems with the Xbox at all however today my amazon app notified me that a replacement was on the way! Upon checking my account I found the Xbox was being delivered to London when I live in Cardiff. I spoke to amazon on live chat who weren't very helpful but then I asked them to phone me, the person I spoke to on the phone was very helpful and advised me someone had accessed my account this morning and got on live chat to request a replacement Xbox! Luckily it hasn't been delivered yet and they were able to request a cancellation, also the person who done this even hid the order of the replacement Xbox so he clearly knows what he's doing. I have now changed my password and amazon are looking into it but just wanted to warn people!
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bp2411 Avatar
6m, 3w agoPosted 6 months, 3 weeks ago
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1 Like #1
man! why did you stop my xbox one s being delivered!?!

I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?
1 Like #2
kos1c
man! why did you stop my xbox one s being delivered!?!
I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?

Some sort of social engineering I assume with the person on live chat. I know amazon will send out replacement whilst your return the "damaged" item in my case I spend a lot of on amazon so I assume that's why they did that for me.

It's surprising why Amazon UK hasn't launched two factor authentication like they have done on Amazon.com. It'll stop most of this.

Edited By: kiish on Oct 05, 2016 17:28
#3
Amazon are known for their amazing customer service, I had to return an item and they sent the replacement next day and gave me 30 days to return the original, the thing that annoys me is not only did they deliver to another country they delivered to a different name! I just read the transcript of the request and I'm shocked anyone fell for his lies to be honest.
1 Like #4
kiish
kos1c
man! why did you stop my xbox one s being delivered!?!
I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?
Some sort of social engineering I assume with the person on live chat. I know amazon will send out replacement whilst your return the "damaged" item in my case I spend a lot of on amazon so I assume that's why they did that for me.
It's surprising why Amazon UK hasn't launched two factor authentication like they have done on Amazon.com. It'll stop most of this.
The loss in business and cost of implementating and using "two factor authentication" far exceeds cost of lost goods due to scam. It was and still is very capital-intensive. That means, it took a large investment upfront to get a two-factor solution up and running, requiring the costs of maintaining or hosting your servers at a data center. You need an awful lot of scams to make it worthwhile.
.
The analogy in security is this (same for insurance for all appliances at home) it may be cheaper to have losses than to pay all the technology and maintenance costs of security equipement internal and external to your property.


Edited By: splender on Oct 05, 2016 17:57
7 Likes #5
One password for porn sites and one for other sites. Duuuh
banned#6
splender
kiish
kos1c
man! why did you stop my xbox one s being delivered!?!
I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?
Some sort of social engineering I assume with the person on live chat. I know amazon will send out replacement whilst your return the "damaged" item in my case I spend a lot of on amazon so I assume that's why they did that for me.
It's surprising why Amazon UK hasn't launched two factor authentication like they have done on Amazon.com. It'll stop most of this.
The loss in business and cost of implementating and using "two factor authentication" far exceeds cost of lost goods due to scam.

What is that exactly?
1 Like #7
MrScotchBonnet
splender
kiish
kos1c
man! why did you stop my xbox one s being delivered!?!
I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?
Some sort of social engineering I assume with the person on live chat. I know amazon will send out replacement whilst your return the "damaged" item in my case I spend a lot of on amazon so I assume that's why they did that for me.
It's surprising why Amazon UK hasn't launched two factor authentication like they have done on Amazon.com. It'll stop most of this.
The loss in business and cost of implementating and using "two factor authentication" far exceeds cost of lost goods due to scam.
What is that exactly?
Added text above.
#8
splender
MrScotchBonnet
splender
kiish
kos1c
man! why did you stop my xbox one s being delivered!?!
I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?
Some sort of social engineering I assume with the person on live chat. I know amazon will send out replacement whilst your return the "damaged" item in my case I spend a lot of on amazon so I assume that's why they did that for me.
It's surprising why Amazon UK hasn't launched two factor authentication like they have done on Amazon.com. It'll stop most of this.
The loss in business and cost of implementating and using "two factor authentication" far exceeds cost of lost goods due to scam.
What is that exactly?
Added text above.

Still doesn't make sense to me. Amazon.com already has it, it's not like Amazon is just a "retailer" with a online store. Their core business is do with web development and would take them hours rather than days to get things implemented site-wide between continents.

Sadly people still use weak/same passwords and so are only to blame if they get hacked but some retailers take the hit like here.
#9
kiish
splender
MrScotchBonnet
splender
kiish
kos1c
man! why did you stop my xbox one s being delivered!?!
I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?
Some sort of social engineering I assume with the person on live chat. I know amazon will send out replacement whilst your return the "damaged" item in my case I spend a lot of on amazon so I assume that's why they did that for me.
It's surprising why Amazon UK hasn't launched two factor authentication like they have done on Amazon.com. It'll stop most of this.
The loss in business and cost of implementating and using "two factor authentication" far exceeds cost of lost goods due to scam.
What is that exactly?
Added text above.
Still doesn't make sense to me. Amazon.com already has it, it's not like Amazon is just a "retailer" with a online store. Their core business is do with web development and would take them hours rather than days to get things implemented site-wide between continents.
Sadly people still use weak/same passwords and so are only to blame if they get hacked but some retailers take the hit like here.
Added security costs money, make commercial sense when added security makes you more money, not less. These extra servers costs hardware and people to support them as an added function in an order process adds another bottleneck. Just imagine "Black Friday" or Xmas, all the orders have to go through double the amount of authentication.

Edited By: splender on Oct 05, 2016 18:48
#10
splender
kiish
splender
MrScotchBonnet
splender
kiish
kos1c
man! why did you stop my xbox one s being delivered!?!
I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?
Some sort of social engineering I assume with the person on live chat. I know amazon will send out replacement whilst your return the "damaged" item in my case I spend a lot of on amazon so I assume that's why they did that for me.
It's surprising why Amazon UK hasn't launched two factor authentication like they have done on Amazon.com. It'll stop most of this.
The loss in business and cost of implementating and using "two factor authentication" far exceeds cost of lost goods due to scam.
What is that exactly?
Added text above.
Still doesn't make sense to me. Amazon.com already has it, it's not like Amazon is just a "retailer" with a online store. Their core business is do with web development and would take them hours rather than days to get things implemented site-wide between continents.
Sadly people still use weak/same passwords and so are only to blame if they get hacked but some retailers take the hit like here.
Added security costs money, make commercial sense when added security makes you more money, not less. These extra servers costs hardware and people to support them as an added function in an order process adds another bottleneck. Just imagine "Black Friday" or Xmas, all the orders have to go through double the amount of authentication.

With proper implantation it isn't a "annoyance" for the end user. You just need to do it once and it remembers your device/pc. No it doesn't need more servers to implement, added security is not there to make more money. It prevents accounts being compromised and in e-commerce thats a huge problem. Would they rather have buyers issue a chargeback because someone hacked their account and bought something or stop it in the first place? Which will cost them less money in the end?

There is a reason why XBX/Gmail/Live etc etc all have such recommended implementations and so do more and more sites. If Amazon US has it there is no reason why others don't.



Edited By: kiish on Oct 05, 2016 18:54
#11
kiish
splender
kiish
splender
MrScotchBonnet
splender
kiish
kos1c
man! why did you stop my xbox one s being delivered!?!
I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?
Some sort of social engineering I assume with the person on live chat. I know amazon will send out replacement whilst your return the "damaged" item in my case I spend a lot of on amazon so I assume that's why they did that for me.
It's surprising why Amazon UK hasn't launched two factor authentication like they have done on Amazon.com. It'll stop most of this.
The loss in business and cost of implementating and using "two factor authentication" far exceeds cost of lost goods due to scam.
What is that exactly?
Added text above.
Still doesn't make sense to me. Amazon.com already has it, it's not like Amazon is just a "retailer" with a online store. Their core business is do with web development and would take them hours rather than days to get things implemented site-wide between continents.
Sadly people still use weak/same passwords and so are only to blame if they get hacked but some retailers take the hit like here.
Added security costs money, make commercial sense when added security makes you more money, not less. These extra servers costs hardware and people to support them as an added function in an order process adds another bottleneck. Just imagine "Black Friday" or Xmas, all the orders have to go through double the amount of authentication.
With proper implantation it isn't a "annoyance" for the end user. You just need to do it once and it remembers your device/pc. No it doesn't need more servers to implement, added security is not there to make more money. It prevents accounts being compromised and in e-commerce thats a huge problem.
There is a reason why XBX/Gmail/Live all have such recommended implementations and so do more and more sites.
So you think putting this 2 factor stuff in at Amazon UK costs £0 or less effective ? (or less, means even saves money by not having losses)
#12
splender
kiish
splender
kiish
splender
MrScotchBonnet
splender
kiish
kos1c
man! why did you stop my xbox one s being delivered!?!
I mean, that's really sneaky, and shocked why Amazon would send a replacement out without the original being returned?
Some sort of social engineering I assume with the person on live chat. I know amazon will send out replacement whilst your return the "damaged" item in my case I spend a lot of on amazon so I assume that's why they did that for me.
It's surprising why Amazon UK hasn't launched two factor authentication like they have done on Amazon.com. It'll stop most of this.
The loss in business and cost of implementating and using "two factor authentication" far exceeds cost of lost goods due to scam.
What is that exactly?
Added text above.
Still doesn't make sense to me. Amazon.com already has it, it's not like Amazon is just a "retailer" with a online store. Their core business is do with web development and would take them hours rather than days to get things implemented site-wide between continents.
Sadly people still use weak/same passwords and so are only to blame if they get hacked but some retailers take the hit like here.
Added security costs money, make commercial sense when added security makes you more money, not less. These extra servers costs hardware and people to support them as an added function in an order process adds another bottleneck. Just imagine "Black Friday" or Xmas, all the orders have to go through double the amount of authentication.
With proper implantation it isn't a "annoyance" for the end user. You just need to do it once and it remembers your device/pc. No it doesn't need more servers to implement, added security is not there to make more money. It prevents accounts being compromised and in e-commerce thats a huge problem.
There is a reason why XBX/Gmail/Live all have such recommended implementations and so do more and more sites.
So you think putting this 2 factor stuff in at Amazon UK costs £0 or less effective ? (or less, means even saves money by not having losses)

Why do you keep mentioning cost? Amazon hasn't been in profit for quite a while and it isn't their number 1 priority either. Cost would be the SMS charges (few pence max per text) or validating through the Mobile App (free). They already pay developers for the work with no increase.

Your attitude is clearly profit before security so i'll give up arguing here :) Might as well work for TalkTalk :D


Edited By: kiish on Oct 05, 2016 19:10: .
#13
The plot thickens! I was just checking my emails and I received one last night at 21:50 from someone with the first same name as the person who the replacement xbox was being delivered too. The email is advertising free TV's lol I'm assuming he wants me to reply to this so he can trace my IP address? Also after this email I received 17 emails all from different (and strange) email addresses with the same message inside each email, I have google'd the email message but I haven't got any results. I don't know if I'm being paranoid here or what!
#14
bp2411
The plot thickens! I was just checking my emails and I received one last night at 21:50 from someone with the first same name as the person who the replacement xbox was being delivered too. The email is advertising free TV's lol I'm assuming he wants me to reply to this so he can trace my IP address? Also after this email I received 17 emails all from different (and strange) email addresses with the same message inside each email, I have google'd the email message but I haven't got any results. I don't know if I'm being paranoid here or what!
it's probably best if you change all passwords and install some antivirus software..and maybe stick to buying things in store..
#15
dataload
bp2411
The plot thickens! I was just checking my emails and I received one last night at 21:50 from someone with the first same name as the person who the replacement xbox was being delivered too. The email is advertising free TV's lol I'm assuming he wants me to reply to this so he can trace my IP address? Also after this email I received 17 emails all from different (and strange) email addresses with the same message inside each email, I have google'd the email message but I haven't got any results. I don't know if I'm being paranoid here or what!
it's probably best if you change all passwords and install some antivirus software..and maybe stick to buying things in store..
Thanks for the reply, I have an anti virus installed and have already changed my email and passwords used online, if I avoid replying to him should I be safe? I'd still love to know how he managed to get into my amazon account.
#16
bp2411
dataload
bp2411
The plot thickens! I was just checking my emails and I received one last night at 21:50 from someone with the first same name as the person who the replacement xbox was being delivered too. The email is advertising free TV's lol I'm assuming he wants me to reply to this so he can trace my IP address? Also after this email I received 17 emails all from different (and strange) email addresses with the same message inside each email, I have google'd the email message but I haven't got any results. I don't know if I'm being paranoid here or what!
it's probably best if you change all passwords and install some antivirus software..and maybe stick to buying things in store..
Thanks for the reply, I have an anti virus installed and have already changed my email and passwords used online, if I avoid replying to him should I be safe? I'd still love to know how he managed to get into my amazon account.
Do you use the same password elsewhere? could have got it from a much less secure site and just gave it a go on Amazon. I'd have a password change on everything if they are the same
#17
No, I only used it for Amazon, I've now changed the password and email.
#18
don't amazon have extra security for adding new addresses, you have to put in your card details again or enter new ones. which has to be used for payment, maybe they don't flag the card for payment when they send out a return. Something doesn't sound right here.
#19
It was done over live chat and when the live chat agent suggested sending a replacement out the person who'd hacked my account said it's the address I just added, when I looked at my address book he had a card registered against that address but it wasn't my card. I may post the transcript here if anyone is interested because it's quite comical the excuse the guy uses.
#20
bp2411
It was done over live chat and when the live chat agent suggested sending a replacement out the person who'd hacked my account said it's the address I just added, when I looked at my address book he had a card registered against that address but it wasn't my card. I may post the transcript here if anyone is interested because it's quite comical the excuse the guy uses.

Yes please.
2 Likes #21
Initial Question: whats going on i still have not received my sons present and im going out of town tommorow and his birthday is tommorow please do something
08:22 Firdous has accepted the chat.
08:22 MR : please help me
08:23 MR : is there anything that can be done
08:23 Firdous (CSA) : Hello Mr , my name is Firdous.\
08:23 Firdous (CSA) : I'll be glad to help you today.
08:23 MR : hi
08:23 Firdous (CSA) : I'm sorry to hear about this Mr .
08:23 Firdous (CSA) : May I please know the order number you're referring to?
08:23 MR : okay hold on
08:24 MR :
ORDER #
REMOVED
08:25 Firdous (CSA) : Thank you.
08:25 Firdous (CSA) : Let me check that for you right away.
08:25 MR : thank you very much
08:29 Firdous (CSA) : Mr , may I know if you've checked with your family members and neighbors if they've received your order by any chance?
08:29 MR : yes ive asked
08:30 MR : and i was home for a week so neighbours wont have it
08:31 MR : its my sons birthday tomorrow hope you understand hes been working hard to earn this
08:31 Firdous (CSA) : Thank you for confirming.
08:31 MR : your welcome
08:33 Firdous (CSA) : Please allow me 2 minutes while I'm sorting this out for you Mr .
08:33 MR : okay.sure
08:39 Firdous (CSA) : Thank you for your patience.
08:40 Firdous (CSA) : Mr , here is the replacement order:
08:40 Firdous (CSA) : REMOVED
08:40 MR : your welcome
08:40 Firdous (CSA) : You will receive this by tomorrow before 1 PM at the maximum.
08:40 MR : can you send it to my sons house as im leaving tomorrow morning
08:40 MR : im leaving at 5am
08:40 Firdous (CSA) : I've sent this with the fastest delivery available at yopur location MR .
08:41 Firdous (CSA) : Sure, could you help me with the address?
08:41 Firdous (CSA) : Also, may I know if the address is added to your account?
08:41 MR : yes its added
08:41 MR : its the REMOVED one
08:42 Firdous (CSA) : ADDRESS REMOVED
08:42 Firdous (CSA) : Is this the address you're referring to?
08:42 MR : yes thats correct
08:43 MR : i really need to start packaging am i able to go now?
08:43 Firdous (CSA) : Please allow me aminute.
08:43 MR : okay
08:44 Firdous (CSA) :
Mr , I am able to send this parcel today to the new address, would that be convenient?
08:44 Firdous (CSA) : There are two deliveries, either same day i.e by today evening, or tomorrow before 9 PM.
08:44 MR : so the parcel can arrive to my sons house today?
08:44 Firdous (CSA) : This is to the new address.
08:44 Firdous (CSA) : Yes, it will.
08:45 MR : yes please that would be great
08:45 Firdous (CSA) : Done Mr . You will receive the order today by evening at your son's address.
08:46 Firdous (CSA) : Request you to complete a quick survey after thsi chat and provide feedback about your experience on how I handled your query. It means a lot.
08:46 MR : yes sure
08:46 Firdous (CSA) : May I please know if there's anything else I could help you with today?
08:46 MR : no nothing else thank you
08:46 MR : you deserve 5 stars
08:46 Firdous (CSA) : Thank you.
08:46 Firdous (CSA) : Please click the "End Chat" link to close this window.
08:46 MR : ill go do it now,thank you!"

Hope this helps. Happy gaming

I've removed my name, order numbers and his address but other than that it's a copy and paste. "You deserve 5 stars" and "Happy gaming" really irritate me. I wonder at what point last night he realised he wasn't getting a free xbox.



Edited By: bp2411 on Oct 06, 2016 19:38
#22
I would be more concerned to why the agent set up a replacement without investigating. I work in retail and when these situations occur with high value products, especially when the tracking states deliverd it needs to be investigated as people do lie and have seen that. If it was reported as non delivery I assume the agent would have written it off so the original would not be returned. But I would be asking amazon what there procedures are in these cases.
#23
Why not get the police involved? I would ..
#24
I felt like I would be wasting their time but then when he emailed me I started getting paranoid of follow up attempts. I have his name, address, email, phone number and his social media account details so I may follow it up.
#25
Erm, am I missing something (the answer will be yes), how did someone randomly find you had just purchased one ?
#26
How would you waste their time? The person clearly needs somebody to tell them that it is not nice to steal! I would try 101 number and see what they say.

Edited By: dilyes on Oct 07, 2016 10:18
#27
Bumpydog
Erm, am I missing something (the answer will be yes), how did someone randomly find you had just purchased one ?


My guess is they accessed my account without knowing I'd bought an xbox and then went through my order history looking for a high value item I'd recently ordered. I'm not sure tbh, I still don't know how they even got my email address let alone my password!
banned#28
bp2411
Bumpydog
Erm, am I missing something (the answer will be yes), how did someone randomly find you had just purchased one ?
My guess is they accessed my account without knowing I'd bought an xbox and then went through my order history looking for a high value item I'd recently ordered. I'm not sure tbh, I still don't know how they even got my email address let alone my password!

Porn,trojan,torrents (from public trackers) and phishing pages are the usual suspects. I hope you have done a full (deep) AV scan of some sort. You have obviously slipped up somewhere.
#29
I've ran an antivirus, spyware and malware scan. I don't think it's as complex as that though because he then emailed me asking for my address offering me a 32" TV lol. Also I ended up finding the guys email address, home address, phone number, Facebook, Twitter, Skype etc so it doesn't seem like he does this sort of thing on a big scale.

Edited By: bp2411 on Oct 10, 2016 20:17: spelling mistake
#30
Just wondering what the follow up on this was? did the police find the guy? did Amazon investigate?
#31
Protoype
Just wondering what the follow up on this was? did the police find the guy? did Amazon investigate?


Amazon didn't care and I didn't want to waste police time, I was thinking of contacting the police if it continued but after his poor attempt to get my address by offering me a free TV was ignored I haven't heard from him. I always highly rated Amazon's customer service but they way they dealt with this was atrocious, I accept it wasn't their fault he'd hacked my account but the fact they sent the replacement console to England when I live in Wales and to a different name really bugged me. I just wanted to know if the guy had managed to get a free Xbox, I know it's nothing to a company that size but when I contacted them to ask they sent me a generic e-mail thanking me for reporting it and then informing me they'd changed my password for my security and cancelled all pretty orders.
#32
The last sentence meant to say pre orders, but my phone decided pretty orders sounded better and it's not letting me edit the post!
2 Likes #33
Go to his house and leave your XB1 box on his front door full of dog ****
1 Like #34
Report it please.

http://www.actionfraud.police.uk/report-a-fraud-including-online-crime

Heck make him **** his self and write him a letter anonymously.

Edited By: kiish on Nov 16, 2016 18:55
#35
kiish
Report it please.

http://www.actionfraud.police.uk/report-a-fraud-including-online-crime

Heck make him **** his self and write him a letter anonymously.


Thanks for the link, I will report it and keep everyone updated.
#36
Chances are it's not an isolated case and he may well also have his fingers in other pies. Reporting this incident to the police may well help them uncover other crimes being committed.
#37
I'm hoping Amazon or the police should do something to deter others, what stops every Tom, D**k or Harry doing it? (Obviously others have better morales) but if enough low lives were doing this making a dent in Amazons bottom line surely they would address the issue? I remember someone saying that Amazon USA now has two factor authentication but they haven't rolled it out over here due to cost.
#38
Weak password? :(
2 Likes #39
delboyd
Weak password? :(
Slow responses
#40
Oneday77
delboyd
Weak password? :(
Slow responses

Haha, bloody HUKD app said this was from this morning!

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