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Another Ebay/postal problem

littlesheepy Avatar
6y, 9m agoPosted 6 years, 9 months ago
In all the years i've been using ebay i've never had this problem before and now it's happened twice in the same week!
I've had 2 recorded delivery parcels returned to me as they've not been collected by the buyer.
The first came back on Tuesday. I emailed them straight away and again today and have heard nothing. I've also just tried to phone them using the phone number ebay supply for them and it's a dead line.
The 2nd has come back today and i've emailed them straight away. No reply as yet and no answer on their phone.
Does anybody have any idea what on earth i am supposed to do if they do/don't get back in touch? Refund the money not inc. postage (£3 odd on each - items worth between £10 -£15) refund it all, ask them to pay for postage again if they want it?? I have no idea and any help would be most appreciated. I've tried phoning ebay and after 25 mins on hold gave up and have asked elsewhere to no avail.
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littlesheepy Avatar
6y, 9m agoPosted 6 years, 9 months ago
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1 Like #1
I would refund nothing until they contact you. You have tried to post and done the right thing. You will obviously also have to pay auction fees. Give it a month and then relist IMO
1 Like #2
I Think you should refund item price only ( do not include postage ). be quick. If they dispute through paypal then you can only do full refund and you will lose the postage. Doesn't make sense I know but paypal / ebay is always on buyer side even when they screw the seller.
#3
you could always get their contact nfo including phone number (ebay can email you the details) and give them a phone call
#4
zannaz82;7901464
I would refund nothing until they contact you. You have tried to post and done the right thing. You will obviously also have to pay auction fees. Give it a month and then relist IMO

Thanks :thumbsup:
At the minute i just haven't a clue what to do. Particularly if they don't contact me at all, as to whether i'm expected to refund and to what degree? I've got a funny feeling that the buyer of the 1st one that came back isn't going to contact me at all. Especially as the phone line is dead and they've already nont questioned as to why it's not gotten to them in 2 weeks :oops:
#5
teshnit;7901514
you could always get their contact nfo including phone number (ebay can email you the details) and give them a phone call

As stated in the OP, i've already done this. No answer on one, dead phone line on another :thumbsup:
#6
meshosa;7901485
I Think you should refund item price only ( do not include postage ). be quick. If they dispute through paypal then you can only do full refund and you will lose the postage. Doesn't make sense I know but paypal / ebay is always on buyer side even when they screw the seller.

That was my first thought but then wasn't sure that if they compained or took offence, as to where i'd stand (eg. paypal and ebay) in keeping the postal charges and whether i'm likely to get negative feedback from it?
1 Like #7
teshnit
you could always get their contact nfo including phone number (ebay can email you the details) and give them a phone call


if you look he has called them, and its difficult like someone says paypal could make you refund it all but surely if you tell paypal you're willing to post it to them again if they pay postage then they should find in your favour.
1 Like #8
littlesheepy
Thanks :thumbsup:
At the minute i just haven't a clue what to do. Particularly if they don't contact me at all, as to whether i'm expected to refund and to what degree? I've got a funny feeling that the buyer of the 1st one that came back isn't going to contact me at all. Especially as the phone line is dead and they've already nont questioned as to why it's not gotten to them in 2 weeks :oops:


its happened to me too-the lady was in hospital-must have been sudden-i emailed her i had the pacel and what should i do with it-she eventually replied to charity shop it...i would just hold on-email them and then wait. If they claim not recd you have proof of postage?

if you refund them i dont think they can neg you as theyre in ebays eyes a npb...i dont think it will show in your scores..
#9
Emzy81;7901542
if you look he has called them, and its difficult like someone says paypal could make you refund it all but surely if you tell paypal you're willing to post it to them again if they pay postage then they should find in your favour.

Thanks. ('she' ;) hehe):thumbsup:
#10
remember if they leave negative you can reply to it stating what actually happened, to be honest if they haven't questioned where it is I doubt they are ever going to contact you.
#11
plumberman01;7901548
its happened to me too-the lady was in hospital-must have been sudden-i emailed her i had the pacel and what should i do with it-she eventually replied to charity shop it...i would just hold on-email them and then wait. If they claim not recd you have proof of postage?

if you refund them i dont think they can neg you as theyre in ebays eyes a npb...i dont think it will show in your scores..

Glad it's not just me. Haven't been able to find anyone that's had it happen before so far :thumbsup: It was sent recorded delivery, so there is proof of postage, but online now says 'being returned to sender' - however, i've not had to sign for either of them back :oops:
#12
oops my bad sorry, yeh either refund the item price or all of it if you feel like you dont want the hassle of a paypal dispute if the buyer ever bothers to dispute it
#13
tinkerbell28
So what your hoping is to keep money and item? Ofc you should refund to a degree, what I would do if it were me, is contact the buyers and give them 24 hours to respond, if they want the items sending out again they will have to pay postage again.

If they refuse or don't answer then refund minus postage and relist. The buyer in q, could be ill, on holiday anything, people do order stuff knowing they will be away, which I don't get.


yep thats true they could be ill, also strangely on holiday, I would do what tinkerbell has said and refund minus postage and claim your fees back via ebay (if possible?)
#14
tinkerbell28;7901556
So what your hoping is to keep money and item? Ofc you should refund to a degree, what I would do if it were me, is contact the buyers and give them 24 hours to respond, if they want the items sending out again they will have to pay postage again.

If they refuse or don't answer then refund minus postage and relist. The buyer in q, could be ill, on holiday anything, people do order stuff knowing they will be away, which I don't get.

No not at all. Just not sure if to refund now without hearing back minus postage (pref. don't want to be out of pocket of postage too if i do refund, especially as one is a book and nearly half of the price was the postal fees!) or if i'm expected to refund all. OR if i wait and don't hear back what to do? If i hear something back from either of them, i'll obviously try and go with what they have to say and ask for further postage to be paid. It's the not hearing back from them i'm more unsure about :thumbsup:
#15
Emzy81;7901574
remember if they leave negative you can reply to it stating what actually happened, to be honest if they haven't questioned where it is I doubt they are ever going to contact you.

True. More worried about refunding them and where i stand with ebay/paypal etc. than the feedback :thumbsup:
#16
Emzy81;7901590
yep thats true they could be ill, also strangely on holiday, I would do what tinkerbell has said and refund minus postage and claim your fees back via ebay (if possible?)

Not sure if i can claim fees back if i keep the postage charge? as it'll class them as having part paid?
1 item was free p+p, so p+p was included in sale price. The other was sale price + postage :)
#17
littlesheepy
Not sure if i can claim fees back if i keep the postage charge? as it'll class them as having part paid?
1 item was free p+p, so p+p was included in sale price. The other was sale price + postage :)


Then with the free p&p you can't keep the postage cost as it was free p&p meaning that there was no postage cost to them so you can't suddenly charge it them now. So they need a full refund, so if you do that and refund just the item sale price on the other one I guess you could claim back fees?
#18
tinkerbell28;7901648
If you have sent recorded, you will have proof you sent them, and that they were delivered and unclaimed as it will say they are being returned online.

So you could argue with paypal a partial refund minus postage is acceptable which would be acceptable, tbh I'd just refund what was on the listing for postal costs........as if you don't refund the whole item cost pp would regardless if some of it went to p&p.

I have that much lol I'm really starting to hate ebay. It's just not fun anymore lol :?
Think i'd better hang on and keep my fingers crossed :thumbsup:
#19
Emzy81;7901653
Then with the free p&p you can't keep the postage cost as it was free p&p meaning that there was no postage cost to them so you can't suddenly charge it them now. So they need a full refund, so if you do that and refund just the item sale price on the other one I guess you could claim back fees?

That's true :? That's the one that was returned today and who's phone just isn't answered, so i'll keep hoping for that one! Shame tho, as even if claim fees back and relist it, i'm going to end up out of pocket for it after more postage costs :thinking:
#20
Emzy81
Then with the free p&p you can't keep the postage cost as it was free p&p meaning that there was no postage cost to them so you can't suddenly charge it them now. So they need a full refund, so if you do that and refund just the item sale price on the other one I guess you could claim back fees?


whichever way you look at this the seller shouldnt be out of pocket. Email buyers-say tried contact by phone i have your item returned what would you like me to do with it? and wait:thumbsup:

dont refund anything esp as one was free postage. It is not your fault they failed to collect items.
#21
plumberman01;7901696
whichever way you look at this the seller shouldnt be out of pocket. Email buyers-say tried contact by phone i have your item returned what would you like me to do with it? and wait:thumbsup:

dont refund anything esp as one was free postage. It is not your fault they failed to collect items.


Thanks. Would like to think i'm not going to be £6 odd plus fees out of pocket if i can help it :thumbsup:
#22
At last, one parcel sorted without too much of a problem but the other chap has finally got back to me and doesn't want to pay the £3 for it to be reposted to him as he's 'recently lost his job' and if i can't resend them free he would like a refund.
Rather than be out of pocket resending it or me refunding him minus postage and him claiming it back via paypal anyway, i was thinking of refunding his money via paypal and then claiming my listing fees back via ebay/non payment type thing. Anybody know before i start trying to do it and getting myself into a mess, if this is possible or any siggestions of a better way of doing it?

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