Anyone else come across 02 taking inclusive minutes from the following month - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Anyone else come across 02 taking inclusive minutes from the following month

margamboy Avatar
8y, 4m agoPosted 8 years, 4 months ago
I have just received a bill from 02 that states I used 126mins last month, however I know for a fact I used over 160mins.
My inclusive minutes run from the 15th of each month and I made a 42min call at 9pm on the 14th which should of been included.
However on checking my balance today they have gone and taken the 42min call out of this months allowance instead even though I had minutes remaining and it was within last months inclusive minutes balance.
That now means within a couple of days of this month I have already used 50mins and so will have to be extra careful for the next 25 days to avoid going over my inclusive minutes.
When I phoned 02 they simply said that the computer takes sometimes 48hrs to register the minutes and because the call was made so close to the cut off it was taken out of this months inclusive minutes instead.

Are they allowed to do this and does this breach their T&Cs.
margamboy Avatar
8y, 4m agoPosted 8 years, 4 months ago
Options

All Comments

(1) Jump to unreadPost a comment
Comments/page:
#1
Yup they can do this. Did you have enough minutes last month to cover the call? not that it makes a difference but it cold have worked out to your advantage.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!