I thought I was pretty clued up around misprices etc (no contract entered into until payment has been taken etc etc) but this one is a bit different so I'm not entirely sure...
I purchased 4 cases of wine from an online store. Eash case was advertised as having 12 bottles in each. What I received was 4 cases with 6 bottles each. I.e. I ordered 48 bottles, I received 24. My card has been charged the full amount.
When I queried this with the retailer, I was told that there was an error on the website and it was only meant to be 6 bottles in each case. I have been offered a refund of 50% of the total but I said I wanted my other 24 bottles. The problem is that that particular line is now out of stock and they won't be getting any more.
So where do I stand when the retailer can't fulfil the order, but has already charged for it? I think they should source something similar and send that instead but I don't know how I stand legally.
Can anyone advise?