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Any Vista pros in the house?

angelkelly Avatar
7y, 7m agoPosted 7 years, 7 months ago
I have a teensy weensy problem with my lappy... Windows wont load :(

I have googled the issue and tried a whole host of things, its looking like I am getting close to a fresh OS install as I am fast running out of options... however I have work files on the PC I desperatley need.

Anyone care to help a maiden in distress try and recover the seemingly unrecoverable?
angelkelly Avatar
7y, 7m agoPosted 7 years, 7 months ago
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1 Like #1
Gonna need more information as to why it won't load... error messages, how far does it go before not booting completely, etc.

As a last resort you will be able to take out the hard drive from the laptop and connect it upto another computer to get the files off it.
(You'll need the right cables etc obviously)
#2
Just to make it easier heres what I have tried so far to repair the PC:

tried system restore
loaded the Vista disk but it wont let me 'upgrade' to repair the problem: it only gives me the option of a complete fresh install
loaded the drivers disk and ran all tests but nothing came up wrong
tried booting from HD/ NIC/ in safe mode etc
tried last known good configeration
no valid back up file to restore from back up
tried start up repair
tried bcdedit

My lappy shut down during a Vista update and I havent been able to get it back up since.

Edit:
Thanks Babbabooey!

I switch it on, and it goes through the usual screens - just bfore Vista should load it goes into start up repair or asks me whether I want to start windows normally or in safe mode.

1 example of an error I have had is: the instruction at 0x73ed060 a referenced memory could not be found.

However this has only appeared once, other times there are no error messages as such, just that the repair console can find nothing wrong / cant fix the issue.

Possibly looking like connecting the hard drive up to another PC is going to be the way to go. Is it easy enough for anyone to do? I'm not a PC novice by any stretch but dont want to 'break it' even more - lol
1 Like #3
What I'd do is grab a Linux live CD, such as Ubuntu. Boot with that, whip all your important files off onto a portable drive and do a full format/reinstall. :thumbsup:
#4
A tip for future if you do a fresh install partition the drive in two parts ie 20-30 gig for windows and store all your documents in the other one and copies of any program installation files, I do this then when I want to re-install windows all the files are in place so I just point the my documents link at the documents folder on the second partition, takes around 90 minutes for me to do a fresh install including all my programmes.

Plus if the OS does fail your files are safe.
1 Like #5
IF the data you need is in the partition other than the vista partition, you can reinstall vista

othewise the only way is to take out the hrddisk as previous reply suggested
#6
harlzter
A tip for future if you do a fresh install partition the drive in two parts ie 20-30 gig for windows and store all your documents in the other one and copies of any program installation files, I do this then when I want to re-install windows all the files are in place so I just point the my documents link at the documents folder on the second partition, takes around 90 minutes for me to do a fresh install including all my programmes.

Plus if the OS does fail your files are safe.


+1 for having the OS and personal files stored in different places.
Add into that Acronis True Image and once you've setup the PC how you like it and take an image, if things then go wrong you can be back up and running in about 20 minutes, personal files untouched.
#7
Babbabooey
+1 for having the OS and personal files stored in different places.
Add into that Acronis True Image and once you've setup the PC how you like it and take an image, if things then go wrong you can be back up and running in about 20 minutes, personal files untouched.


+1
#8
Had to sort out a Vista problem recently on a new Dell PC after a Service Pack update . PC would'nt load Vista and gave a BSOD and just looped over and over again . Because there was so much stuff to get off the drive , I removed it and linked it to another PC . I formatted C:\ drive and left the hidden partition with the OS , but it still wouldn't install Vista .The customer went out and bought a new Vista disk , I formated the whole 500GB drive and new Vista installed perfectly and now works fine . I just hate these new Pc's with hidden partition's , it was much better in the old days of a separate OS disk . I'm not sure what's causing the problem with your PC , but do get your data off first before re-installing your OS . Do you have a recovery disk ? or is the OS on a partition . I would say a fresh install is the only option here though .
#9
You guys are awesome thanks!

Great tips for retrieving my files and to make my life easier in future if it ever happens again.

Repped :)
#10
ricko
Had to sort out a Vista problem recently on a new Dell PC after a Service Pack update . PC would'nt load Vista and gave a BSOD and just looped over and over again . Because there was so much stuff to get off the drive , I removed it and linked it to another PC . I formatted C:\ drive and left the hidden partition with the OS , but it still wouldn't install Vista .The customer went out and bought a new Vista disk , I formated the whole 500GB drive and new Vista installed perfectly and now works fine . I just hate these new Pc's with hidden partition's , it was much better in the old days of a separate OS disk . I'm not sure what's causing the problem with your PC , but do get your data off first before re-installing your OS . Do you have a recovery disk ? or is the OS on a partition . I would say a fresh install is the only option here though .


Unfortunatley no recovery disk, although there is a recovery partition but isnt big enough to install the OS to that (if thats even possible and would work to let me retrieve my files 'normally'.

Theres not a huge amount of data on it, but the stuff thats on it is pretty critical to my work which is a bummer.

Will check if I am still within warranty before I start removing hard drvies (but if its the only way then so be it), the linux option is looking pretty good right now
1 Like #11
Babbabooey;5367927
+1 for having the OS and personal files stored in different places.
Add into that Acronis True Image and once you've setup the PC how you like it and take an image, if things then go wrong you can be back up and running in about 20 minutes, personal files untouched.



I like to play with "customised versions" of windows so an image isnt much good to me but I did use to do that, I just use the lappy during an install, plus back all documents/files up on an external drive that I keep in my parents safe so in case something happens like a fire here my files are safely elsewhere, then I back my parents pc up and keep it in one of our safes.
#12
angelkelly;5367979
Unfortunatley no recovery disk, although there is a recovery partition but isnt big enough to install the OS to that (if thats even possible and would work to let me retrieve my files 'normally'.

Theres not a huge amount of data on it, but the stuff thats on it is pretty critical to my work which is a bummer.

Will check if I am still within warranty before I start removing hard drvies (but if its the only way then so be it), the linux option is looking pretty good right now


The linux is the option i would use, its got disc burning software built in so if you dont have an external drive you can use cd's/dvd's.
#13
harlzter
The linux is the option i would use, its got disc burning software built in so if you dont have an external drive you can use cd's/dvd's.


Ok, you officially rock!

I was just checking ebay for external hard drives! lol
#14
angelkelly
the linux option is looking pretty good right now


With that you'll just need to download and burn (or borrow) a live CD and make sure your machine's set to boot from CD (should be an option in the bios). Once booted any recent Linux distro (like the Ubuntu link I added earlier) should recognise your Vista NTFS partition straight away, then if you have a portable HDD to hand plug in in and it should be a simple drag and drop operation from there - or you can even burn your stuff to DVD/CD if you don't have a portable drive to hand.

If you do use ubuntu and come across any problems there are forums here: http://ubuntuforums.org/ which should answer any questions.

EDIT: looks like harlzter beat me to the CD/DVD option :-)
#15
Ive just had a vista problem - turns out it was a stick of my RAM causing a re-boot loop and bluescreens
#16
4 days of searching techie forums and googling, trying every 'fix' offered up and you guys managed to help me in 10 mins *gob smacked!*

:thumbsup:
#17
i wouldnt even bother with an external hd
Would just boot ubuntu....select that you want to try it without installing
mount the harddrive...copy all your files to a usb stick.
Format and start again :)
#18
:oops: Nero wont play with me (and by play I mean burn)

Just shoot me now and put me out of my misery! lmao
#19
#20
angelkelly;5368052
4 days of searching techie forums and googling, trying every 'fix' offered up and you guys managed to help me in 10 mins *gob smacked!*

:thumbsup:


What was the cure/problem then?
#21
Well I am going on the premise that the cure will be to run the linux, remove my files to a USB flash or burn them on a cd, then reinstall the OS.

Sounds simple in theory :)

Nero bummed out on me, so used deep burner to burn a copy which my PC wont boot from for some reason... (yep set to boot from CD/DVD drive in the bios)

So... theres apparently a dell version which I am downloading now...

Still trying :)
#22
All the above info re linux CDs is good, but I'm just double checking about the Vista problem - when you say it isn't loading, does it blue-screen or just seem to do nothing (black screen) - when Vista updates to a new service pack it can hang on a black screen, seemingly doing nothing, for a long time (up to half an hour!) - have you tried leaving it that long?
#23
angelkelly
Well I am going on the premise that the cure will be to run the linux, remove my files to a USB flash or burn them on a cd, then reinstall the OS.

Sounds simple in theory :)

Nero bummed out on me, so used deep burner to burn a copy which my PC wont boot from for some reason... (yep set to boot from CD/DVD drive in the bios)

So... theres apparently a dell version which I am downloading now...

Still trying :)



Failing that get Vortex Admin Tools - a bootable CD witch contains more than 120 software to protect, recover, scan, identify or rescue your hardware/software.
#24
jah128
All the above info re linux CDs is good, but I'm just double checking about the Vista problem - when you say it isn't loading, does it blue-screen or just seem to do nothing (black screen) - when Vista updates to a new service pack it can hang on a black screen, seemingly doing nothing, for a long time (up to half an hour!) - have you tried leaving it that long?


Goes straight into the repair console
#25
angelkelly
Goes straight into the repair console


I had the same problem last week....got stuck in a loop...repair-reboot-blue screen just before logon- reboot- repair- reboot- rinse and repeat
#26
Babbabooey
Failing that get Vortex Admin Tools - a bootable CD witch contains more than 120 software to protect, recover, scan, identify or rescue your hardware/software.


Thanks

Refuses to boot from the newly burnt CD so will try this one next :)
#27
Sounds like the hard drive has some bad sectors. I'd get the data off it asap just in case.
1 Like #28
try running chkdsk /r /x from the command prompt then going straight into safe mode using the f8 key
#29
Babbabooey
Sounds like the hard drive has some bad sectors. I'd get the data off it asap just in case.


Boots from other cds, just not that one.

21% downloaded on the Dell specific ubuntu

Trying the Maddogb's recommendation now - thanks!
#30
angelkelly
Boots from other cds, just not that one.



No, I mean the original problem of not booting up. I had an XP machine doing that a couple of weeks ago, turned out it was the hard drive.
#31
Babbabooey
No, I mean the original problem of not booting up. I had an XP machine doing that a couple of weeks ago, turned out it was the hard drive.


Ah got ya!

It seems that mny people have been having this problem recently.

Hardwares fine and passed hours and hours of tests, relatively newish lappy so I hope its fine! Eek - lol

Just unfortunate that I ran out of juice during an automatic update. Shame it didnt give me a chance to postpone it - just started automatically as soon as I switched it on. By the time I got the battery plugged in it was too late.
#32
Ok nothing wants to play, a full re-install of the OS is needed... but heres a handy hint for future and how I resolved my issue:

Boot from the OS disk, click repair, open the locate drivers folder, plug in a USB flash drive
then use the browse function, instead of searching for drivers, look for the files you want to keep.

Copy them, then browse to the USB stick and paste them on... rinse and repeat until your going to chuck the thing out of the window or until all major files are retrieved.

:)

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