Another ebay help question, help appreciated. - HotUKDeals
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Another ebay help question, help appreciated.

hdixon85 Avatar
8y, 3m agoPosted 8 years, 3 months ago
I bought an item and it has advertising on the back, not as described, I even sent them an email before asking if there was any and they said no.
I have emailed the seller a number of times, they are still trading and leaving people feedback so I know they are online.
Basically as I heard nothing I opened a paypal dispute and paypal say I can send it back for a refund but I have to pay for the return postage and have to send it recorded.
It seems very unfair that I have to pay return postage as it wasn't my fault, is there anything I can do about it?
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hdixon85 Avatar
8y, 3m agoPosted 8 years, 3 months ago
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1 Like #1
afraid not, paypal have always had that claus!
1 Like #2
I thought this was going to say;

I bought a swing off E-bay but got a chair lol

Leave negative feedback either way but I think they have to pay for your return postage costs if the item isn't as described, i'm not sure how you will go about that though
1 Like #3
My advise won't be really nice to the sellers but it can save you money.
The only way you can get your refund is sent item by recorded delivery back to the seller which can be really expensive due to the size or if even need to use a currier.
You can be very bad by sending a letter to the seller by recorded delivery - and put the tracking number in the dispute with paypal.
Paypal only need a tracking umber and they can not proof what item has been sent.
If the sellers did not treat you nicely why should you???

Good luck

P.S. do not delay with the despute with paypal as there is also an expiry day for it ;(
#4
RedIron
I thought this was going to say;

I bought a swing off E-bay but got a chair lol

Leave negative feedback either way but I think they have to pay for your return postage costs if the item isn't as described, i'm not sure how you will go about that though


Hehe, sorry to dissappoint.
I haven't left feedback yet, I'm really hoping the seller will get his act together and start being helpful though it's been over 2 weeks.
Paypal are saying I have to pay the return postage - for the sellers mistake/fault/lie. Seems crazy and very unfair.
#5
obernst
My advise won't be really nice to the sellers but it can save you money.
The only way you can get your refund is sent item by recorded delivery back to the seller which can be really expensive due to the size or if even need to use a currier.
You can be very bad by sending a letter to the seller by recorded delivery - and put the tracking number in the dispute with paypal.
Paypal only need a tracking umber and they can not proof what item has been sent.
If the sellers did not treat you nicely why should you???

Good luck

P.S. do not delay with the despute with paypal as there is also an expiry day for it ;(


Clever. Maybe, but I just feel very bad doing that, as a seller I would be very pee'd off. I want to keep it nice/clean but think it's unfair at the mo and annoyed.
Does recorded not have weight/dimensions logged in by the post office?
#6
hdixon85
Clever. Maybe, but I just feel very bad doing that, as a seller I would be very pee'd off. I want to keep it nice/clean but think it's unfair at the mo and annoyed.
Does recorded not have weight/dimensions logged in by the post office?


i was working with ebay before - that's why i know that some of the sellers are not nice at all - have never done it myself but thought it can be a good idea.
when you sent the item by recorded delivery it has not got any dimentions- only where you sent the item and your address as well.
Also check with paypal if they accept royla mail recorded delivery tracking number as they did not one year ago ;(
but it won't cost much to send a small item by parcelforce, anc, interlonk or another currier
1 Like #7
Have you tried getting contact details and perhaps telephoning the seller instead?
#8
obernst
i was working with ebay before - that's why i know that some of the sellers are not nice at all - have never done it myself but thought it can be a good idea.
when you sent the item by recorded delivery it has not got any dimentions- only where you sent the item and your address as well.
Also check with paypal if they accept royla mail recorded delivery tracking number as they did not one year ago ;(
but it won't cost much to send a small item by parcelforce, anc, interlonk or another currier


Thanks. Paypal says it has to be royal mail recorded delivery. It's not a big item, it's not that expensive (£8ish), but the mistake was unavoidable especially when I asked the seller specifically if there was anything on the back and I can't believe the seller hasn't replied as they are currently selling things so are obviously online, if on holiday I would understand, just ignoring me is plain rude.
Thanks for your help, I've repped you and the other guys that left comments.
#9
cathy26
Have you tried getting contact details and perhaps telephoning the seller instead?


No I hadn't, that's a great idea, will do that tomorrow and see what he says.
#10
i agree the return postage thing is disgusting-have been caught out myself the same. Is interesting thought to just send a letter recorded...lol-worth a try if you get nowhere anyway-and i think if they ignore you it would be a fair way to resolve the matter!
#11
obernst;2882154
You can be very bad by sending a letter to the seller by recorded delivery - and put the tracking number in the dispute with paypal.
Paypal only need a tracking umber and they can not proof what item has been sent.


louloo;2882470
i agree the return postage thing is disgusting-have been caught out myself the same. Is interesting thought to just send a letter recorded...lol-worth a try if you get nowhere anyway-and i think if they ignore you it would be a fair way to resolve the matter!


hdixon85;2882166

Does recorded not have weight/dimensions logged in by the post office?


Yes recorded proofs are now on a printed receipt from the post office it has the weight and also how much you paid for it on it, I dont know whether paypal would follow this up with royal mail to confirm the details tally or not though, probably not as they are quite lazy and only do what they need to do, and no more, so they would probably see the tracking number and that would be all they need before doing the refund.

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