I recently sold an item worth around £200 on ebay and gave a number of different postage options. The cheapest one I offered was Recorded Delivery and this was the option chosen by the buyer. Needless to say it didnt offer the adequate cover but thats what the buyer chose so thats the method I used. I posted the item and kept the receipt and tracking number etc, and it seems like the item has been lost in the post as it has not been delivered and was posted 4 weeks ago.
The buyer has put a dispute in to pay pal and is threatening to escalate it to a claim. Am I totally covered or is there a chance that pp could decide in favour of the buyer?
Anyone gone through this before and can give me some advice? Its really stressing me out as I have done everything that the buyer requested but I have also heard stories about pp favouring the buyer in situations like this. Any help would be very much appreciated!!