ANY WAY OF GETTING OUT OF MY ORANGE CONTRACT???? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

ANY WAY OF GETTING OUT OF MY ORANGE CONTRACT????

jadeywadey08 Avatar
8y, 2m agoPosted 8 years, 2 months ago
ok im on an 18 month contract with orange,and im coming into my 9th month...first month they took out £200 out of my account!(ment to be £22) wich made me over drawn there for charged £30, they done this again the next month being over drawn again...i go into the store and complain obveously and they said they would refund the charges BUT not in cash, they would only credit the account which was no good as i wasnt working at the time and it was my grandad who had to put the money in my bank so i then had to pay him the money back. it got sorted 3months later :O While this was going on since taking out the contract my phone has been faulty and been replaced 3 times now and the same fault keeps happening with each replacement phone im getting. last month i then had to pay for phone insurance for 4 months...an extra £24 to get the 3rd replacement phone...oh behold same fault.....i rung them today and all they had to say was that they are in contact with SE and they are trying to sort out the problem as SE have told orange that it is a common fault with the phone and that they will fix it, but until then i have to wait....GRRRR does anyone know if i can do anymore than just sit and wait for my phone to be fixed???
Tags:
Other Links From Orange:
jadeywadey08 Avatar
8y, 2m agoPosted 8 years, 2 months ago
Options

All Comments

(8) Jump to unreadPost a comment
Comments/page:
#1
go back to the shop-take an adult or someone older than you-my kids are fobbed off all the time. Write down full history and take paperwork etc.
Oh and get the names of all who dealt with you-and in writing whatever you can get re handset. If you are brave talk loudly-not abusive or shouting-just so others hear! it worked for me with an o2 contract some years ago.
If no joy trading standards and small claims.
#2
If you do find a way please share! I am in my 4th month, on my 5th phone, they won't let me have a different phone, been saying that it'll be sorted out soon! cant even use the bloomin thing! well I can txt, but i can't phone! they're only interested in getting your signature, they're not bothered after that. They have til Friday with me, then i'm taking it further. I can't be bothered with them anymore.
#3
oh and why phone insurance to get another phone? it has a warranty!
#4
they said i run out on the warrenty, thing is i took the phone out in the bromley store and i have now moved to bognor regis and there isnt a local orange store, im going to write to the head office and sendd off copies of bank statements to show them how much they owe me, ive told them they have 10 days to sort it otherwise i would take them to court, to which the customer service at orange said quiet rudely...well the phone isnt part of your contract any way its just the sim your paying for its just a good will gesture by giving you a phone with the contract so its not our fault....well i was so angry i hung up and went straight to the store and told them everything and that id be taking them to court! never going back to orange again
#5
Leah2k10
If you do find a way please share! I am in my 4th month, on my 5th phone, they won't let me have a different phone, been saying that it'll be sorted out soon! cant even use the bloomin thing! well I can txt, but i can't phone! they're only interested in getting your signature, they're not bothered after that. They have til Friday with me, then i'm taking it further. I can't be bothered with them anymore.


its not the w910i by anychance?
#6
[FONT=Arial Unicode MS]the issue with the phone is in breach of the Supply of Goods and Services Act (1982) as amended. This[/FONT][FONT=Arial Unicode MS] will give you a better understanding of how it works. Although Orange don't manufacture the phone, they are the suppliers of the phone and have a duty of care to ensure it works. You normally have a 1 yr manufacturers warranty with phones, but your contract is with Orange as they supply the phone. Within the first 6 months of a warranty, they have to prove that the fault was not inherent in the phone and then you have to pay for a replacement. Outside the first 6 months, you have to prove the phone was inherently faulty (much more difficult). this doesn't apply to the first six months of your contract, but the first six months of warranty (i.e. from when you got the phone that is now faulty, whether it's the first phone, or the sixth phone). So keep on at them and get your phone changed within 6 months if it breaks, then your 6 month period starts again. I argued this very point with my wife’s phone with Orange and they made up all sorts of s**t to try and get out of it, but all you have to do is read out the Act to them and ask them why they are breaking the law in respect of your problem. They also told me I had to sign up for insurance, and that I had to go to the manufacturer direct, which again is b****cks and in breach of the Act.[/FONT]

[FONT=Arial Unicode MS]Keep a level head, don't tell them that they're wrong, but be adamant that the Act says what it says and ask them why they are contravening the act. If you want advice, I recommend phoning them where they will give you advice, and then make_a_complaint, using the template letters. Very good!!![/FONT]

[FONT=Times New Roman]Keep going, the law is on your side!!![/FONT]
#7
Similar thing to me with orange, I got the pink F210 from http://www.buymobilephones.net and after 5 months of having it it broke from the inside, sent it away for repair and even though its a fault on the inside (no water, been dropped anything) the website have confirmed the phone should be fixed under warrenty but they are trying to charge me 60 quid!! Still havnt paid it, thinking of the best thing to do at the mo. Your case it obviously 10 times worse, go in to the shop and demand a differnt model phone, a better one xxx good luck
#8
Good luck, sounds like these ******s at Orange need a good slap.

IMO you have every reason to get the hell out of that contract. Trading standards + small claims like someone else said!

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!