Anyone else got this Barclaycard missed payment message? (see 1st post)
Logged into my Barclaycard account today to check out if my new freedom reward transactions were showing up online and was confronted by this message. I have a direct debit set up with my bank to take the full amount each month and there is more than enough money in my bank account to cover the month as I hardly use my Barclaycard credit card. When I check my bank account I can see the direct debit has been taken (full amount) so can only think there is a glitch on their website. Is anyone else receiving it as well? I'd hate to think that Barclaycard are marking my credit file with a non-payment.
All Comments (9)
Jump to unread Post a CommentI dont have any credit cards - never have, but could see myself reaching that limit in a weekend!!! (and thats why I have never had a credit card!!)
Yes , just look at that credit limit ..............I've had a Barclaycard for 25 years and still dont have a limit anywhere near that .........................wouldn't want one like that either mind , I could get an awfull lot of beer for that !
Started when they took over morgan stanley and made you sign in on there site.
now its on there side if the site as well
There will be no charge they are working on it and beats my limit by £300.00
My MBNA card was £31000.00 and a bit.
How mad is that
So has no-one else got this message or does no-one else use Barclaycard here?
RE high credit limit, I asked them to increase the limit so that I could purchase several high value items. Only just started using it again because of this new Freedom cashback campaign that's just started.
Started when they took over morgan stanley and made you sign in on there site.
now its on there side if the site as well
There will be no charge they are working on it and beats my limit by £300.00
My MBNA card was £31000.00 and a bit.
How mad is that
Ah that would make sense. I've never seen that message before but then I haven't had any reason to check my statement online last 6 months either.
Can't match your £31,000 credit limit but can say Halifax offered offered me a £18,000 overdraft when I opened a reward current account not too long ago!!
I am pleased to confirm that your payment has been received and was credited to your account on 06/04/10.
Please accept my sincere apologies for the concern the recent online statement message caused you. We have recently become aware that this message has been displayed even when a payment has been made. An investigation is currently on-going to determine the cause of this error.
Whilst we do not have a fix date as yet we can assure you that this is being managed at a high level with appropriate priority attached to it.
Please may I assure you that no adverse information has been passed to the Credit Reference Agencies and no fees have been charged to your account.
As a gesture award in view of your experience, I have credited your account with £20.00.
Finally, I would like to add that it is not our intention to upset our customers in any way and I hope you will accept my sincere apologies for any distress this may have caused you.
If I do not hear from you within 8 weeks from the date of this email, I will assume that your complaint is resolved.
Result :-D