cdiscount returns system has to be the worst i have ever come across.
i ordered a wardrobe and matching bedroom furniture. the wardrobe was completely useless all the fittings were missing. called cdiscount held for ages, spoke to somebody said they would contact manufacturer, and call us back about replacement bits being sent that day which was fine at that point for me.
any way long story short nobody called, eventually they arranged for home delivery to collect ,first i was told i would get a replacement, then after a couple of calls told no they dont do replacemens i would have a refund within the week, and i could reorder (which i am definately not interested in doing now). well we are now past 1 and 2 weeks later, and after several calls to their customer services i still dont have a refund just a phone bill with 15 pounds worth of calls to their helpline.
i have ordered alot since xmas nearly 1300 pounds worth of stuff. as i was really impressed good value the option of 3pay. but sacrificing customer service for price is ok aslong as no problems, now on i think id rather pay a little bit more for the assurance of dealing with a better company. iI you dont experience problems with any of your orders they are fine but if problems arise be prepared for alot of chasing and vague answers. phone calls are expensive not the local rate as my phone bill shows. you can email them but they dont reply for a while and then are not much help in my opinion.
i am also still awaiting a refund on another item i returned.
they also took out additional payments on the 3discount scheme. so watch out for this and double check everything. they did rectify this but just double check your bank statements,
also i have had to return two electrical items to manufacturer a printer and sat nav system (which even though is past 14 days only been used twicw as not exactly an item i use everyday) as they were faulty after the 14 days cdiscount give you to return items, which was a complete hassle.
most places return the items and replace if faults occur. i think 14 days cut off for items to become faulty is silly. (argos sorry i left you, i will be bringing my custom back)
i seem to have a bee in my bonnet and need to let off some steam as cdiscount dont seem to care what happens to our products or money once they have got it.
anybody else experienced this and if so has it been resolved?
dont know if this is posted in the right place, but i am sure somebody will tell me off in the wrong place