i signed up to sky and got their hd+ subscription,was told i was entitled to the 12 months free sky talk line rental. great i thnk. saves me money. so i cancel my virgin etc and take sky up on offer.
today i logged on to my sky account to look at my bill to see they have charged me for line rental twice!!!. so call sky go through whole thing with advisor who told me no such offer is available, nothing on my account. after about 20 minutes of arguing with her, i was looking at the sky.com page with offer on whilst on phone to her. she was saying how did you get to this page, i cant find it, whats the url etc.
seriously getting frustrated so she says i cant have offer as she cant see it anywhere to validate it. omg how stupid are these people? (didnt say that but thinking it).
so i am told i have to print out and send a copy of the sky page to them for them to look at. i asked if i could email it, she said fine, but i find out they have no direct email address just a link from their help page which has no option to add files or attatchments.
anybody else experienced this?
i am so frustrated, nothing is easy it seems.