ok im on an 18 month contract with orange,and im coming into my 9th month...first month they took out £200 out of my account!(ment to be £22) wich made me over drawn there for charged £30, they done this again the next month being over drawn again...i go into the store and complain obveously and they said they would refund the charges BUT not in cash, they would only credit the account which was no good as i wasnt working at the time and it was my grandad who had to put the money in my bank so i then had to pay him the money back. it got sorted 3months later :O While this was going on since taking out the contract my phone has been faulty and been replaced 3 times now and the same fault keeps happening with each replacement phone im getting. last month i then had to pay for phone insurance for 4 months...an extra £24 to get the 3rd replacement phone...oh behold same fault.....i rung them today and all they had to say was that they are in contact with SE and they are trying to sort out the problem as SE have told orange that it is a common fault with the phone and that they will fix it, but until then i have to wait....GRRRR does anyone know if i can do anymore than just sit and wait for my phone to be fixed???