I woud be grateful for an opinion on this. My brother bought some club tickets from a company via a phone line. He was ill and called in advance and was told he would get a refund (verbally). However when it came down to it they reneged on what they had agreed on the phone and referred him to their website and its terms and conditions regarding refunds. They did not mention these at any point when my brother booked the tickets on the phone or even the fact they had a website - my brother had been given the phone number from a colleague and did not even know they had a website. Any idea what his rights are? Surely he can't be bound by T's and C's which were not drawn to his attention/he was not aware of? Thanks in advance.