I signed up with Betfair yesterday in order to place some bets on the Grand National. I used a promotion code FTB125 that I found on this forum (it is also stated on their website) when signing up, which entitles you to £25 in free bets when you bet £25 or more on one bet or a series of bets.
I e-mailed Betfair to enquire where my £25 was as it hasn't been credited to my account yet and got this response:
Thank you for your e-mail.
As it is also mentioned in the Terms & Conditions the bonus code
FTB125 is for bets which are placed on football. Therefore
unfortunately you are not eligible for the bonus which you would be
able to bet on The Grand National.
Please do not hesitate to contact us if you have any further
Helpdesk Tel: 0870 0110 444
Helpdesk Fax: 0870 0110 555
Eire Tel: 1 - 800 944 000
Australia Tel: 1- 800 644 738
Free Fax (Australia) 1 - 800 068 593
International: +44 20 8834 8060
I can't find any where on the terms and conditons mentioning that you had to place your first bets on football. Has anyone else had this problem? What should I do?