They both have really been annoying me lately so thought i'd have a rant about them. eBay annoy me with there massive fees and not doing anything about the massive ammount of secretly condoned fraudulent selling, as long as they get there fees. But after buying paypal, paypal fees have gone up, and there customer services have gone down to ebay's terrible level. For instance the last time I had an issue, ebay and paypal's customer services, which are probably in the same call centre, just kept telling me to phone the others custserv's.
Here's my main points
a) eBays money grabbing. Grab as much money in fees as possible, then for good PR send out massive adverts how much there doing for comic relief, when in fact they didnt give any of there own money to CR, all was donated by sellers, and then they took the credit for it without donating there own money.
b) Paypal also charges massive fees, for transferring your money but wont take on any of the risk involved with it. For instance, Seller protection only applies when people buy your items with a confirmed address on there account, but we can't stop people who are unconfirmed from buying our items. They refund money to buyers without consulting sellers at times and if you get defrauded you lose out. If you look at credit card fraud, the vender in that case is more responsible because its there job to uphold security, i.e signature verification etc, however the credit card company do not take the money back from the shop and make the vender lose out. Oh and going back to the seller protection policy, this is again ridiculous as it only applies if you send it with a trackable service, which is not viable if your selling anything of low value.
c) Relating back to the second point, eBay introduced "Get it fast" listings which is encouraging fraud. Sellers have to send out goods ridiculously fast, meaning that in the case of fraud, when paypal suddenly freeze your money, its highly likely the seller has already posted the item.
Anyway, sorry if this isnt exactly a coherent argument, its more a bit of a rant as i'm annoyed at the moment. Let me know what you guys think of them.