Well I am normally a person who can give very good advice on all things ebay - but when it comes to my own problems.... not a chance
I bought a computer costing over £444.50 with delivery, it was being built from scratch so I allowed some time for them to send it. 4 weeks to be exact.
At this point I'd like to add I checked the feedback first and the only hang up was slow delivery, hence why I waited so long. They also had an online store and are a registered company, so I thought my money was in safe hands.
I emailed them 2 days ago to ask when I can expect the delivery, to which they replied that the 'PC went out as normal after you paid and got returned back to *company name*, you need to e-mail support to resolve this issue and get it sent back out etc'.
So I emailed support saying that I had never received a delivery, that I had no notification of delivery, and no one contacted me to tell me that it had been returned, and could they please contact me as soon as possible to resolve this.
I received an email this morning in which they tell me that ANC tried to deliver it, returned it, and I must pay for redelivery (which is £34.50).
Well I have a few issues with this. How do I know they sent it in the first place and they arent trying to scam me for more money? There is someone in my house EVERY day so theres no chance I missed a delivery. Why wasnt I notified before it was returned if it was supposed to be by a proper delivery service? Why wasnt it re-delivered, if it was ever sent? The list goes on!
In my mind I have paid my money and they have a contract with the delivery agency - not me. I have no proof that they even sent it out in the first place, and to top that they told me today tht they recieved it back at the end of last month. Well if that was the case, why didnt they contact me in the last 2 weeks to tell me my £400 computer is sitting in their warehouse?:x
All things presented I'm not sure I can believe their story about delivering it.
I paid through Paypal on my credit card - luckily!
What would you do?
Where do I stand?
Should I pay for re-delivery?
And help with this one much appreciated! When it happens to you, your mind goes blank!