Anyone any good at fixing network problems? - HotUKDeals
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Anyone any good at fixing network problems?

ssabres Avatar
6y, 9m agoPosted 6 years, 9 months ago
Our wireless internet connection is down.

We can only connect to the internet with a ethernet lead.
Wireless signal is excelllent. Router picks up our network and our neighbours, just no internet.

Any suggestions?

TIA.
ssabres Avatar
6y, 9m agoPosted 6 years, 9 months ago
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(21) Jump to unreadPost a comment
Comments/page:
#1
How can your router pick up your network and your neighbours, you mean the Wifi card?
#2
WEP/WPA key or passphrase has changed on the router and your machines have an old one?
#3
saayinla
How can your router pick up your network and your neighbours, you mean the Wifi card?


Linksys router is picking up our network (and our neighbours), jsut not internet.
#4
aardvarking
WEP/WPA key or passphrase has changed on the router and your machines have an old one?


Same passkey as usual.
banned#5
Mac or PC?
#6
JonnyTwoToes
Mac or PC?


PCs. Vista & XP.
#7
More than one PC? Did you say your could connect to your router but just not get on the net?

Go to

Start
run
type: cmd then ok
type: ping [url]www.google.com[/url] then enter. What do you get?
#8
woz
More than one PC? Go to

Start
run
type: cmd then ok
type: ping [url]www.google.com[/url]

Did you say your could connect to your router but just on the net


More than 1 PC.

Ping results: 4 packets sent; 4 packets received; Lost = 0
30ms average.

I can only connect to the internet when an ethernet lead is used. Wireless connection is down.
#9
Can you still connect to the router though? Even tho there is no net?
#10
Turn your router off for a couple of mins at the mains, Then try again.
#11
woz
Can you still connect to the router though? Even tho there is no net?


Yes, I can connect to my routers set up page (when the ethernet is unplugged).
#12
shauneco
Turn your router off for a couple of mins at the mains, Then try again.


Router has been off for hours.
#13
The above will probably work to be fair. However it is working via Ethernet. If you have a ping reply over wireless then that is good as you are connected to the router. It may mean an app is blocking the pages. Have you installed any new virus software?
#14
woz
The above will probably work to be fair. However it is working via Ethernet. If you have a ping reply over wireless then that is good as you are connected to the router. It may mean an app is blocking the pages. Have you installed any new virus software?


Multiple PCs (4) have no connection.

Sorry I'm an idiot, forgot to take the lead out before pinging google. No reponse to ping when wireless.
#15
Have you got another web browser you can try?
#16
Sorry, I'm getting a little lost. You can't connect on 4 machines? Which one did you get a ping response from? How are you connected? BT line? Take out all connections, including phone line and filters
#17
woz
Sorry, I'm getting a little lost. You can't connect on 4 machines? Which one did you get a ping response from? How are you connected? BT line? Take out all connections, including phone line and filters


Sorry I'm an idiot, forgot to take the lead out before pinging google. No reponse to ping when wireless.
#18
Right ok, seems as though your settings are messed on the router. I would reset your router (small pin)and then try and connect unsecured to see if it has worked then if it has, secure it! Do you know how to set it up again?
#19
Splendid! I was starting to think the router was broke.

Resetting and reinstalling hardware worked. I knew it had worked when I heard whopping from the next room.

It's a good idea to have your router settings written down somewhere.

Cheers.
#20
or have them on a usb stick
#21
ssabres
Splendid! I was starting to think the router was broke.

Resetting and reinstalling hardware worked. I knew it had worked when I heard whopping from the next room.

It's a good idea to have your router settings written down somewhere.

Cheers.


No problem

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