Warning, long rant: ignore if you're easily bored. :)
I managed to get a Wii for myself from Amazon late December 2006. Lately the disc drive has started to play up intermittently, so on Sunday I filled in Amazon's contact form online to ask them what to do.
On Monday I got a helpful response saying that they can send me out a new Wii and I can return the faulty one a few days later.
Great thinks I, so I phone them to confirm what exactly needs to be done, etc. I end up speaking to another person and they say that they have no Wii's in stock so they can't send me out a replacement. I tell them that they are putting up Wii's for sale on their site perhaps once or twice a day in small batches, so why can't they reserve one of those? No can do says they, their system won't allow it (or some such nonsense).
The only option they can offer is to give me a refund. I tell them that I don't want a refund as I'll then be Wii-less (heck, at least mine works some of the time). They say that they'll look into it.
This morning I get an email saying that they've refunded the money, and sure enough on checking my Amazon account this is what they've done! However there are no instructions on how to return my faulty Wii which is good as I don't want to return it!
So I phone them to query what the hell is going on. They say that as the refund has now gone through they will have to contact the billing department (which can take a couple of days to respond) in order to look into all this, then they would ask me for permission for them to take back the money from my credit card!
I ask if they will automatically get some courier to come and pick up my faulty Wii on their behalf (which I've told them NOT to do!) and they say this won't happen yet. This is why I don't want the refund, as I don't want to be Wii-less.
Groan. What a farce.
And all because they can't (or won't) reserve a new Wii for me.
Since all this has been going on my Wii has been fine. I think it's sentient ...........;-)