Another Argos Return Question - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Another Argos Return Question

lanc_red Avatar
6y, 7m agoPosted 6 years, 7 months ago
Bought a TV at end of October last year. It was sat in the box until January while I was waiting for house extension. Was working fine until a few weeeks ago & since has developed what I think is a dead pixel line right down the middle. Ive tried resetting and it seemed to clear it, but after a couple of hours it was back again.

I spoke to Argos Tech Support and they said they would get an engineer to repair it. Im not prepared to accept this & the only choice they then gave me was to take it back to store & speak to the manager. Ive read some stories on here that im within my rights to request a replacement or refund due to it being not up to satisfactory standards.

Im not really a complainer, but obvisouly something like this needs to be complained about. Whats the 'act' that I can produce to the manager @ the shop and any advice on how to bring up the matter.

Cheers
Other Links From Argos:
lanc_red Avatar
6y, 7m agoPosted 6 years, 7 months ago
Options

All Comments

(17) Jump to unreadPost a comment
Comments/page:
#1
Of course it is not of satisfactory standards. Quote:
Sale of Goods Act 1979 s1 (if memory serves)

EDIT:
http://www.opsi.gov.uk/acts/acts1994/ukpga_19940035_en_1
#2
There isn't when this happened to me, fault just over 28 days, I wanted a replacement was told no it must be repaired. 3 repairs later I got my replacement/refund after contacting a solicitor and TS.

This TV is now 8 months old since purchase don't forget, regardless if it's only been used for four months. You will struggle to "demand" anything if they are offering repair, anything else the onus is on you to prove as it's over 6 months. So phone consumer direct. The retailer has to offer a refund, repair or replacemnt at thier choosing, they have offered one of the above.

SOme managers maybe more sympathetic than others.....
#3
they are fulflilling their obligations.....
#4
i may get an engineer to it then, if it is dead pixels then there not much hes gonna be able to do other than request a replacement...
#5
casparwhite
they are fulflilling their obligations.....


:thumbsup:

You might want to read this

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/electrical/

A user friendly version of your rights, note point three, as you have used the item more than a few times and have had significant time to inspect the product. They are well within thier rights to offer a repair first.
#6
lanc_red
i may get an engineer to it then, if it is dead pixels then there not much hes gonna be able to do other than request a replacement...


just let them do the repair and see what happens , more than likely they wont be able to fix it and you will get a replacement anyway

paying for an engineer is a waste of money
#7
tinkerbell28
:thumbsup:

You might want to read this

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/electrical/

A user friendly version of your rights, note point three, as you have used the item more than a few times and have had significant time to inspect the product. They are well within thier rights to offer a repair first.


why would i need to read that exactly:?:

i said they are fulfilling their obligations by offering a repair
#8
casparwhite
why would i need to read that exactly:?:

i said they are fulfilling their obligations by offering a repair


I meant the op.
#9
yeh i just thought that i was within my rights to request a replacement due to it not being fit for purpose etc. i understand that because ive had it for x months thats not the suppliers fault, but i was just emphasising that its only been used for less than 5 months....

cheers
#10
lanc_red
yeh i just thought that i was within my rights to request a replacement due to it not being fit for purpose etc. i understand that because ive had it for x months thats not the suppliers fault, but i was just emphasising that its only been used for less than 5 months....

cheers


Yeah they can try and repair it first.
#11
tinkerbell28
I meant the op.


lol sorry didnt look like that

lanc_red
yeh i just thought that i was within my rights to request a replacement due to it not being fit for purpose etc. i understand that because ive had it for x months thats not the suppliers fault, but i was just emphasising that its only been used for less than 5 months....

cheers


yeah they can insist on a repair im afraid.....just go with it mate argos are 1 of the easy retailers to deal with........speak to the engineer when he comes he prob just request replacement if you look after him.....cups of tea etc :lol:
#12
casparwhite
speak to the engineer when he comes he prob just request replacement if you look after him.....cups of tea etc :lol:


i thought that!!
#13
tinkerbell28
There isn't when this happened to me, fault just over 28 days, I wanted a replacement was told no it must be repaired. 3 repairs later I got my replacement/refund after contacting a solicitor and TS.

This TV is now 8 months old since purchase don't forget, regardless if it's only been used for four months. You will struggle to "demand" anything if they are offering repair, anything else the onus is on you to prove as it's over 6 months. So phone consumer direct. The retailer has to offer a refund, repair or replacemnt at thier choosing, they have offered one of the above.

SOme managers maybe more sympathetic than others.....


What has 6 months got to do with it ?. (maybe in EU law but in UK law Soga applies first 6 months should have nothing to do with it.
#14
dontasciime
What has 6 months got to do with it ?. (maybe in EU law but in UK law Soga applies first 6 months should have nothing to do with it.


What I meant was he will get a repair/replacement/refund at the 6 month point, he will be offered the same, usually in this order, repair, replacement, refund.

If he wanted to "demand" things from the retailer the burden of proof would be on him to prove it's not satiscatory, was inherently faulty, whatever, they have met thier obligations by offering a repair first, as it's over 6 months old.
#15
tinkerbell28
What I meant was he will get a repair/replacement/refund at the 6 month point, he will be offered the same, usually in this order, repair, replacement, refund.

If he wanted to "demand" things from the retailer the burden of proof would be on him to prove it's not satiscatory, was inherently faulty, whatever, they have met thier obligations by offering a repair first, as it's over 6 months old.


But is that from EU law not UK law which is why I asked ?


1
Implied term about quality .(1)
In section 14 of the [1979 c. 54.] Sale of Goods Act 1979 (implied terms about quality or fitness) for subsection (2) there is substituted— .
“(2)
Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality. .
(2A)
For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances. .
(2B)
For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods— .
(a)
fitness for all the purposes for which goods of the kind in question are commonly supplied, .
(b)
appearance and finish, .
(c)
freedom from minor defects, .
(d)
safety, and .
(e)
durability. .
(2C)
The term implied by subsection (2) above does not extend to any matter making the quality of goods unsatisfactory— .
(a)
which is specifically drawn to the buyer’s attention before the contract is made, .
(b)
where the buyer examines the goods before the contract is made, which that examination ought to reveal, or .
(c)
in the case of a contract for sale by sample, which would have been apparent on a reasonable examination of the sample.” .
(2)
In section 15 of that Act (sale by sample) in subsection (2)(c) for “rendering them unmerchantable” there is substituted “making their quality unsatisfactory”.


In other words where does it say that after 6 months etc ?

In the act (which section or where is the document that shows this)
#16
It's ok I found it it's in the 1979 ammended one.

Goverment sites seem to not want to let you look at this doc or my internet is going crazy
#17
called up argos and accepted a repair. they have sent an independant repair company out today to asses the problem. basically its a dead line of pixels just off center of the screen.

the repair company has requested a new screen, not a new TV and will fit in a couple of weeks. now my question is, where do I stand with the warranty of the TV? am I entitled to a further 12 months for the screen?

really didnt want a repair just wanted a replacement......

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!