Any Computer/Internet experts? Help urgently needed please. - HotUKDeals
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Any Computer/Internet experts? Help urgently needed please.

emmad Avatar
8y, 4m agoPosted 8 years, 4 months ago
I've been having problems accessing the net through internet explorer(kept saying unavailable), so i've tried downloading version 7 from microsoft. Reason for needing IE is to get security updates for my pc cos it keeps trying to do it through IE but wouldn't let me connect through it for some reason. Anyway, now i've downloaded the new version, when I try to install it, it says " Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer". Sorry for waffling on but what the hell does this mean? I'm totally lost and clueless as how to get IE running on my PC. Any help would be greatly appreciated.
emmad Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
Right click my computer then Manage.
Select Services and look down the list and make sure Cryptographic Services is started.
If not start it manually and try again. Might work, might not......
#2
Do you have a firewall enabled on your PC? If so, disable & try connecting. Let us know the results & we can go from there.
#3
Shengis
Right click my computer then Manage.
Select Services and look down the list and make sure Cryptographic Services is started.
If not start it manually and try again. Might work, might not......


Good call Shengis.

Do that then let us know if it worked. If it has worked then you gotta wonder why the Cryptograhic service has been stopped. The fact you cant get internet could also be a bad sign..

Are you certain you have no virus? Sorry, i know everything is always 'check for viruses' but it sets alarm bells ringing when security services are disabled...

BFM
#4
if you do have a firewall, does it happen to be zonealarm? if so then you might have been affected by a problem caused by a recent windows update. the fix for that issue is simple, you can temporarily lower the internet firewall to medium. this will give you back internet access, then you can d/l the newest version of zonealarm which isn't effected. install that and then you can increase the firewall level again


hth
#5
I did what Shengis said(it was already marked started so i restarted it, but it's not made a difference.

This is what it says when the IE page loads:

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

EDIT: I'm using panda internet security, i've just disabled it and it's now loading Internet Explorer. Any ideasa how i can get it to work with the panda running?

PS THanks all for your help.

It's still syaing same as b4 when i try to install the updated IE. Totally baffled
#6
Didn't think my solution would work as its a service that should be on all the time. Anyway.. Have you got Panda AND windows firewall active at the same time? That may be causing the problem. Another long shot but......
#7
i'm guessing that panda has the same issue as zonealarm. try d/l the latest version and installing that

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