any help on data protection act pls - HotUKDeals
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any help on data protection act pls

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hi all, was hoping someone may be able to help. i used to work in a bank so i know data protection is kind of serious but has been so long cant remember the ins & outs. my problem is i got a cal…
Jimston Avatar
7y, 4m agoPosted 7 years, 4 months ago
hi all, was hoping someone may be able to help. i used to work in a bank so i know data protection is kind of serious but has been so long cant remember the ins & outs.

my problem is i got a call earlier today from a company i use but they thought i was another customer, then when i got talking to the woman all my contact info was on someone elses record. I am really not happy about this as what if they have given my personal info to someone else without me knowing ! surely this is breaking some serious rules. this is the 3rd prob i have had with this company in the last couple months and it is the final straw

anyone any suggestions what i could do ?

no point writing speaking to manager etc did this with previous prob and got no response.

thanks for any help.
Jimston Avatar
7y, 4m agoPosted 7 years, 4 months ago
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#1
contact head office?
1 Like #2
http://www.ico.gov.uk/what_we_cover/data_protection.aspx

you may want to check information governance as well
#3
I went to my local bank to open an account for my youngest when she was born. I had to take her birth certificate with me and i was told they would keep it to photocopy and i could collect it later the same day. When i went to collect it they gave me someone elses entirely! I hadnt even asked, just walked up to the counter and the clerk handed me someones birth certificate. Bit careless if you ask me
#4
4lyons09
contact head office?


its a local company only 2 branches so no head office to speak of, but thanks for helping
#5
Alfonse
http://www.ico.gov.uk/what_we_cover/data_protection.aspx

you may want to check information governance as well


helpful link thanks, i think they have broken a rule as they have held/used my information without adequate security i would assume, although also says on the site they wont do much other than slap of the wrist and talk to the company. but thanks this was a helpful link, have added you some rep
#6
pinkkitty2007
I went to my local bank to open an account for my youngest when she was born. I had to take her birth certificate with me and i was told they would keep it to photocopy and i could collect it later the same day. When i went to collect it they gave me someone elses entirely! I hadnt even asked, just walked up to the counter and the clerk handed me someones birth certificate. Bit careless if you ask me


thats really bad, also cant believe it takes someone more than 30 seconds to use a photocopier, guess they can be really tricky machines LOL
#7
From here: http://www.ico.gov.uk/complaints/data_protection.aspx

Before you complain to us

First, tell the organisation concerned and give it an opportunity to put things right. Many data protection problems can be solved quickly without us getting involved. You can call our helpline on 08456 306060 or 01625 545745 for advice to help you to solve the problem.


What happens if I cannot solve the problem myself?

If you have contacted the organisation about the problem but have been unable to solve it, we may be able to help.

If necessary, we will look into your complaint. If we think the law has been broken, we can give the organisation advice and ask it to solve the problem. In the most serious cases we can order it to do so.

We cannot award you compensation or punish an organisation for breaking the law. Our main aim is to get the organisation to change the way it works so that it handles personal information properly in the future.
Supporting evidence

You will need to provide us with information in support of your complaint otherwise it may not be eligible for further consideration. Our complaint form explains the kind of information we need, but if you are unsure please call our Helpline on 08456 30 60 60.
Make your complaint
[LIST]
[*] By post: If your supporting evidence is in hard copy, you can fill in the Word version of our complaint form, print it out and post it to us with your supporting evidence.

Data Protection Act complaint form (Word version for submission by post).
[*] By email: If all your supporting evidence is available electronically, you can fill in our our online complaint form.

When completing the form, please avoid using the following characters: < , >, %, ~, & or ^. These characters are currently blocked by our website for security reasons, and may prevent your form from being submitted.

Information included in the form and any supporting evidence will be sent to us by email. Please remember that email messages can be intercepted.

Data Protection Act complaint form (for submission by email).[/LIST]
banned#8
key phrase in the OP

"what if"

What if the sky fell in? What if the world ended tomorrow?

Contact them again and get them to update your records - you cant get on your high horse and start banging the drum about "what if"
#9
What are you looking to get out of this? :whistling:

If they're that bad, stop using them?
banned#10
aardvarking
What are you looking to get out of this? :whistling:



com-pehn-say-shun...............
#11
dimebars
key phrase in the OP

"what if"

What if the sky fell in? What if the world ended tomorrow?

Contact them again and get them to update your records - you cant get on your high horse and start banging the drum about "what if"


my records are correct but it the other womans records that arent, they called me and started talking to me as if i was their other customer so i now know her name work number address and car details because my phone numbers had been put in her records so there would be no way of know if they have donbe this with other records.
#12
aardvarking
What are you looking to get out of this? :whistling:

If they're that bad, stop using them?


i havent used them for ages for this reason but once they have your info they can hold it for something like 7 years so i am screwed for a while yet. i dont want compensation i just wanted to hit them a little where i hurts to make sure they start paying attention to what they are doing.
#13
Cant hold it for 7 years if there is no reason to - they need a reason to hold personal info once you leave

Why dont you phone the woman if yo uhave her work number and let her know so she can sort it?

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