Im having a horrible time with my car insurer Thames City which i beleive is the daughter company to NIG.
Ive got a new car and want to go fully comp but its proving to be harder than i first imagined and they are going to charge me more than i expected if i wanted to cancel with them.
Their level of customer service i would rate as 1/5 and thats for just picking up the phone. Was left waiting 16 minutes the other day as well.
I'm thinking of just bailing and going to a known company rather than these cowboys.
Has anyone else has similar run-ins with these or other insurers? Would like to hear your views.