Anyone any good with Windows Vista?? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Anyone any good with Windows Vista??

CharlieandLola Avatar
9y, 5m agoPosted 9 years, 5 months ago
Wondering if anyone can help please, cause I'm a bit stuck.

Have a HP laptop with Vista already installed, and the boot up files somehow got corrupted, so I had to do a system recover as I couldn't get into Windows at all. I selected the option to back up my files, made sure everything was selected to be backed up, and it went along doing what it does and reinstalled everything back to factory settings. Problem fixed, laptop working nicely.

However..... When I clicked on the back up file it created on my removable hard drive, it extracted it on to my desktop and just left everything in there, nothing was reinstalled and I couldn't get to any of my e mails or pictures/music.

I called the shop where I bought it from, but they said just copy and paste all the files, which wont work, so I called HP and their Indian call centre staff didn't understand what I was on about and then just told me the file back up doesn't work so dont ever use it again, then I called Microsoft and despite being well within the 1 year warranty, they said they wanted £40 to help me. Errrr, no thanks !!

So, I was wondering if anyone here knows how on earth I am supposed to restore these files, cause I can't find anything so I'm stumped :?

Thanks muchly !
Tags:
CharlieandLola Avatar
9y, 5m agoPosted 9 years, 5 months ago
Options

All Comments

(23) Jump to unreadPost a comment
Comments/page:
#1
OEM copies have no Microsoft support, the company that supplied the hardware and OEM license are the ones that are meant to provide support. I know that's no use to you, it's just so you know why Microsoft are being unhelpful.

Regarding your problem itself, I haven't used the Vista System recovery yet so I'm unsure of the process - what file extension is the backup file and how big is it?

John
#2
Take it back to the shop and ask them to help you. You have a years warrenty.
#3
On the hardware, not for software configuration issues - I doubt he will find the original retailer to be any use, they generally don't have software expertise.

John
#4
If the laptop has accidental cover, cant you accidentally break it :giggle:.
#5
Johnmcl7
OEM copies have no Microsoft support, the company that supplied the hardware and OEM license are the ones that are meant to provide support. I know that's no use to you, it's just so you know why Microsoft are being unhelpful.

Regarding your problem itself, I haven't used the Vista System recovery yet so I'm unsure of the process - what file extension is the backup file and how big is it?

John



It's 16.5gb and it's not exactly a file type, what it's done is created a folder on my desktop called 'system recovery files' and if you go into it, it's basically got most of the operating system on there, including program files, which has a lot of the information I need. When you go into the program files then the application you want, you cant actually install anything or read anything as the set up parts have gone, and anything saved is mostly in the form of a text document.
#6
t0mm
If the laptop has accidental cover, cant you accidentally break it :giggle:.



:-D Was very close to that last night after not finding a way of getting my information back. Quick drop kick out of the front door would have felt good, but knowing my luck, I'd have smashed the neighbours car with it and it would have ended up costing me a fortune :giggle:
#7
Johnmcl7
On the hardware, not for software configuration issues - I doubt he will find the original retailer to be any use, they generally don't have software expertise.

John



:cry: "HE".... I'm a she :-D I know I didn't get as much sleep as usual last night, but still, didn't think I was looking THAT rough :giggle:
#8
i threw mine down the stairs and jumped on it to see if they'd send me a new one because i was sick of reutrning it.. they rebuilt it!
#9
Charlie&Lola
:cry: "HE".... I'm a she :-D I know I didn't get as much sleep as usual last night, but still, didn't think I was looking THAT rough :giggle:

:giggle:
#10
You wont be able to reinstall the software etc. from those recovery files, but it sounds like your important data may still be there. Does it have a 'Users' folder, because if so you will likely find your data within there...
#11
jah128
You wont be able to reinstall the software etc. from those recovery files, but it sounds like your important data may still be there. Does it have a 'Users' folder, because if so you will likely find your data within there...



I've had a nosey through the user file and managed to get my letters back after re-installing Office, but I was more bothered about the emails and the fact for some reason, although the pictures and music are there, it wont let me open them or play the music, saying it's the wrong format or I haven't got permission to open them. I tried telling it I am the owner and give myself permission, but that didn't work either :giggle:
#12
Charlie&Lola
I've had a nosey through the user file and managed to get my letters back after re-installing Office, but I was more bothered about the emails and the fact for some reason, although the pictures and music are there, it wont let me open them or play the music, saying it's the wrong format or I haven't got permission to open them. I tried telling it I am the owner and give myself permission, but that didn't work either :giggle:

:giggle: good luck anyway!
#13
When you say you gave yourself permissions, what exactly did you do? If you check the security permissions, what ones are currently showing?

As Jah has mentioned, unfortunately you generally can't reinstall programs from their install directory - you will need the original CD, media or exe that you installed it from.

My apologies for referring to you as 'he', I was meaning it in a generic term which was incorrect anyway.

John
#14
t0mm
If the laptop has accidental cover, cant you accidentally break it :giggle:.


I don't think you should be recommending fraud but even then I fail to see how breaking a laptop is going to aid data recovery?

John
#15
Have you used Google ? I've only done it on XP but I had to boot into safe mde and log on as administrator. I then altered permissions on the files I could not open/move/copy. booted up as normal and I was able to access them.
#16
Johnmcl7
When you say you gave yourself permissions, what exactly did you do? If you check the security permissions, what ones are currently showing?

As Jah has mentioned, unfortunately you generally can't reinstall programs from their install directory - you will need the original CD, media or exe that you installed it from.

My apologies for referring to you as 'he', I was meaning it in a generic term which was incorrect anyway.

John



Thanks for the reply John. Being useless with pc's, when I said I told the pc I gave myself permission, unfortunately that's exactly what I did - I sat here and shouted at the laptop that I give myself permission, so no wonder it didn't actually work :-D

I am the only one that uses this laptop and there are no other accounts set up, so I would assume that this would give me automatic administrator 'powers', but it doesn't seem that way, and I have no idea how you would go about checking security permissions :oops:

Oh, and no worries about the he/she thing - funny enough, happens loads anyway as my name is either a girls or boys name, depending on which way you spell it, but I'm often called Sir in letters etc :-D
#17
stora
Have you used Google ? I've only done it on XP but I had to boot into safe mde and log on as administrator. I then altered permissions on the files I could not open/move/copy. booted up as normal and I was able to access them.



I have been googling about trying to restore the files, but not about altering permissions. Something else for me to try, thanks very much :thumbsup:
#18
[SIZE=2]The problem is that if you take ownership that doesn't change the file permissions - all it does is let you change them, it sounds like you need to add read/write permissions for yourself. Which version of Vista is it you have? This has always been a problem with Windows as when the machine is rebuilt even if you call the new username the same as the old, Windows sees them as being different and denies access. Hence you need to take ownership and add your new user account as being able to use the files.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2][/SIZE]

[SIZE=2]Irritatingly XP Home didn't have access to security permissions unless you installed a small update or went into safe mode, I'm unsure if Vista is the same. I'm just checking my Vista machine now although it's a business one which probably isn't going to be much use.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]edit: When you right click a file and choose properties, do you have a security tab? I'm guessing not, but worth asking[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2][/SIZE]

[SIZE=2]John[/SIZE]
#19
If I right click one of the jpg files and then select properties, it gives me 'general', 'security' and 'details'

In the security part, my user name is listed as an administrator and it does say I have full access, but still wont let me open it
#20
Actually, playing around with the security tab, I've managed to figure out how to change the ownership of each file and modify my 'permission'. It's going to be a long task, but at least I'll get my photos back.

Thank you so so so much - some of the pictures are irreplacable, and I'm now going to put them on my storage drive.

Thanks again for your help everyone
#21
You can do it all automatically in one shot - if you choose the root folder (the one which all the files are contained), on the security tab you should see 'advanced' at the bottom. Click 'Edit' and you should now see the option 'Replace all existing inheritable permissions on all descendants with inheritable permissions from this object'. If you set your permissions, tick this box and then click ok it *should* apply these permissions for all the folders and files within the main one. Obviously be careful and don't go ahead if you're not sure.

I fully understand how precious your photos are, I am a very enthusiastic photographer so my photos are the most important data I have - Microsoft have a free utility called Synctoy for XP, it allows you to set up a folder pairing which makes it far easier to synchronise files. In my case I simply plug in an external hard drive, open the sync app and hit sync and within minutes my external hard drive now has an exact copy of my internal hard drive. I'm not sure what options Vista has in this line, it will have something and I strongly recommend looking into it - you get a lot more peace of mind knowing that if the worst happens to your laptop, your data is safe. After all, hardware can be replaced but data often cannot - I hate having to tell people that their data is all gone when I've had a look at their PC and found the hard drive has failed, I obviously get them setup with a proper backup system but it's too late for their original data.

John
#22
I've just done that and all my pics are back and it didn't take long at all. Thank you so much. As you say, it's the pictures that were upsetting me the most as a lot were of my young kids and my niece and nephew, but the ones that would have upset me the most were the ones taken of my youngest niece born last Oct - she was 10 weeks early and they are all the pics of her in intensive care over 3 months until she came home.

I'm moving the pics over now, but will def be looking at some kind of easy sync application and device for the future.

I really appreciate your help with this, thanks again
#23
I'm pleased to hear it's all working for you, when I read the start of the thread I was initially concerned as it sounded like data may have been lost.

I've had a little look and Synctoy is Vista compatible, you can download it from here:

http://www.microsoft.com/downloads/details.aspx?FamilyId=E0FC1154-C975-4814-9649-CCE41AF06EB7&displaylang=en

Obviously it's free which is good however the main reason I like it is because it's simple - you define how you want the sync to work and then after that it's simply a cause of running the program. What I also like about it is that you can preview the changes it's going to make, I don't like trusting the program entirely and hoping it's not making a mess of it all! Personally I've defined it as a one way sync so only the files on my backup can be modified rather than both syncing - by having it one way it should mean the original data is not affected at all in case something goes wrong with the sync.

Definitely worth having a look, there are other free backup solutions I've seen recommended as well.

Glad to be have been able to help you.

John

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!