Annoying!! I just won an item on ebay & the sellers checkout is adding an extra £2.64!! - HotUKDeals
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Annoying!! I just won an item on ebay & the sellers checkout is adding an extra £2.64!!

cheerleader Avatar
8y, 6m agoPosted 8 years, 6 months ago
I just won a playpen on ebay and the seller is from Austria although they have put the item location is Dover, United Kingdom. won it in GBP for £25.01 & £14.50 p&p so should only have to pay £39.51 but when i went through their checkout it changes it to euros & wants payment of £42.15!! I have emailed the seller as i don't think i should have to pay anymore than i won it for as the auction was in sterling what do you think?
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cheerleader Avatar
8y, 6m agoPosted 8 years, 6 months ago
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#1
Item no. 260237961507
#2
To Right Ask Him To Send Invoice Total If Its More Inform Ebay As Its Naughty To Do This (hi Cheerleader)
#3
Clearly says, shipping to UK, £14.50.
Refuse to pay, said, £14.50 shipping and stand your ground, say you'll contact ebay otherwise
Looks like at least one other Brit got kippered with "exchange rates"
The item is listed in GBP
Example, if you find summat listed in a foreign currency, it will say the price in the foreign currency and below, approx £X.XX
I really think this is bad form, don't pay the extra
banned#4
raptorcigs
To Right Ask Him To Send Invoice Total If Its More Inform Ebay As Its Naughty To Do This (hi Cheerleader)


Not just naughty, against ebay's rules and punishable by a toe tickling.
#5
raptorcigs;2068435
To Right Ask Him To Send Invoice Total If Its More Inform Ebay As Its Naughty To Do This (hi Cheerleader)

Hi raptorcigs! I did say in the message i sent him to send me an invoice with the correct amount, let's hope he gets back to me soon as i need him to send this for when the pups arrive :) How do i inform ebay though? I just tried phoning them & there's no one there until monday according to the message. Is there an email address to contact them? thanks
#6
boydent999;2068456
Clearly says, shipping to UK, £14.50.
Refuse to pay, said, £14.50 shipping and stand your ground, say you'll contact ebay otherwise
Looks like at least one other Brit got kippered with "exchange rates"
The item is listed in GBP
Example, if you find summat listed in a foreign currency, it will say the price in the foreign currency and below, approx £X.XX




I know, i've bought stuff from abroad before and it always say the approx exchange rate where as this is in black and white what the price should be. I don't understand why i have to go through their checkout pages though as if i could just go straight to paypal i could pay the exact amount & then they could get it changed in their account into euros if they want!
I really think this is bad form, don't pay the extra[/quote]
#7
Power seller yet adding more money?! Hmm, also in the shipping part I seen that they had Euro's. I don't get it, do they use Euros in Aus?

Also on the "Right of Withdrawal" tab it says this:

Right of Withdrawal and Consequences of Cancellation
according to § 5 e ff KSchG (Austrian Consumerism Law)

1. Consumers in terms of the Austrian KSchG (Consumerism Law) can withdraw from the contract concluded with Bambino World via eBay portal up to expiry of the terms mentioned under points 2 and 3. It is sufficient if the cancellation statement is sent off within the term.
2. The cancellation term amounts to seven working days whereas Saturday is not considered to be a working day. With regard to contracts concerning delivery of goods the term begins with the day of arrival at the consumer, with respect to contracts concerning performance of services with the day of conclusion of the contract.
3. If the contractor (enterpriser) has not attended to his duties of information ac-cording to §5d paragraph 1 and 2 KSchG, the cancellation term amounts to three months, from the date mentioned in point 2. If the contractor does not attend to his duties of information within this term, the term mentioned in point 2 regarding the execution of the right of withdrawal begins with the date of transmission of the information by the contractor.
4. The consumer does not have any rights of withdrawal in respect of contracts con-cerning
* services, the performance of which is started in favour of the customer within seven working days (point 9.2 first sentence) from conclusion of the contract according to the agreement,
* goods or services, the prices of which depend on the development of rates at the capital markets, on which Bambino World does not have any influ-ence,
* goods, which are produced according to customer specifications that are definitely adapted to personal needs which are not suitable for a return as a result of its nature and which can deteriorate quickly or the expiry date of which would be exceeded,
* audio or video recordings or software, provided that the delivered goods have been unsealed by the consumer,
* newspapers, journals and magazines with the exception of contracts con-cerning periodical brochures (§26 paragraph 1 number 1 KSchG),
* betting and lottery services as well as
* house deliveries or leisure-services (§5c paragraph 4 number 1 and 2 KSchG).
5. In case of an effective cancellation the mutually received benefits shall be returned according to §5 e KSchG. Goods to be dispatched by parcel/package-mail must be sent back by the consumer; goods that are not adapted for package-mail are picked up by Bambino World at the consumer´s address. The consumer has to bear the costs of return of the product.
#8
if not just subtract the amount in check out
#9
Great post Nacinder, but i'd love to know what any of it means :)
I can understand some legal jargon, but that's done me :oops:
#10
snootin;2068496
if not just subtract the amount in check out

there's not an option to subtract at the checkout as you have to go through their checkout to paypal :-(
#11
boydent999;2068511
Great post Nacinder, but i'd love to know what any of it means :)
I can understand some legal jargon, but that's done me :oops:

:lol:
#12
boydent999
Great post Nacinder, but i'd love to know what any of it means :)
I can understand some legal jargon, but that's done me :oops:


Me either, which makes it more lame because they put an Aus law in a UK listing, makes no sense. :thinking:
#13
nacider;2068519
Me either, which makes it more lame because they put an Aus law in a UK listing, makes no sense. :thinking:

& put that it comes from Dover? :?
#14
cheerleader;2068468
Hi raptorcigs! I did say in the message i sent him to send me an invoice with the correct amount, let's hope he gets back to me soon as i need him to send this for when the pups arrive :) How do i inform ebay though? I just tried phoning them & there's no one there until monday according to the message. Is there an email address to contact them? thanks

I JUST GO THROUGH THE FORUMS CONTACT US IN HELP
#15
cheerleader
& put that it comes from Dover? :?


I know :?

Just tell them you are not paying the extra, and you will report them to ebay if they still want the money because its against ebays rules. If they still don't agree the total price then just cancel completely and go elsewhere. :)
#16
The whole of the Terms and Conditions are a nightmare.
It's also buried in them that the buyer is responsible for any additional International payment charges which I presume to mean Exchange Rates, Paypal fees etc.

I think the problem you have is to make up your mind whether the item is still cheap at the inflated price and whether you still want it.
You can always report them or whatever after the sale has been completed.

Personally i think they are circumnavigating all sorts of Ebay rules but then they are a Power Seller providing Ebay with a nice little income.

Enough said really ??
#17
Tell them you collected anyway because of what they stated as the location,to save arguments over the price going up.
#18
raptorcigs;2068527
I JUST GO THROUGH THE FORUMS CONTACT US IN HELP

Thanks :thumbsup: i just sent ebay a message & got one back saying that i will get a reply in 24 to 48 hours :-(
#19
Mum2Connor&Cerys;2068596
Tell them you collected anyway because of what they stated as the location,to save arguments over the price going up.

That's the thing i could collect if it was actually in Dover, but i get the feeling this is in Austria! Anyway Mum2, what do you think of the playpen? thought it would keep the pups shaded if i put it in the garden too :thumbsup: would have bought from someone else if i could have found one like this, but this seems to be the only seller of these...
#20
I have brought of this seller before and I had to pay for extra charge it was exchange rate!
#21
Kellie + Paisley;2068684
I have brought of this seller before and I had to pay for extra charge it was exchange rate!

but were the amounts in £ sterling or approx? did you query the extra?
#22
Just look at their customer comments, they even found a talking baby to do one for them- it shows what a fantastic seller they are (!)

OUR CUSTOMERS´ COMMENTS:

Products by Bambino World are really superb. The price-performance ratio was 100% correct and the customer service was absolutely good. I can recommend Bambino World to everybody.

Hello, I am Lara and I would like to thank Bambino World for the nice furniture and the practical safety seat. My mother is also very satisfied as now I can walk through our house without any danger. Thank you!
#23
cheerleader
but were the amounts in £ sterling or approx? did you query the extra?


It says on their completion of sale thingy you can pay by bank transfer. Do you think this would be better? (Only problem is you may get charged for using it and may have to pay in Euros)
#24
midjet666;2068719
Just look at their customer comments, they even found a talking baby to do one for them- it shows what a fantastic seller they are (!)

OUR CUSTOMERS´ COMMENTS:

Products by Bambino World are really superb. The price-performance ratio was 100% correct and the customer service was absolutely good. I can recommend Bambino World to everybody.

Hello, I am Lara and I would like to thank Bambino World for the nice furniture and the practical safety seat. My mother is also very satisfied as now I can walk through our house without any danger. Thank you!

:lol:
#25
cheerleader
but were the amounts in £ sterling or approx? did you query the extra?


on the lising it was in £ sterling and I did ask why I was being charged extra and he said it wasn't nothing to do with him it was something to do with paypal or something like that, also it took about 3 weeks for me to recieve my parcel
#26
midjet666;2068723
It says on their completion of sale thingy you can pay by bank transfer. Do you think this would be better? (Only problem is you may get charged for using it and may have to pay in Euros)

Wouldn't do bank transfer for ebay as at least you are covered if you pay by paypal if they don't send or something's wrong with it..
#27
It says you have to pay in 7 days, could you not watch the conversion rates for a few days to see if the £ gets stronger against the Euro?
#28
Kellie + Paisley;2068728
on the lising it was in £ sterling and I did ask why I was being charged extra and he said it wasn't nothing to do with him it was something to do with paypal or something like that, also it took about 3 weeks for me to recieve my parcel

I think that's a bit of a cop out on his behalf! If you could just pay in £ sterling the normal way through ebay & paypal without having to go through his checkout process then he would get the exact amount & that would be all the you'd have to pay. Paypal would then change it into euros if that's what he wants. I have sold on ebay.com to someone in the states before & listed the price in dollars so they paid in dollars & then i had to change it to £ sterling in my paypal account. God i hope it doesn't take 3 weeks!
#29
midjet666
It says on their completion of sale thingy you can pay by bank transfer. Do you think this would be better? (Only problem is you may get charged for using it and may have to pay in Euros)


Never pay by Bank Transfer to Europe unless you know exactly what you are doing, you could end up with very high Bank Charges.
There are ways of doing them via "shared costs" but you need to research first and get it right.

You also need to trust your seller 150%.

Like I wrote before this seller is using all sorts of tricks to get round things but Ebay won't do anything because of the income he brings in.
#30
midjet666;2068742
It says you have to pay in 7 days, could you not watch the conversion rates for a few days to see if the £ gets stronger against the Euro?

Yeah i could, i know that £2.64 isn't a lot of money, but it's the principal! With ebay you should only have to pay the amount for the item you have won + p&p, they shouldn't be able to add any more!
#31
vinylandtrinkets
if he is selling in the UK i think he will have to charge VAT maybe this is the extra £2.64
you could contact him via skype??


Just went on a VAT calculator and it would be £6.91 VAT on top of the £39.51 already charged, so would total £46.42
#32
This is how much you should have paid according to xe.com.

Live rates at 2008.05.10 10:48:05 UTC
39.51 GBP = 49.8834 EUR
United Kingdom Pounds Euro
1 GBP = 1.26255 EUR 1 EUR = 0.792047 GBP
#33
Live rates at 2008.05.10 10:49:05 UTC
42.15 GBP = 53.2165 EUR
United Kingdom Pounds Euro
1 GBP = 1.26255 EUR 1 EUR = 0.792047 GBP

the amount it's charging you through paypal atm.

Just went on Paypal calculator, they're showing that converting £ to Euros is-€49.83
#34
https://www.paypal.com/uk/cgi-bin/webscr?cmd=_display-fees-outside

"Multiple Currency Transactions Exchange rate includes a 2.5% fee**
Fees for international payments Exchange rate includes a 2.5% fee**
Fees for international payments


** If your transaction involves a currency conversion, it will be completed at a retail foreign exchange rate determined by PayPal, which is adjusted regularly based on market conditions. This exchange rate includes a 2.5% spread above the wholesale exchange rate at which PayPal obtains foreign currency, and the spread is retained by PayPal. The specific exchange rate that applies to your multiple currency transaction will be displayed at the time of the transaction.

An additional international fee of 0.5% may be incurred. This fee is waived for UK sellers who have a PayPal account registered in an EU country and who receive payments in Euros from other European Union countries.

Quoted fees are inclusive of all applicable taxes; however, other taxes or costs may exist that are not paid through PayPal or imposed by us. You are liable for any telephone charges and any charges made by your internet service provider or similar or associated charges as a result of the use by you of the PayPal Service. "

It says about a 2.5% charge, but that would be less than £1, but I think the seller has to pay that not you. Also, just found this-

http://www.theregister.co.uk/2003/02/27/paypal_how_many_brits_were/

So basically paypal make up their own conversion rates, so although it shows up less on xe.com/ucc it's usually more on paypal, but with the link above, it was obviously their mistake.
#35
midjet666;2069209
https://www.paypal.com/uk/cgi-bin/webscr?cmd=_display-fees-outside

"Multiple Currency Transactions Exchange rate includes a 2.5% fee**
Fees for international payments Exchange rate includes a 2.5% fee**
Fees for international payments


** If your transaction involves a currency conversion, it will be completed at a retail foreign exchange rate determined by PayPal, which is adjusted regularly based on market conditions. This exchange rate includes a 2.5% spread above the wholesale exchange rate at which PayPal obtains foreign currency, and the spread is retained by PayPal. The specific exchange rate that applies to your multiple currency transaction will be displayed at the time of the transaction.

An additional international fee of 0.5% may be incurred. This fee is waived for UK sellers who have a PayPal account registered in an EU country and who receive payments in Euros from other European Union countries.

Quoted fees are inclusive of all applicable taxes; however, other taxes or costs may exist that are not paid through PayPal or imposed by us. You are liable for any telephone charges and any charges made by your internet service provider or similar or associated charges as a result of the use by you of the PayPal Service. "

It says about a 2.5% charge, but that would be less than £1, but I think the seller has to pay that not you. Also, just found this-

http://www.theregister.co.uk/2003/02/27/paypal_how_many_brits_were/

So basically paypal make up their own conversion rates, so although it shows up less on xe.com/ucc it's usually more on paypal, but with the link above, it was obviously their mistake.

It's weird using the currency convertor that you linked the amounts that the seller is using on his checkout before you even go to paypal aren't right
Cost of item 31.86 euros = £25.346
Postage costs 19.90 euros = £15.7617
= roughly £41.12 which even before paypal use their bogus exchange rate is higher than it should be! :?
#36
When paying with paypal, britisch pounds will be converted into EUR.


It appears to be paypal that's creaming you. not the seller.....
#37
Shengis;2069875
It appears to be paypal that's creaming you. not the seller.....

No, the seller as their own checkout that converts to euros befor you even go into paypal.... :?
1 Like #38
cheerleader
No, the seller as their own checkout that converts to euros befor you even go into paypal.... :?


Log into paypal and use the pay for items link and see what total you get there. If they have pre converted to euro's you'll end up paying their conversion AND paypals. Very naughty.
#39
Shengis;2069995
Log into paypal and use the pay for items link and see what total you get there. If they have pre converted to euro's you'll end up paying their conversion AND paypals. Very naughty.

Well done Shengis :thumbsup: when i logged into paypal & used the pay for ebay items link i could just pay the £39.51! Hooray!! Thanks, have some rep :) Won't get quidco for it now though, but worth it to make sure the seller doesn't get anymore than you win it for ;-)
Just noticed that even though i've paid it's showing as unclaimed at the moment. Let's see if they claim it or return it & want me to pay extra!
#40
Ok good it's all sorted,well yeh it's not long till you be needing it.

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